QuestionPro vs. SurveySparrow Comparison


QuestionPro	SurveySparrow	+	+
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About QuestionPro is a powerful survey and research platform that helps individuals, startups, non-profits, small and medium businesses, and enterprises gather actionable insights. The platform supports over 40 question types, advanced survey logic, and fully customizable surveys for any audience. AI-powered survey creation speeds up survey design, while QuestionPro BI and PathosAI provide deep analytics and sentiment analysis for data-driven decisions. Surveys can be deployed via email, social media, website pop-ups, or offline, making it easy to reach respondents anywhere. Integrations with tools like Tableau and Zapier allow seamless data management and reporting. QuestionPro transforms raw data into meaningful insights, enabling organizations to improve products, research markets, and make confident business decisions.		About Transform organizations into brands by refining experiences with SurveySparrow. The experience management platform helps create not only engaging surveys but assists in closing the feedback loop efficiently. Supporting 70+ languages and dedicated NPS and Customer experience modules help better understand customer loyalty. SurveySparrow enables business organizations to collect feedback via a chat-like interface, gain insights, and make data-driven decisions to improve products, services, and customer experience. Set up automation and manage feedback with the in-built Ticket management tool. Monitor and manage online reviews efficiently with the Reputation management module. Join the bandwagon of 100k+ customers in 149 countries to deliver delightful customer experiences.
Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported		Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience From individuals and freelancers to startups, non-profits, small and medium businesses, and enterprises, QuestionPro’s survey and research capabilities make it easy to gather insights, analyze data, and make informed decisions.		Audience SMBs and Enterprises
Support Phone Support Supported 24/7 Live Support Supported Online Supported		Support Phone Support Not Supported 24/7 Live Support Supported Online Supported
API Offers API Supported		API Offers API Supported
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing $99/month for 1 year Essentials (Free Edition) – Free forever, ideal for individual users or small teams starting with surveys and basic research. Advanced Edition – $99/month, 1-year term; includes AI-powered survey creation, advanced logic, and analytics for survey and research use cases. Team Edition – $83 per user/month, for 5 users or more; designed for small to medium teams across Surveys, Research, EX, and CX, including collaboration tools and integrations. Research Edition – Contact Vendor; tailored for large enterprises needing deep research capabilities, advanced analytics, and AI-powered insights. Employee Experience Edition – Contact Vendor; includes engagement surveys, pulse surveys, sentiment analysis, and EX dashboards for HR teams. Customer Experience Edition – Contact Vendor; features VoC surveys, journey mapping, NPS tracking, and CX dashboards for customer insights teams. Free Version Supported Free Trial Supported		Pricing $19.00/month/5,000 responses We also have different custom pricing for our Customer Experience and 360 Feedback plans. We also offer custom pricing for clients based on requirements Free Version Supported Free Trial Supported
Reviews/Ratings Overall 4.7 / 5 ease 4.8 / 5 features 4.6 / 5 design 4.5 / 5 support 5.0 / 5 Read all reviews		Reviews/Ratings Overall 4.7 / 5 ease 4.9 / 5 features 4.7 / 5 design 4.7 / 5 support 4.8 / 5 Read all reviews
Pros & Cons from Real Users Pros QuestionPro is really easy to learn and use. The customer service is excellent with rich resources to check. We recently switched over to QuestionPro from another survey platform because a lot of our projects could not access the old platform due to security issues. There have been a few things we've been asked to do in QuestionPro that I didn't know how to do and I've avoided doing them for lack of time! We finally had to start using QuestionPro for certificates and it hasn't been that easy for me to figure out. But having Suraj available any time I have questions with the click of a button has made ALL THE DIFFERENCE. If I can't figure it out Suraj sends me details including short little videos on HOW to do it! Sounds like a simple thing probably, but when you're so busy that you don't have time to learn the new platform, having support at the click of my mouse has made ALL THE DIFFERENCE! Have no fear, QuestionPro Pros are here! I chatted with the Customer agent who was very helpful and resolved my query within a short time. Response on chat was very quick and I didn't have to go through a bot. Very happy. Easy tool to create a series of questions plus translations are super easy to upload or manually tweak as well. It's a great bonus. The self-guide material is also super helpful and easy to understand. And when you have questions you have a great support team via chat that are just so friendly and helpful. It's made this whole experience less stressful and exciting thank you so much. Easy to read easy to use easy everything easy customer service team when help is required. Very good app. Cons I haven't found anything unpleasant about QuestionPro. Having to ask for help so often. I do wish (and maybe there is & I'm just not aware) there was more focused training I could attend or videos I could watch to learn new things. I just haven't had the time to invest in learning as much as I'd like. Nothing. I have no cons since I have been using the product as I am satisfied with all that I am doing with it. Nothing to report here. I'm a happy customer with the services provided. Not much to dislike at all. A fantastic app all over.		Pros from Real Users Pros Survey Sparrow is a pretty intuitive No-code survey form builder with a strategic insight collector. It supports multiple usages of survey building, especially we are using for marketing research and customer feedback. It was easy and took very little time to develop. You can create or build surveys with zero codings. It doesn't have any complexity. No learning curve required. It creates intuitive surveys to collect thoughts from users. Free trial also available. It requires a simple drag and drop build and customize surveys. It offers a great feature to build as a required survey site. Its templates are very appealing. Drag and drop to build. It also offers centralized data collection to analyze the feedbacks better. SurveySparrow is an all in one solution. This software not just do the surveys but also manage it. Provides various survey forms like feedback forms and classic forms. Customisable features. Very easy to use. 14 days free trial is available. Analysis text and sentiments. #1- Drag and drop survey builder. #2- Best to acknowledge the customer experience and their understandings. #3- Mobile version support and multi-channel data resources. Easy to use Great dashboard for easy management Highly customizable surveys Ready to use survey templates & question lists Online or Offline surveys Lots of integrations It's easy to set up and work with data forms. It has a very clean design and works extremely well and clear.
Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported		Training Documentation Supported Webinars Not Supported Live Online Supported In Person Supported
Company Information QuestionPro Founded: 2005 United States www.questionpro.com		Company Information SurveySparrow Founded: 2017 United States surveysparrow.com
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Categories Customer Experience Supported Employee Engagement Supported Market Research Supported Panel Management Supported SMS Survey Supported Survey Supported		Categories 360 Degree Feedback Supported Chatbot Supported Customer Engagement Supported Customer Experience Supported Customer Feedback Supported Customer Satisfaction Supported Employee Engagement Supported Employee Survey Supported Experience Management Supported Market Research Supported NPS Supported Online Form Builders Supported SMS Survey Supported Survey Supported
Customer Experience Features Action Management Not Supported Analytics Supported Customer Segmentation Not Supported Dashboard Supported Feedback Management Supported Knowledge Management Not Supported Multi-Channel Collection Not Supported Sentiment Analysis Supported Survey Management Supported Text Analysis Supported Trend Analysis Supported Employee Engagement Features Benchmarking Not Supported Cultural Alignment Not Supported Employee Awards Not Supported Employee Guides Not Supported Employee Recognition Not Supported Feedback Management Supported Goal Management Not Supported Health & Wellness Programs Not Supported Performance Management Supported Pulse Surveys Supported Market Research Features Benchmarking Supported Compensation Management Not Supported Data Management Supported Email / Online Supported Face-to-Face Not Supported Panel Management Supported Paper-Based Supported Phone-Based Not Supported Sample Management Supported Statistical Analysis Supported Survey Management Supported Survey Features Custom Survey URLs Supported Data Analysis Tools Supported Email Marketing Supported Mobile Survey Supported Offline Response Collection Supported Paper Survey Supported Question Branching Supported Question Library Supported Site Intercept Survey Supported Skip Logic Supported Supports Audio / Images / Video Supported		Customer Experience Features Action Management Supported Analytics Supported Customer Segmentation Not Supported Dashboard Supported Feedback Management Supported Knowledge Management Supported Multi-Channel Collection Supported Sentiment Analysis Supported Survey Management Supported Text Analysis Supported Trend Analysis Supported Employee Engagement Features Benchmarking Supported Cultural Alignment Supported Employee Awards Not Supported Employee Guides Not Supported Employee Recognition Supported Feedback Management Supported Goal Management Not Supported Health & Wellness Programs Not Supported Performance Management Supported Pulse Surveys Supported Market Research Features Benchmarking Supported Compensation Management Not Supported Data Management Supported Email / Online Supported Face-to-Face Not Supported Panel Management Supported Paper-Based Supported Phone-Based Supported Sample Management Supported Statistical Analysis Supported Survey Management Supported SMS Survey Features Alerts / Notifications Supported Analytics / Reporting Supported Audience Targeting Supported Campaign Management Not Supported Contact Management Supported Customizable Templates Supported Keyword Tracking Not Supported Mass Texting Supported Message Personalization Supported MMS Supported Scheduled Messaging Supported Survey Builder Supported Template Management Supported Survey Features Custom Survey URLs Supported Data Analysis Tools Supported Email Marketing Not Supported Mobile Survey Supported Offline Response Collection Supported Paper Survey Supported Question Branching Supported Question Library Supported Site Intercept Survey Not Supported Skip Logic Supported Supports Audio / Images / Video Supported Show More Features 360 Degree Feedback Features Dashboard Supported Feedback / Surveys Supported Progress Tracking Supported Question Library Supported Rater Selection Supported Self Service Portal Supported Supports External Reviewers Supported Chatbot Features Call to Action Not Supported Context and Coherence Not Supported Human Takeover Not Supported Inline Media / Videos Supported Machine Learning Not Supported Natural Language Processing Not Supported Payment Integration Supported Prediction Supported Ready-made Templates Supported Reporting / Analytics Supported Sentiment Analysis Supported Social Media Integration Supported Customer Engagement Features Analytics Supported Churn Management Not Supported Communication Management Not Supported Community Management Not Supported Content Syndication Not Supported Feedback Collection Supported Gamification Not Supported Live Chat Supported Video Content Supported Customer Feedback Features Alerts / Notifications Supported Behavior Analytics Supported Bug Reports Not Supported Community Feedback Tools Not Supported Live Chat Supported Negative Feedback Management Supported Net Promoter Score (NPS) Supported Screenshot / Screen Capture Supported Surveys Supported User Testing Tools Not Supported Video Feedback Supported Visual Feedback Tools Supported Voice of the Customer (VoC) Supported Website Feedback Supported Customer Satisfaction Features 360 Degree Feedback Supported Analytics Supported Call Reporting Not Supported Complaint Monitoring Supported Feedback Collection Supported Survey Management Supported Experience Management Features Action Management Supported Analytics Supported Customer Segmentation Supported Dashboard Supported Feedback Management Supported Knowledge Management Supported Multi-Channel Collection Supported Sentiment Analysis Supported Survey Management Supported Text Analysis Supported Trend Analysis Supported Online Form Builders Features Artificial Intelligence Not Supported Assign Roles / Permissions Supported Collaboration Tools Supported Conversational Forms Supported Data Tables Supported Drag & Drop / No Code Supported Export to PDF Supported HIPAA Compliant Supported Import Existing Forms Supported Mobile Forms Supported Offline Forms Supported Pre-made Templates Supported Quizzes / Questionnaires Supported Reporting / Data Visualization Supported Signup Forms Supported Surveys Supported
Integrations Google Analytics Supported Google Sheets Supported HubSpot CRM Supported KonnectzIT Supported Salesforce Supported Stackreaction Supported Tableau Supported Wufoo Supported X (Twitter) Supported Zapier Supported Access PeopleHR Not Supported Alterna CX Supported Dimension Labs Supported GoTo Meeting Not Supported Google Drive Not Supported Hootsuite Not Supported Pabbly Connect Not Supported Teamwork CRM Not Supported VizualSurvey Supported Xero Not Supported Show More Integrations View All 22 Integrations		Integrations Google Analytics Supported Google Sheets Supported HubSpot CRM Supported KonnectzIT Supported Salesforce Supported Stackreaction Supported Tableau Supported Wufoo Supported X (Twitter) Supported Zapier Supported Access PeopleHR Supported Alterna CX Not Supported Dimension Labs Not Supported GoTo Meeting Supported Google Drive Supported Hootsuite Supported Pabbly Connect Supported Teamwork CRM Supported VizualSurvey Not Supported Xero Supported Show More Integrations View All 82 Integrations
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