Audience
Startups, IT companies, small & medium enterprizes
About Sympoq
AI-powered help desk software built to manage and automate customer service and support activities from a single platform.
Sympoq transforms customer support from using separate email inboxes to a robust help desk system that keeps customers informed and in control of their issues.
The back-end functionalities enable customers and agents to submit and manage requests through a shared email service.
When utilized as a front-end support ticketing system, customers and agents are provided access to a personalized portal with enhanced options, and the necessary data to effectively manage issues and tickets in accordance with their respective roles and permissions.
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Pricing
Starting Price:
€ 0.00
Pricing Details:
- Free Plan: € 0 /month with 3 agent seats
- Team Plan: € 49 /month with 5 agent seats
- Premium Plan: € 89 /month with 5 agent seats
- Team Plan: € 49 /month with 5 agent seats
- Premium Plan: € 89 /month with 5 agent seats
Free Version:
Free Version available.
Free Trial:
Free Trial available.
Integrations
API:
Yes, Sympoq offers API access
No integrations listed.
Company Information
Escon ltd
Founded: 2018
Bosnia & Herzegovina
www.sympoq.com
Videos and Screen Captures
Agent dashboard
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
In Person
Support
Phone Support
Online
Sympoq Frequently Asked Questions
Sympoq Product Features
Customer Service
Alerts / Escalation
Supported
Email Management
Supported
Knowledge Base
Supported
Live Chat
Supported
Performance Metrics
Supported
Queue Management
Supported
Self Service Portal
Supported
Virtual Assistant
Supported
Workflow Management
Supported
Appointment Management
Not Supported
Call Center Management
Not Supported
Social Media Integration
Not Supported
Surveys & Feedback
Not Supported
Help Desk
Alerts / Escalation
Supported
Automated Routing
Supported
Customizable Branding
Supported
Document Storage
Supported
Email Integration
Supported
IT Asset Management
Supported
Incident Management
Supported
Interaction Tracking
Supported
Knowledge Base
Supported
Known Issue Management
Supported
Live Chat
Supported
Multi-Channel Communication
Supported
Real-time Chat
Supported
Self Service Portal
Supported
Ticket Management
Supported
Community Forums
Not Supported
Multiple Brands / Products
Not Supported
Network Monitoring
Not Supported
Service Level Agreement (SLA) Management
Not Supported
Live Chat
Canned Responses
Supported
Customizable Branding
Supported
Offline Form
Supported
Proactive Chat
Supported
Geo Targeting
Not Supported
Screen Sharing
Not Supported
Third Party Integration
Not Supported
Transfers / Routing
Not Supported
Website Visitor Tracking
Not Supported
