Audience
Companies searching for a solution to manage and improve their business operations
About Richpanel
Customer Support & Helpdesk software used by 500+ businesses daily. Designed for high-growth businesses that want to grow, without hiring more agents. Resolve up to 50% of issues before they reach agents. Design your own self-service flows to completely resolve tickets. Grow without hiring more agents. No more switching tabs. Richpanel displays customer & order data for rich context, next to each ticket. Agents save a ton of time. Integrations include Shopify, Shopify Plus, Magento, WooCommerce, AirCall, Smile, ReCharge and more. Manage all your support channels from one place. Customers can contact you via chat, email, facebook, instagram, phone & SMS and you can respond to them from a single, beautiful dashboard. Boost productivity with automation. Automatically collect visitor emails, set reply-time expectations, qualify visitors and do skill based routing. Flexible reporting platform. Beautiful UI for team productivity, impact on revenues & satisfaction.
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Pricing
Starting Price:
$59/agent/month
Free Version:
Free Version available.
Free Trial:
Free Trial available.
Integrations
Company Information
Richpanel
Founded: 2019
United States
richpanel.com
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
Support
Phone Support
24/7 Live Support
Online
Richpanel Frequently Asked Questions
Richpanel Product Features
Customer Service
Alerts / Escalation
Call Center Management
Email Management
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Appointment Management
Knowledge Base
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Community Forums
IT Asset Management
Knowledge Base
Network Monitoring
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Transfers / Routing
Website Visitor Tracking
Proactive Chat
Screen Sharing
Third Party Integration