Audience
eCommerce companies, SMB
About Gorgias
Gorgias offers the leading customer support solution for Shopify. On average, it decreases your first response times by 30% and automates up to 30% of your support tasks. Unlike any other solution, our powerful integration allows editing/refunding Shopify orders directly within Gorgias, auto-respond to customers' inquiries with templates response (macros) including Shopify variables. And obviously to manage all your customer interaction (Facebook messages, social media comments, chat, email, etc.) from one place
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Pricing
Starting Price:
$50.00/month
Pricing Details:
Unlimited users 350 tickets/month included All features
Free Version:
Free Version available.
Free Trial:
Free Trial available.
Integrations
Company Information
Gorgias
United States
www.gorgias.com/
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Product Details
Platforms Supported
Cloud
iPhone
Training
Documentation
Live Online
Webinars
In Person
Support
24/7 Live Support
Gorgias Frequently Asked Questions
Gorgias Product Features
Help Desk
Alerts / Escalation
Supported
Automated Routing
Supported
Customizable Branding
Supported
Document Storage
Supported
Email Integration
Supported
IT Asset Management
Supported
Incident Management
Supported
Interaction Tracking
Supported
Known Issue Management
Supported
Live Chat
Supported
Multi-Channel Communication
Supported
Multiple Brands / Products
Supported
Network Monitoring
Supported
Real-time Chat
Supported
Service Level Agreement (SLA) Management
Supported
Ticket Management
Supported
Community Forums
Not Supported
Knowledge Base
Not Supported
Self Service Portal
Not Supported
