Audience
eCommerce traders looking for a helpdesk software to manage and centralize inbox messages across marketplaces
About Replyco
Take Control of Your Inbox. Overwhelmed by customer emails? Centralize your inbox and improve response rates across eBay, Amazon, Shopify and more. Grow Your eCommerce Business with Lightning Fast Replies. The magic formula for increased sales? Happy buyers + 5-star feedback = Improved marketplace relationships. Organize. Everything you need to centralize and organize customer emails across marketplaces and stores. Automate. Reduce workload with automated organization, auto-responders, auto-assign & SLA priority settings. Chat Communicate. Respond to messages quickly and efficiently with email templates and access to order information. Reporting. Monitor performance to fine tune your customer support strategy for stores and teams. Returns / Refunds. Process Returns and Refunds for your eBay stores directly from Replyco. Support Multi-Channel Support Integrates directly with eBay, Amazon, Shopify, Linnworks, WooCommerce, BigCommerce, Gmail and more.
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Pricing
Starting Price:
$33 per month
Free Trial:
Free Trial available.
Company Information
Replyco
Founded: 2019
United Kingdom
replyco.com
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
Support
Phone Support
24/7 Live Support
Online
Replyco Frequently Asked Questions
Replyco Product Features
Customer Service
Alerts / Escalation
Email Management
Performance Metrics
Self Service Portal
Social Media Integration
Virtual Assistant
Workflow Management
Appointment Management
Call Center Management
Knowledge Base
Live Chat
Queue Management
Surveys & Feedback
Email Management
Email Archiving
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Data Recovery
Email Deletion
Email Discovery
Email Monitoring
Email Recall
Spam Blocker
Whitelisting / Blacklisting
Help Desk
Email Integration
Multi-Channel Communication
Service Level Agreement (SLA) Management
Ticket Management
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal