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About

Connect, link & integrate Amazon & eBay with Shopify, Magento, BigCommerce, WooCommerce & Ecwid. Real-time sync of products, inventory & orders. Sell on any Amazon & eBay marketplaces worldwide directly from your ecommerce platform.

About

Take Control of Your Inbox. Overwhelmed by customer emails? Centralize your inbox and improve response rates across eBay, Amazon, Shopify and more. Grow Your eCommerce Business with Lightning Fast Replies. The magic formula for increased sales? Happy buyers + 5-star feedback = Improved marketplace relationships. Organize. Everything you need to centralize and organize customer emails across marketplaces and stores. Automate. Reduce workload with automated organization, auto-responders, auto-assign & SLA priority settings. Chat Communicate. Respond to messages quickly and efficiently with email templates and access to order information. Reporting. Monitor performance to fine tune your customer support strategy for stores and teams. Returns / Refunds. Process Returns and Refunds for your eBay stores directly from Replyco. Support Multi-Channel Support Integrates directly with eBay, Amazon, Shopify, Linnworks, WooCommerce, BigCommerce, Gmail and more.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Shopify, Magento, BigCommerce, WooCommerce, Ecwid users

Audience

eCommerce traders looking for a helpdesk software to manage and centralize inbox messages across marketplaces

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$29.00/month
Free Version Not Supported
Free Trial Supported

Pricing

$33 per month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • This app saves me so much time and it's really easy to use.

Cons

  • Nothing so far. Will update my review if i encounter problems.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

Codisto
Founded: 2007
Australia
codisto.com

Company Information

Replyco
Founded: 2019
United Kingdom
replyco.com

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Categories

Channel Management Supported
eCommerce Supported
eCommerce Tools Supported

Categories

Customer Service Supported
Email Management Supported
Help Desk Supported

Amazon Seller Tools Features

A/B Testing Not Supported
Alerts / Notifications Supported
Analytics / Reporting Supported
Campaign Management Supported
Competitor Analysis Not Supported
Content Management / Optimization Not Supported
Conversion / ROI Tracking Not Supported
Customer Data Management Not Supported
Email Marketing Not Supported
Feedback Management Not Supported
Inventory Management Supported
Keyword Tracking / Research Not Supported
Order Management Not Supported
PPC Ads Management Not Supported
Price Optimization Not Supported
Rank Optimization Not Supported
Refund Management Not Supported
Review Management Not Supported
Sales Tracking / Analysis Not Supported
Shipping Management Supported
Trend Analysis Not Supported

Channel Management Features

Campaign Management Supported
Channel Analytics Not Supported
Incentive Management Not Supported
Inventory Control Supported
Lead Management Not Supported
Opportunity Management Not Supported
Order Management Supported
Partner Management Not Supported
Product Management Supported
Reseller Management Not Supported

eCommerce Features

Catalog Management Not Supported
Channel Management Supported
CRM Supported
Customer Accounts Not Supported
Data Security Supported
Email Marketing Not Supported
Inventory Management Supported
Kitting Supported
Loyalty Program Not Supported
Mobile Access Supported
Multi-Store Management Supported
Order Management Supported
Product Configurator Not Supported
Promotions Management Not Supported
Returns Management Not Supported
Reviews Management Supported
SEO Management Not Supported
Shopping Cart Supported
Templates Supported

Customer Service Features

Alerts / Escalation Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Supported
Knowledge Base Not Supported
Live Chat Not Supported
Performance Metrics Supported
Queue Management Not Supported
Self Service Portal Supported
Social Media Integration Supported
Surveys & Feedback Not Supported
Virtual Assistant Supported
Workflow Management Supported

Email Management Features

Data Recovery Not Supported
Email Archiving Supported
Email Deletion Not Supported
Email Discovery Not Supported
Email Monitoring Not Supported
Email Recall Not Supported
Queue Manager Supported
Response Management Supported
Routing Supported
Shared Inboxes Supported
Signature Management Supported
Spam Blocker Not Supported
Whitelisting / Blacklisting Not Supported

Help Desk Features

Alerts / Escalation Not Supported
Automated Routing Not Supported
Community Forums Not Supported
Customizable Branding Not Supported
Document Storage Not Supported
Email Integration Supported
Incident Management Not Supported
Interaction Tracking Not Supported
IT Asset Management Not Supported
Knowledge Base Not Supported
Known Issue Management Not Supported
Live Chat Not Supported
Multi-Channel Communication Supported
Multiple Brands / Products Not Supported
Network Monitoring Not Supported
Real-time Chat Not Supported
Self Service Portal Not Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported

Integrations

Amazon Supported
BigCommerce Supported
Shopify Supported
WooCommerce Supported
eBay Supported
Cdiscount Not Supported
Ecwid Supported
Gmail Not Supported
Linnworks Not Supported
Magento Supported
ShipCalm Supported
Ucraft Supported
Ucraft Logo Maker Supported

Integrations

Amazon Supported
BigCommerce Supported
Shopify Supported
WooCommerce Supported
eBay Supported
Cdiscount Supported
Ecwid Not Supported
Gmail Supported
Linnworks Supported
Magento Not Supported
ShipCalm Not Supported
Ucraft Not Supported
Ucraft Logo Maker Not Supported
Claim Codisto and update features and information
Claim Codisto and update features and information
Claim Replyco and update features and information
Claim Replyco and update features and information