Audience
Digital-first scaling businesses looking to build engaging customer experiences across the customer journey
About Ada
Ada is the omnichannel AI platform for customer service - built to automate, scale, and elevate CX across channels with generative AI agents. Trusted by global brands like Square, Pinterest, Canva, and monday.com, Ada has powered 5.5B+ interactions since 2016. Its AI agents deliver always-on, multilingual support across voice, messaging, and email, resolving up to 83% of inquiries instantly.
Eliminate wait times with natural AI Voice, deliver personalized service via AI Messaging, and automate 70% of email responses. Ada combines automation and intelligence with enterprise-grade control, transparency, and security (HIPAA, SOC2, GDPR). Own your AI strategy end-to-end - train agents with Playbooks, measure ROI through CSAT and KPIs, and integrate seamlessly via APIs. Discover how Ada reduces costs and improves response times without compromising quality.
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Pricing
Pricing Details:
Ada offers conversation-based pricing. You’re charged based on how many conversations your AI agent handles, regardless of outcome. It’s a simple consumption model that measures usage, and offers economies of scale.
Company Information
Ada.cx
Founded: 2016
Canada
www.ada.cx
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
Phone Support
24/7 Live Support
Online
Ada Frequently Asked Questions
Ada Product Features
Artificial Intelligence
Chatbot
Supported
For Sales
Supported
For eCommerce
Supported
Machine Learning
Supported
Multi-Language
Supported
Natural Language Processing
Supported
Predictive Analytics
Supported
Process/Workflow Automation
Supported
Rules-Based Automation
Supported
Virtual Personal Assistant (VPA)
Supported
For Healthcare
Not Supported
Image Recognition
Not Supported
Chatbot
Call to Action
Supported
Context and Coherence
Supported
Human Takeover
Supported
Inline Media / Videos
Supported
Machine Learning
Supported
Natural Language Processing
Supported
Payment Integration
Supported
Prediction
Supported
Ready-made Templates
Supported
Reporting / Analytics
Supported
Sentiment Analysis
Supported
Social Media Integration
Supported
Conversational AI
Code-free Development
Supported
Intent Recognition
Supported
Multi-Languages
Supported
Omni-Channel
Supported
Contextual Guidance
Not Supported
For Developers
Not Supported
On-Screen Chats
Not Supported
Pre-configured Bot
Not Supported
Reusable Components
Not Supported
Sentiment Analysis
Not Supported
Speech Recognition
Not Supported
Speech Synthesis
Not Supported
Virtual Assistant
Not Supported
Customer Service
Call Center Management
Supported
Knowledge Base
Supported
Live Chat
Supported
Performance Metrics
Supported
Self Service Portal
Supported
Virtual Assistant
Supported
Alerts / Escalation
Not Supported
Appointment Management
Not Supported
Email Management
Not Supported
Queue Management
Not Supported
Social Media Integration
Not Supported
Surveys & Feedback
Not Supported
Workflow Management
Not Supported
Live Chat
Customizable Branding
Supported
Proactive Chat
Supported
Canned Responses
Not Supported
Geo Targeting
Not Supported
Offline Form
Not Supported
Screen Sharing
Not Supported
Third Party Integration
Not Supported
Transfers / Routing
Not Supported
Website Visitor Tracking
Not Supported
