Audience
B2B companies
About Pylon
Pylon is an All-in-one B2B Support Platform for modern B2B businesses.
We bring together everything a post-sales teams team needs including a ticketing system, B2B omnichannel integrations (Slack Connect, Microsoft Teams), modern chat widget, knowledge base, AI support bot, account management, customer marketing, and more.
The support system for B2B companies. Allow your customers to get support wherever they'd like and enable multiple support tiers. Let AI draft support articles for you based on your issue resolutions. Use Triggers to codify business processes and workflows, and create Macros to streamline common responses. Broadcast new features, newsletters, and more to your customers and track engagement. A dedicated place to store, track, and organize all customer data. A shared view to give your stakeholders visibility into their team's active issues.
If you use or want Slack for customer support, we should talk. Our Slack power users average 180+ customer channels
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Pricing
Starting Price:
$59 per month per seat
Pricing Details:
Depending on your needs we have a plan for you!
Free Trial:
Free Trial available.
Company Information
Pylon
United States
usepylon.com
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Training
Documentation
Support
Online
Pylon Frequently Asked Questions
Pylon Product Features
Chatbot
Human Takeover
Supported
Machine Learning
Supported
Natural Language Processing
Supported
Ready-made Templates
Supported
Reporting / Analytics
Supported
Call to Action
Not Supported
Context and Coherence
Not Supported
Inline Media / Videos
Not Supported
Payment Integration
Not Supported
Prediction
Not Supported
Sentiment Analysis
Not Supported
Social Media Integration
Not Supported
Conversational AI
For Developers
Supported
On-Screen Chats
Supported
Code-free Development
Not Supported
Contextual Guidance
Not Supported
Intent Recognition
Not Supported
Multi-Languages
Not Supported
Omni-Channel
Not Supported
Pre-configured Bot
Not Supported
Reusable Components
Not Supported
Sentiment Analysis
Not Supported
Speech Recognition
Not Supported
Speech Synthesis
Not Supported
Virtual Assistant
Not Supported
Customer Communications Management
Batch Communications
Supported
Chat / Messaging
Supported
Multi-Channel Communications
Supported
On-Demand Communications
Supported
Personalization
Supported
Content Management
Not Supported
Email Distribution
Not Supported
Interactive Content
Not Supported
Print Management
Not Supported
Template Management
Not Supported
Video Content
Not Supported
Customer Service
Alerts / Escalation
Supported
Email Management
Supported
Knowledge Base
Supported
Live Chat
Supported
Performance Metrics
Supported
Queue Management
Supported
Self Service Portal
Supported
Surveys & Feedback
Supported
Virtual Assistant
Supported
Workflow Management
Supported
Appointment Management
Not Supported
Call Center Management
Not Supported
Social Media Integration
Not Supported
Help Desk
Alerts / Escalation
Supported
Automated Routing
Supported
Customizable Branding
Supported
Document Storage
Supported
Email Integration
Supported
Incident Management
Supported
Interaction Tracking
Supported
Knowledge Base
Supported
Known Issue Management
Supported
Live Chat
Supported
Multi-Channel Communication
Supported
Real-time Chat
Supported
Self Service Portal
Supported
Service Level Agreement (SLA) Management
Supported
Ticket Management
Supported
Community Forums
Not Supported
IT Asset Management
Not Supported
Multiple Brands / Products
Not Supported
Network Monitoring
Not Supported
Knowledge Management
Artificial Intelligence (AI)
Supported
Cataloging / Categorization
Supported
Collaboration
Supported
Content Management
Supported
Decision Tree
Supported
Full Text Search
Supported
Knowledge Base Management
Supported
Self Service Portal
Supported
Discussion Boards
Not Supported
Live Chat
Customizable Branding
Supported
Third Party Integration
Supported
Transfers / Routing
Supported
Canned Responses
Not Supported
Geo Targeting
Not Supported
Offline Form
Not Supported
Proactive Chat
Not Supported
Screen Sharing
Not Supported
Website Visitor Tracking
Not Supported
