Audience
Companies and organizations searching for a solution to boost the quality of their IT support service
About HarePoint HelpDesk for SharePoint
An outstanding helpdesk solution for your SharePoint environment that boosts the quality of your IT support service to the highest level and ensures efficiency and transparency as well. Take requests from a website form or through email and create tickets into a unified list. Notify HelpDesk operators about the new incoming requests or user replies immediately. Prevent SLA violations, track reaction time and escalate or send notifications about expiring requests. Prepare reports about the quality of support services and provide monitoring of quality indicators. Automatically escalate a request if it is not processed in time. Get resolution confirmation from the client. Zero the number of forgotten or neglected requests by using a set of automatic notifications and escalation features. Reduce the number of requests by automatically displaying articles related to the question from the integrated knowledge base before the request is submitted.
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Pricing
Starting Price:
$1,299 per server
Free Trial:
Free Trial available.
Integrations
Company Information
HarePoint
Founded: 2003
Canada
www.harepoint.com/Products/HarePointHelpDesk/Default.aspx
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Product Details
Platforms Supported
Windows
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
Phone Support
24/7 Live Support
Online
