Audience
Companies searching for an enterprise grade service desk request management software
About ServicePRO
Automate your service desk with ServicePRO! Whether you want to auto-route incoming emails, escalate requests, monitor service level agreements, or send custom status notifications to stakeholders, you can use ServicePRO’s robust rule engine to do it all with an intuitive rule designer interface. Manage requests assigned to you and your team easily from one place. Easily create and manage service requests to effectively service your customers. Set alerts and notifications to keep your support reps and customers updated in real-time. Quickly and efficiently log new requests for common issues. Choose from multiple project templates to manage multi-task activities and automate standard processes. Capture additional data to quickly resolve issues, lower resolution times and enhance reporting. An alert is an automated notification indicating that a predefined event has occurred, and some action is needed.
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Pricing
Free Trial:
Free Trial available.
Integrations
Company Information
Help Desk Technology International
www.servicepro.solutions
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
Online
ServicePRO Frequently Asked Questions
Q: What kinds of users and organization types does ServicePRO work with?
ServicePRO works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does ServicePRO support in their product?
ServicePRO supports these languages: English.
Q: What kind of support options does ServicePRO offer?
ServicePRO offers support via phone support and online.
Q: What other applications or services does ServicePRO integrate with?
ServicePRO integrates with: Wufoo and Zapier.
Q: What type of training does ServicePRO provide?
ServicePRO provides training in the form of documentation, live online, webinars, and in person.
Q: Does ServicePRO offer a free trial?
Yes, ServicePRO offers a free trial.
ServicePRO Product Features
Help Desk
Alerts / Escalation
Supported
Automated Routing
Supported
Customizable Branding
Supported
Document Storage
Supported
Email Integration
Supported
IT Asset Management
Supported
Incident Management
Supported
Interaction Tracking
Supported
Knowledge Base
Supported
Known Issue Management
Supported
Live Chat
Supported
Multi-Channel Communication
Supported
Multiple Brands / Products
Supported
Network Monitoring
Supported
Real-time Chat
Supported
Self Service Portal
Supported
Service Level Agreement (SLA) Management
Supported
Ticket Management
Supported
Community Forums
Not Supported
