Audience

Managed service providers seeking a solution to manage their operations and services

About ServiceDesk Plus MSP

ServiceDesk Plus MSP is a web-based, full-fledged ITSM suite designed specifically for managed service providers. This all-in-one ITSM solution delivers a comprehensive help desk, service desk, account management, asset management, remote controls, and advanced reporting in a multi-tenant architecture with robust data segregation. It empowers service providers to offer services and support to multiple clients with centralized controls. Managing a number of accounts can be challenging without a tool to process and organize tasks for each account separately. It is easy to mix up contacts or services, miss SLAs, or simply not have enough time to finish all the necessary tasks when handling multiple companies. With account management, these mix ups and delays can be overcome. MSPs face the unique challenge of providing IT services to organizations that have multiple contacts, service level agreements, and work processes.

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Pricing

Starting Price:
$1445 per year
Free Version:
Free Version available.
Free Trial:
Free Trial available.

Integrations

See Integrations

Ratings/Reviews - 1 User Review

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.0 / 5
support 5.0 / 5
More Reviews Write a Review

Company Information

ManageEngine
Founded: 1996
India
www.manageengine.com/products/service-desk-msp/

Videos and Screen Captures

ServiceDesk Plus MSP Screenshot 1
ServiceDesk Plus MSP Screenshot 1
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Product Details

Platforms Supported
Windows
iPhone
iPad
Android
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
24/7 Live Support
Online

ServiceDesk Plus MSP Frequently Asked Questions

Q: What kinds of users and organization types does ServiceDesk Plus MSP work with?
Q: What languages does ServiceDesk Plus MSP support in their product?
Q: What kind of support options does ServiceDesk Plus MSP offer?
Q: What other applications or services does ServiceDesk Plus MSP integrate with?
Q: Does ServiceDesk Plus MSP have a mobile app?
Q: What type of training does ServiceDesk Plus MSP provide?
Q: Does ServiceDesk Plus MSP offer a free trial?
Q: How much does ServiceDesk Plus MSP cost?

ServiceDesk Plus MSP Product Features

ITSM

Asset Tracking Supported
Availability Management Supported
Change Management Supported
Configuration Management Supported
Contract/License Management Supported
Incident Management Supported
Problem Management Supported
Project Management Supported
Release & Deployment Management Supported
Self Service Portal Supported
Dashboard Not Supported

MSP

Billing & Invoicing Supported
Dashboard Supported
Help Desk Supported
Issue Management Supported
Patch Management Supported
Project Management Supported
Remote Access Supported
Remote Systems Monitoring Supported
Scheduling Supported
Backup Management Not Supported
CRM Not Supported
Live Chat Not Supported
Privileged Access Management (PAM) Not Supported

Professional Services Automation

Client Portal Supported
Portfolio Management Supported
Proposal Generation Supported
Billing & Invoicing Not Supported
CRM Not Supported
Collaboration Tools Not Supported
Document Management Not Supported
Project Management Not Supported
Quote Management Not Supported
Resource Management Not Supported
Time & Expense Tracking Not Supported

RMM

Deployment Management Not Supported
IT Asset Management Not Supported
Network Monitoring Not Supported
Real-time Alerts Not Supported
For MSPs Not Supported
Mobile Access Not Supported
Patch Management Not Supported
Remediation Management Not Supported

ServiceDesk Plus MSP Verified User Reviews

Write a Review
  • Ranjit G.
    Server administrator
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: Administrator
    Company Size: 1,000 - 4,999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Unified Help Desk Solution for Managed Service Providers"

    Posted 2025-07-29

    Pros: ServiceDesk Plus MSP enables efficient management of multiple clients from a single console.
    It supports ticketing, SLA enforcement, asset tracking, and remote support.
    Offers client-specific automation, branding, and role-based access controls.
    Integrates with monitoring, analytics, and remote management tools seamlessly.

    Cons: Advanced features like multi-language support or custom dashboards may need enterprise plans.
    Performance can be affected in large-scale deployments without proper resource allocation.
    Customization of client-specific workflows may require scripting or advanced configurations.

    Overall: ServiceDesk Plus MSP is a comprehensive ITSM tool built for managed service providers to streamline support across multiple clients. It offers robust features for ticketing, automation, and SLA tracking, with centralized control and reporting. While it may need effort for advanced setups, it significantly boosts service delivery and operational efficiency for MSPs.

    Read More...
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