Audience

Companies wanting a solution to streamline help desk operations, enhance efficiency, and maximize resolution speed

About Infizo Desk

Elevate your incident management and help desk efficiency with Infizo Desk, the leading software solution across industries. Seamlessly manage and prioritize help desk tickets with state-of-the-art features like automated categorization, intelligent ticket assignment, and comprehensive incident tracking, all designed to minimize response times and maximize operational efficiency. Efficiently track and manage help desk tickets with our sophisticated ticketing system software, ensuring every issue is resolved timely, enhancing customer satisfaction. Assign tickets to specific user groups or individuals, streamlining ticket assignments and ensuring accountability for each action taken. Automatically convert incoming emails into help desk tickets, allowing for seamless creation and integration with email communication. Set service level agreements (SLAs) for ticket response and resolution times, ensuring prompt and efficient support.

Pricing

Starting Price:
$59.78 per month
Free Version:
Free Version available.
Free Trial:
Free Trial available.

Integrations

API:
Yes, Infizo Desk offers API access

Ratings/Reviews

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

Infizo
Founded: 2014
India
www.infizo.com/desk

Videos and Screen Captures

Infizo Desk Screenshot 1
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Product Details

Platforms Supported
Cloud
Android
Training
Documentation
Live Online
Videos
Support
Phone Support
24/7 Live Support
Online

Infizo Desk Frequently Asked Questions

Q: What kinds of users and organization types does Infizo Desk work with?
Q: What languages does Infizo Desk support in their product?
Q: What kind of support options does Infizo Desk offer?
Q: What other applications or services does Infizo Desk integrate with?
Q: Does Infizo Desk have an API?
Q: Does Infizo Desk have a mobile app?
Q: What type of training does Infizo Desk provide?
Q: Does Infizo Desk offer a free trial?
Q: How much does Infizo Desk cost?

Infizo Desk Product Features

Help Desk

Live Chat Not Supported
Community Forums Not Supported
Self Service Portal Not Supported
Automated Routing Not Supported
Multiple Brands / Products Not Supported
Knowledge Base Not Supported
Incident Management Not Supported
Ticket Management Not Supported
Alerts / Escalation Not Supported
Known Issue Management Not Supported
Interaction Tracking Not Supported
Document Storage Not Supported
Multi-Channel Communication Not Supported
Service Level Agreement (SLA) Management Not Supported
Network Monitoring Not Supported
Customizable Branding Not Supported
IT Asset Management Not Supported
Real-time Chat Not Supported
Email Integration Not Supported

Incident Management

Root-Cause Diagnosis Not Supported
Audit Trail Not Supported
Disaster Recovery Not Supported
Task Management Not Supported
Corrective Actions (CAPA) Not Supported
Safety Management Not Supported
OSHA Compliance Not Supported
Incident Reporting Not Supported
Ticket Management Not Supported
IT Incident Management Not Supported