Audience

ITSM companies seeking a solution to connect people, functions, and systems across their organization

About ServiceNow

Digitize your workflows - they'll love you for it. Your company can be more productive and your people more engaged. ServiceNow makes work, work better for people. Transform old, manual ways of working into modern digital workflows, so employees and customers get what they need, when they need it—fast, simple, easy. ServiceNow delivers digital workflows that create great experiences and unlock productivity for employees and the enterprise. We simplify the complexity of work on a single, enterprise cloud platform. The Now Platform: The intelligent and intuitive cloud platform for work. Choose from our workflows or build your own apps. Built on the Now Platform, our product portfolio delivers the  IT,  Employee, and  Customer Workflows that matter with enterprise solutions to help drive every part of your digital transformation. Create the great experiences you want and unlock the productivity you need, now with native mobile capabilities for everyday work across the enterprise.

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Pricing

Starting Price:
$100 per month
Free Trial:
Free Trial available.

Integrations

API:
Yes, ServiceNow offers API access
See Integrations

Ratings/Reviews - 1 User Review

Overall 3.0 / 5
ease 4.0 / 5
features 4.0 / 5
design 3.0 / 5
More Reviews Write a Review

Company Information

ServiceNow
Founded: 2003
United States
www.servicenow.com

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
iPhone
iPad
Android
Training
Documentation
Webinars
Support
Phone Support
24/7 Live Support
Online

ServiceNow Frequently Asked Questions

Q: What kinds of users and organization types does ServiceNow work with?
Q: What languages does ServiceNow support in their product?
Q: What kind of support options does ServiceNow offer?
Q: What other applications or services does ServiceNow integrate with?
Q: Does ServiceNow have an API?
Q: Does ServiceNow have a mobile app?
Q: What type of training does ServiceNow provide?
Q: Does ServiceNow offer a free trial?
Q: How much does ServiceNow cost?

ServiceNow Product Features

Help Desk

Alerts / Escalation Supported
Automated Routing Supported
Community Forums Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Supported
IT Asset Management Supported
Incident Management Supported
Interaction Tracking Supported
Knowledge Base Supported
Known Issue Management Supported
Live Chat Supported
Multi-Channel Communication Supported
Network Monitoring Supported
Real-time Chat Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported
Multiple Brands / Products Not Supported

IT Service

IT Asset Management Supported
Incident Management Supported
Knowledge Management Supported
Self Service Portal Supported
Service Catalog Supported
Service Reporting Supported
Ticket Management Supported
Contract Management Not Supported
Release Management Not Supported

ITSM

Asset Tracking Supported
Change Management Supported
Configuration Management Supported
Contract/License Management Supported
Dashboard Supported
Incident Management Supported
Problem Management Supported
Project Management Supported
Release & Deployment Management Supported
Self Service Portal Supported
Availability Management Not Supported

Issue Tracking

Assignment Management Supported
Dashboard Supported
Escalation Management Supported
Issue Scheduling Supported
Knowledge Base Supported
Project Management Supported
Recurring Issues Supported
Task Management Supported
Issue Auditing Not Supported
Scheduling Not Supported

ServiceNow Additional Categories

ServiceNow Verified User Reviews

Write a Review
  • A ServiceNow User
    Information security analyst
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "UI looks intimidating, but isn't so bad"

    Posted 2020-06-06

    Pros: ServiceNow was used extensively by my uni's IT department, where I worked for a while. We'd have different teams in the system and our users would submit tickets and tag different teams, and ServiceNow was like an email wrapper that kept track of incidents and information that the users would give. It seemed to play well with our other alerting systems and users were mostly able to contact us without issue.

    Cons: The UI man. This was a few years ago so maybe things are better now but geez dude can you try to select a worse color scheme than blocky grey boxes without a shred of elegance or rounded corners? Ugly as heck and intimidating with dropdown boxes under more dropdowns, and some of the pages weren't intuitive either.

    Overall: It gets the job done but is not really as user friendly as Salesforce, which has its own problems. ServiceNow is good if you need to write your own custom code though, since it works with Javascript, which is already widely used...but it's also not mobile friendly.

    Read More...
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