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About

FlexNet Manager helps enterprises manage and take control of their hardware and software assets. An all-in-one hardware and software asset management, license compliance, and software license optimization solution, FlexNet Manager offers businesses complete and accurate data on their hardware and software assets so they can manage and cut costs. FlexNet also offers powerful data analytics for greater visibility on software assets and utilization.

About

Digitize your workflows - they'll love you for it. Your company can be more productive and your people more engaged. ServiceNow makes work, work better for people. Transform old, manual ways of working into modern digital workflows, so employees and customers get what they need, when they need it—fast, simple, easy. ServiceNow delivers digital workflows that create great experiences and unlock productivity for employees and the enterprise. We simplify the complexity of work on a single, enterprise cloud platform. The Now Platform: The intelligent and intuitive cloud platform for work. Choose from our workflows or build your own apps. Built on the Now Platform, our product portfolio delivers the  IT,  Employee, and  Customer Workflows that matter with enterprise solutions to help drive every part of your digital transformation. Create the great experiences you want and unlock the productivity you need, now with native mobile capabilities for everyday work across the enterprise.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Medium and large enterprises worldwide, across commercial businesses, government agencies and educational institutions.

Audience

ITSM companies seeking a solution to connect people, functions, and systems across their organization

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Pricing

$100 per month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 4.0 / 5
ease 4.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 3.0 / 5
ease 4.0 / 5
features 4.0 / 5
design 3.0 / 5

Pros & Cons from Real Users

Pros

  • - This software does quite an exhaustive search of all the software your firm is using, the expenditure on them, and the compliance checks needed to make everything work properly. Very useful in preventing the headache that comes with all the licensed infrastructure. - Very good customer support.

Cons

  • - Although powerful, FlexNet is not a genie that comes and solves all your problems, it takes time to set it up and people to keep it going and use all the features it provides. Still worth the investment if you are big enough in size as a company.

Pros & Cons from Real Users

Pros

  • ServiceNow was used extensively by my uni's IT department, where I worked for a while. We'd have different teams in the system and our users would submit tickets and tag different teams, and ServiceNow was like an email wrapper that kept track of incidents and information that the users would give. It seemed to play well with our other alerting systems and users were mostly able to contact us without issue.

Cons

  • The UI man. This was a few years ago so maybe things are better now but geez dude can you try to select a worse color scheme than blocky grey boxes without a shred of elegance or rounded corners? Ugly as heck and intimidating with dropdown boxes under more dropdowns, and some of the pages weren't intuitive either.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Not Supported

Company Information

Flexera
United States
www.flexera.com/products/spend-optimization/software-asset-management.html

Company Information

ServiceNow
Founded: 2003
United States
www.servicenow.com

Alternatives

Activation Tools

Activation Tools

softWORKZ Innovation Inc

Alternatives

Freshservice

Freshservice

Freshworks
Reprise License Manager

Reprise License Manager

Reprise Software
LAMUM

LAMUM

TeamEDA

Categories

Categories

Help Desk Supported
Issue Tracking Supported
IT Service Supported
ITSM Supported

IT Asset Management Features

Asset Tracking Supported
Audit Management Supported
Compliance Management Supported
Configuration Management Not Supported
Contract/License Management Supported
Cost Tracking Not Supported
Depreciation Management Not Supported
Inventory Management Supported
IT Service Management Supported
Maintenance Management Not Supported
Procurement Management Supported
Requisition Management Not Supported
Supplier Management Supported

IT Management Features

Capacity Monitoring Not Supported
Compliance Management Supported
Event Logs Not Supported
Hardware Inventory Not Supported
IT Budgeting Not Supported
License Management Supported
Patch Management Not Supported
Remote Access Not Supported
Scheduling Not Supported
Software Inventory Not Supported
User Activity Monitoring Not Supported

License Management Features

Automatic SKU Recognition Supported
Central LM Server Not Supported
Copy Protection Not Supported
History Tracking Supported
Node Management Not Supported
Online Activation Not Supported
Portable License Not Supported
Sarbanes-Oxley Compliance Not Supported
Timing Rights Not Supported
Trial License Not Supported

SaaS Management Features

License Management Supported
Onboarding Not Supported
Renewal Management Not Supported
SaaS Operations Management Not Supported
Shadow IT Detection Not Supported
Spend Management Not Supported
Subscription Management Not Supported
Usage Tracking / Analytics Not Supported
Vendor Management Supported

Help Desk Features

Alerts / Escalation Supported
Automated Routing Supported
Community Forums Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Supported
Incident Management Supported
Interaction Tracking Supported
IT Asset Management Supported
Knowledge Base Supported
Known Issue Management Supported
Live Chat Supported
Multi-Channel Communication Supported
Multiple Brands / Products Not Supported
Network Monitoring Supported
Real-time Chat Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported

IT Service Features

Contract Management Not Supported
Incident Management Supported
IT Asset Management Supported
Knowledge Management Supported
Release Management Not Supported
Self Service Portal Supported
Service Catalog Supported
Service Reporting Supported
Ticket Management Supported

ITSM Features

Asset Tracking Supported
Availability Management Not Supported
Change Management Supported
Configuration Management Supported
Contract/License Management Supported
Dashboard Supported
Incident Management Supported
Problem Management Supported
Project Management Supported
Release & Deployment Management Supported
Self Service Portal Supported

Issue Tracking Features

Assignment Management Supported
Dashboard Supported
Escalation Management Supported
Issue Auditing Not Supported
Issue Scheduling Supported
Knowledge Base Supported
Project Management Supported
Recurring Issues Supported
Scheduling Not Supported
Task Management Supported

Integrations

Axonius Supported
ActivTrak Not Supported
Axon Ivy Not Supported
Cipherise Not Supported
CloudCheckr Not Supported
Cognigy.AI Not Supported
CoreSuite Not Supported
Enjo Not Supported
Freshservice Not Supported
Generative Studio X by OneReach.ai Not Supported
Junos Traffic Vision Not Supported
Microsoft Sentinel Not Supported
Miradore Management Suite Not Supported
Neo Agent Not Supported
Oomnitza Not Supported
Oracle In-Memory Cost Management Not Supported
OrbusInfinity Not Supported
PRODAFT U.S.T.A. Not Supported
Rublon Not Supported
Shoreline Not Supported

Integrations

Axonius Supported
ActivTrak Supported
Axon Ivy Supported
Cipherise Supported
CloudCheckr Supported
Cognigy.AI Supported
CoreSuite Supported
Enjo Supported
Freshservice Supported
Generative Studio X by OneReach.ai Supported
Junos Traffic Vision Supported
Microsoft Sentinel Supported
Miradore Management Suite Supported
Neo Agent Supported
Oomnitza Supported
Oracle In-Memory Cost Management Supported
OrbusInfinity Supported
PRODAFT U.S.T.A. Supported
Rublon Supported
Shoreline Supported
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