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About

FlexNet Manager helps enterprises manage and take control of their hardware and software assets. An all-in-one hardware and software asset management, license compliance, and software license optimization solution, FlexNet Manager offers businesses complete and accurate data on their hardware and software assets so they can manage and cut costs. FlexNet also offers powerful data analytics for greater visibility on software assets and utilization.

About

Digitize your workflows - they'll love you for it. Your company can be more productive and your people more engaged. ServiceNow makes work, work better for people. Transform old, manual ways of working into modern digital workflows, so employees and customers get what they need, when they need it—fast, simple, easy. ServiceNow delivers digital workflows that create great experiences and unlock productivity for employees and the enterprise. We simplify the complexity of work on a single, enterprise cloud platform. The Now Platform: The intelligent and intuitive cloud platform for work. Choose from our workflows or build your own apps. Built on the Now Platform, our product portfolio delivers the  IT,  Employee, and  Customer Workflows that matter with enterprise solutions to help drive every part of your digital transformation. Create the great experiences you want and unlock the productivity you need, now with native mobile capabilities for everyday work across the enterprise.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Medium and large enterprises worldwide, across commercial businesses, government agencies and educational institutions.

Audience

ITSM companies seeking a solution to connect people, functions, and systems across their organization

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$100 per month
Free Version
Free Trial

Reviews/Ratings

Overall 4.0 / 5
ease 4.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 3.0 / 5
ease 4.0 / 5
features 4.0 / 5
design 3.0 / 5

Pros & Cons from Real Users

Pros

  • - This software does quite an exhaustive search of all the software your firm is using, the expenditure on them, and the compliance checks needed to make everything work properly. Very useful in preventing the headache that comes with all the licensed infrastructure. - Very good customer support.

Cons

  • - Although powerful, FlexNet is not a genie that comes and solves all your problems, it takes time to set it up and people to keep it going and use all the features it provides. Still worth the investment if you are big enough in size as a company.

Pros & Cons from Real Users

Pros

  • ServiceNow was used extensively by my uni's IT department, where I worked for a while. We'd have different teams in the system and our users would submit tickets and tag different teams, and ServiceNow was like an email wrapper that kept track of incidents and information that the users would give. It seemed to play well with our other alerting systems and users were mostly able to contact us without issue.

Cons

  • The UI man. This was a few years ago so maybe things are better now but geez dude can you try to select a worse color scheme than blocky grey boxes without a shred of elegance or rounded corners? Ugly as heck and intimidating with dropdown boxes under more dropdowns, and some of the pages weren't intuitive either.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Flexera
United States
www.flexera.com/products/spend-optimization/software-asset-management.html

Company Information

ServiceNow
Founded: 2003
United States
www.servicenow.com

Alternatives

Activation Tools

Activation Tools

softWORKZ Innovation Inc

Alternatives

Freshservice

Freshservice

Freshworks
Reprise License Manager

Reprise License Manager

Reprise Software
LAMUM

LAMUM

TeamEDA

Categories

Categories

IT Asset Management Features

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
Inventory Management
IT Service Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

IT Management Features

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

License Management Features

Automatic SKU Recognition
Central LM Server
Copy Protection
History Tracking
Node Management
Online Activation
Portable License
Sarbanes-Oxley Compliance
Timing Rights
Trial License

SaaS Management Features

License Management
Onboarding
Renewal Management
SaaS Operations Management
Shadow IT Detection
Spend Management
Subscription Management
Usage Tracking / Analytics
Vendor Management

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

IT Service Features

Contract Management
Incident Management
IT Asset Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

ITSM Features

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Issue Tracking Features

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

Integrations

Axonius
Activu
Azure AI Bot Service
BCMLogic Next
BMC Helix iPaaS
Bryj
Check Point CloudGuard
Etsy
Faraday
Halo Security
Indent
Keatext
Monad
PangaeAPI
Pypestream
Qbilon
Saasment
Sturdy
WEBTEXT
Zirozen

Integrations

Axonius
Activu
Azure AI Bot Service
BCMLogic Next
BMC Helix iPaaS
Bryj
Check Point CloudGuard
Etsy
Faraday
Halo Security
Indent
Keatext
Monad
PangaeAPI
Pypestream
Qbilon
Saasment
Sturdy
WEBTEXT
Zirozen
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Claim FlexNet Manager and update features and information
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