Eracent vs. ServiceNow Comparison


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About Eracent helps its customers meet the challenges of managing software licenses and computing assets in today’s complex and evolving IT environments. Our enterprise clients save significantly on their annual software spend, reduce their audit and security risks, and establish more efficient asset management processes. Eracent’s client base includes some of the world’s largest corporate and government networks and IT environments. Quality data is the foundation of any effective SAM or ITAM program. Eracent’s cross-platform discovery, application recognition, and software utilization analytics provide detailed insight. Flexible integration enables data from other sources to be shared and normalized for complete ownership and operational view. Discovery and Usage details for data center, desktop, cloud, and mobile platforms. Lifecycle management and flexible process automation for hardware and software assets.	About Digitize your workflows - they'll love you for it. Your company can be more productive and your people more engaged. ServiceNow makes work, work better for people. Transform old, manual ways of working into modern digital workflows, so employees and customers get what they need, when they need it—fast, simple, easy. ServiceNow delivers digital workflows that create great experiences and unlock productivity for employees and the enterprise. We simplify the complexity of work on a single, enterprise cloud platform. The Now Platform: The intelligent and intuitive cloud platform for work. Choose from our workflows or build your own apps. Built on the Now Platform, our product portfolio delivers the  IT,  Employee, and  Customer Workflows that matter with enterprise solutions to help drive every part of your digital transformation. Create the great experiences you want and unlock the productivity you need, now with native mobile capabilities for everyday work across the enterprise.
Platforms Supported Windows Supported Mac Not Supported Linux Not Supported Cloud Not Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience IT teams seeking a tool to manage their data center, desktop, cloud and mobile platforms	Audience ITSM companies seeking a solution to connect people, functions, and systems across their organization
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Not Supported	Pricing $100 per month Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 3.0 / 5 ease 4.0 / 5 features 4.0 / 5 design 3.0 / 5 Read all reviews
	Pros & Cons from Real Users Pros ServiceNow was used extensively by my uni's IT department, where I worked for a while. We'd have different teams in the system and our users would submit tickets and tag different teams, and ServiceNow was like an email wrapper that kept track of incidents and information that the users would give. It seemed to play well with our other alerting systems and users were mostly able to contact us without issue. Cons The UI man. This was a few years ago so maybe things are better now but geez dude can you try to select a worse color scheme than blocky grey boxes without a shred of elegance or rounded corners? Ugly as heck and intimidating with dropdown boxes under more dropdowns, and some of the pages weren't intuitive either.
Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Supported	Training Documentation Supported Webinars Supported Live Online Not Supported In Person Not Supported
Company Information Eracent www.eracent.com	Company Information ServiceNow Founded: 2003 United States www.servicenow.com
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VIZOR Vector Networks	Jira Service Management Atlassian
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Categories IT Asset Management Supported License Management Supported Software Asset Management (SAM) Supported	Categories AI Service Management (AISM) Supported AI-Powered ITSM Tools Supported Help Desk Supported Issue Tracking Supported IT Service Supported ITSM Supported Service Request Management Supported
Show More Features IT Asset Management Features Asset Tracking Supported Audit Management Not Supported Compliance Management Not Supported Configuration Management Supported Contract/License Management Supported Cost Tracking Supported Depreciation Management Supported Inventory Management Supported IT Service Management Not Supported Maintenance Management Not Supported Procurement Management Not Supported Requisition Management Not Supported Supplier Management Supported License Management Features Automatic SKU Recognition Supported Central LM Server Not Supported Copy Protection Not Supported History Tracking Not Supported Node Management Not Supported Online Activation Not Supported Portable License Not Supported Sarbanes-Oxley Compliance Not Supported Timing Rights Not Supported Trial License Not Supported	Show More Features Help Desk Features Alerts / Escalation Supported Automated Routing Supported Community Forums Supported Customizable Branding Supported Document Storage Supported Email Integration Supported Incident Management Supported Interaction Tracking Supported IT Asset Management Supported Knowledge Base Supported Known Issue Management Supported Live Chat Supported Multi-Channel Communication Supported Multiple Brands / Products Not Supported Network Monitoring Supported Real-time Chat Supported Self Service Portal Supported Service Level Agreement (SLA) Management Supported Ticket Management Supported IT Service Features Contract Management Not Supported Incident Management Supported IT Asset Management Supported Knowledge Management Supported Release Management Not Supported Self Service Portal Supported Service Catalog Supported Service Reporting Supported Ticket Management Supported ITSM Features Asset Tracking Supported Availability Management Not Supported Change Management Supported Configuration Management Supported Contract/License Management Supported Dashboard Supported Incident Management Supported Problem Management Supported Project Management Supported Release & Deployment Management Supported Self Service Portal Supported Issue Tracking Features Assignment Management Supported Dashboard Supported Escalation Management Supported Issue Auditing Not Supported Issue Scheduling Supported Knowledge Base Supported Project Management Supported Recurring Issues Supported Scheduling Not Supported Task Management Supported
Integrations Axonius Supported 1Kosmos Not Supported ActiveControl Not Supported AimBetter Not Supported AssetTrack Not Supported DashboardFox Not Supported Datameer Not Supported GitGuardian Not Supported Kovair DevOps Not Supported Motileo Not Supported MuleSoft Anypoint Platform Not Supported Netwrix Threat Manager Not Supported ONEiO Not Supported Recorded Future Not Supported RingCentral RingCX Not Supported Snapper Not Supported Unisys Modern Device Management Not Supported ZIRO Not Supported Zuar Runner Not Supported root9 Not Supported Show More Integrations View All 2 Integrations	Integrations Axonius Supported 1Kosmos Supported ActiveControl Supported AimBetter Supported AssetTrack Supported DashboardFox Supported Datameer Supported GitGuardian Supported Kovair DevOps Supported Motileo Supported MuleSoft Anypoint Platform Supported Netwrix Threat Manager Supported ONEiO Supported Recorded Future Supported RingCentral RingCX Supported Snapper Supported Unisys Modern Device Management Supported ZIRO Supported Zuar Runner Supported root9 Supported Show More Integrations View All 1034 Integrations
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