Eracent vs. ServiceNow Comparison


Eracent	ServiceNow 3.0 out of 5 stars
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Eracent	ServiceNow
		Related Products Setyl Setyl is an IT asset and license management platform (ITAM) that combines hardware and software asset management in one. The platform integrates with 100+ systems, including Microsoft, Google, MDM, RMM, IAM, SSO, HR, helpdesk tools, and more. Use Setyl to gain full visibility and control over your IT assets, SaaS applications, software licenses, users, vendors, and spend in one place — helping you: ✓ Automate and scale daily IT operations, including inventory management and user on/offboarding. ✓ Identify and cut wasted IT spend. ✓ Prepare for audits and stay compliant, including with SOC 2 and ISO 27001. With an intuitive interface, native integrations, and one-on-one support at every step, the platform is fast to deploy, easy to use, and built for collaboration. Features include: IT asset and license inventory, full asset lifecycle management, software renewal management, license rightsizing, employee onboarding and offboarding, vendor audits, and spend tracking. 4.8 out of 5 stars 49 Ratings Visit Website for Setyl EZO AssetSonar AssetSonar is a comprehensive IT asset management platform that provides real-time visibility into your entire digital infrastructure. Track and optimize hardware, software, and license management to reduce risks, control IT spend, and improve compliance. AssetSonar is an IT asset management and IT service management platform that provides real-time visibility across your entire digital infrastructure. With native ITSM capabilities, AssetSonar helps track and optimize hardware, software, licenses, and service workflows, reducing risks, controlling IT expenditures, and enhancing compliance. The platform features real-time asset context via its IT Graph, which links tickets, assets, software, and users, enabling faster issue resolution and improved decision-making. With integrated patch management, software governance, and automated workflows, AssetSonar streamlines IT operations, enhances service delivery, and supports more efficient offboarding processes. 4.5 out of 5 stars 119 Ratings Visit Website for EZO AssetSonar Freshservice If you're looking for an IT service desk solution that's actually simple, turn to Freshservice. A plug-and-play ITIL service desk by Freshworks, Freshservice helps businesses modernize IT and other business functions--without the cost and complexity. Freshservice offers everything teams need for proactive IT service management, including ticketing and asset management, configuration management and enhanced impact analysis, robust incident management functionalities, and more. 4.6 out of 5 stars 2,199 Ratings Visit Website for Freshservice JDisc Discovery JDisc Discovery is a comprehensive network inventory and IT asset management solution designed to help organizations gain clear, up-to-date visibility into their IT environment. It automatically scans and maps devices across the network, including servers, workstations, virtual machines, and network hardware, to create a detailed inventory of all connected assets. This includes critical information such as hardware configurations, software installations, patch levels, and relationshipots between devices. One of the standout features of JDisc Discovery is its agentless discovery process, meaning it does not require the installation of any software on individual devices, reducing deployment time and minimizing network impact. It supports a wide range of protocols (e.g., SNMP, SSH, WMI) to gather data, making it compatible with diverse IT environments, whether they are Windows, Linux, or Unix-based. 4.8 out of 5 stars 30 Ratings Visit Website for JDisc Discovery Nalpeiron Zentitle The pioneer in Enterprise-Class Cloud Based Software Licensing and Monetization since 2005, as used by the world's leading SaaS, Software and IoT Companies. Software Companies looking to monetize their products and manage their customers use the Zentitle platform. Save engineering time. Reduce infrastructure costs. Get your software to market quickly. If you create and sell software, it is time to adopt modern Licensing Models. Product Managers looking to drive revenue from their products do so much faster with Zentitle. New offerings, plans and tiers can be brought to market fast, with little to no engineering once Zentitle is in place. Allow your customers to buy in all the ways they want to. 1000s of software companies have used Zentitle to launch new software products faster and control their entitlements easily, many going from startup to IPO on our cloud software license management solutions. 4.8 out of 5 stars 31 Ratings Visit Website for Nalpeiron Zentitle Serviceaide Serviceaide is a complete service management solution that can be implemented in weeks, not months, and intuitive to use. With low administration costs and quick implementation, you will see a real return on your investment. A flexible platform that works either on premise or in the cloud. Serviceaide is based on ITIL best practices and has been designed to be a comprehensive solution with all the components your team needs. You can choose the environment that best suits your technology, compliance, and infrastructure needs. Affordable and comprehensive, Serviceaide provides IT staff with the functions required to manage everything from ticketing to incident, change and asset management and more. Serviceaide includes a virtual agent, self-service portals and AI-based features to support analyst and end user productivity. Automate processes across technical workflows, services and business processes for business agility. 4.2 out of 5 stars 244 Ratings Visit Website for Serviceaide ManageEngine Endpoint Central ManageEngine Endpoint Central gives IT teams a single platform to manage and secure every device across the organization, eliminating the need to juggle multiple point tools. Patch management is automated across Windows, macOS, Linux, and 1000+ third-party applications. Software deployment, OS imaging, and remote desktop capabilities allow administrators to provision, update, and troubleshoot endpoints without physical presence. Security capabilities include vulnerability assessment, application control, device control, browser security, endpoint privilege management, EDR, NGAV protection against malware and zero-day threats, and private access for secure remote connectivity. BitLocker and FileVault encryption management adds data protection across Windows and macOS fleets. Mobile device management extends control to iOS and Android, supporting corporate-owned and BYOD environments. Available on-premises or in the cloud across five editions: Free, Professional, Enterprise, UEM, and Security. 4.6 out of 5 stars 3,409 Ratings Visit Website for ManageEngine Endpoint Central GoCodes No more missing assets. GoCodes is asset tracking software for trades and industry. Track tools, equipment, and vehicles from one account. Know what you own, where it is, and who has it. Tag assets with customizable QR code labels, included in your price. Use our mobile app, rated 4.7 stars on the App Store, to check equipment in and out. Or scan from any phone browser, no app required. Get going in minutes. GoCodes is a complete solution: reliable cloud software, scanner apps, and custom labels. Add GPS trackers, Bluetooth beacons, or RFID/NFC tags as needed. Manage service history, utilization, warranties, and maintenance schedules. Build reports in seconds. Configure GoCodes to fit your team: rename fields, add custom fields, and set role-based permissions. Start a free trial and stop losing tools and equipment. 4.4 out of 5 stars 275 Ratings Visit Website for GoCodes SuperOps SuperOps is the AI-native unified platform for modern MSPs and internal IT teams. It replaces the typical four-to-six-tool IT operations stack - PSA, RMM, helpdesk, MDM, asset tracking, network monitoring, patch management and IT documentation - with a single, built-as-one platform on a shared data layer. That architectural choice is what makes the rest of the platform work, particularly its agentic AI. Monica AI, SuperOps' intelligence layer, was designed alongside the platform from day one. It triages tickets, surfaces patch and CVE risks, drafts worklogs, suggests knowledge base articles, and increasingly handles fully autonomous workflows for routine work. SuperOps supports Windows, macOS, Linux, iOS, iPadOS and Android, integrates with the IT and MSP ecosystem (Slack, Teams, Azure AD, Okta, QuickBooks, Xero, Bitdefender, SentinelOne and more), and bundles Splashtop and ISL Online remote access free. 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Eracent: About Eracent helps its customers meet the challenges of managing software licenses and computing assets in today’s complex and evolving IT environments. Our enterprise clients save significantly on their annual software spend, reduce their audit and security risks, and establish more efficient asset management processes. Eracent’s client base includes some of the world’s largest corporate and government networks and IT environments. Quality data is the foundation of any effective SAM or ITAM program. Eracent’s cross-platform discovery, application recognition, and software utilization analytics provide detailed insight. Flexible integration enables data from other sources to be shared and normalized for complete ownership and operational view. Discovery and Usage details for data center, desktop, cloud, and mobile platforms. Lifecycle management and flexible process automation for hardware and software assets.	ServiceNow: About Digitize your workflows - they'll love you for it. Your company can be more productive and your people more engaged. ServiceNow makes work, work better for people. Transform old, manual ways of working into modern digital workflows, so employees and customers get what they need, when they need it—fast, simple, easy. ServiceNow delivers digital workflows that create great experiences and unlock productivity for employees and the enterprise. We simplify the complexity of work on a single, enterprise cloud platform. The Now Platform: The intelligent and intuitive cloud platform for work. Choose from our workflows or build your own apps. Built on the Now Platform, our product portfolio delivers the  IT,  Employee, and  Customer Workflows that matter with enterprise solutions to help drive every part of your digital transformation. Create the great experiences you want and unlock the productivity you need, now with native mobile capabilities for everyday work across the enterprise.
Eracent: Platforms Supported Windows Supported Mac Not Supported Linux Not Supported Cloud Not Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	ServiceNow: Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Eracent: Audience IT teams seeking a tool to manage their data center, desktop, cloud and mobile platforms	ServiceNow: Audience ITSM companies seeking a solution to connect people, functions, and systems across their organization
Eracent: Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	ServiceNow: Support Phone Support Supported 24/7 Live Support Supported Online Supported
Eracent: API Offers API Not Supported	ServiceNow: API Offers API Supported
Eracent: Screenshots and Videos View more images or videos	ServiceNow: Screenshots and Videos View more images or videos
Eracent: Pricing No information available. Free Version Not Supported Free Trial Not Supported	ServiceNow: Pricing $100 per month Free Version Not Supported Free Trial Supported
Eracent: Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	ServiceNow: Reviews/Ratings Overall 3.0 / 5 ease 4.0 / 5 features 4.0 / 5 design 3.0 / 5 Read all reviews
	ServiceNow: Pros & Cons from Real Users Pros ServiceNow was used extensively by my uni's IT department, where I worked for a while. We'd have different teams in the system and our users would submit tickets and tag different teams, and ServiceNow was like an email wrapper that kept track of incidents and information that the users would give. It seemed to play well with our other alerting systems and users were mostly able to contact us without issue. Cons The UI man. This was a few years ago so maybe things are better now but geez dude can you try to select a worse color scheme than blocky grey boxes without a shred of elegance or rounded corners? Ugly as heck and intimidating with dropdown boxes under more dropdowns, and some of the pages weren't intuitive either.
Eracent: Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Supported	ServiceNow: Training Documentation Supported Webinars Supported Live Online Not Supported In Person Not Supported
Eracent: Company Information Eracent www.eracent.com	ServiceNow: Company Information ServiceNow Founded: 2003 United States www.servicenow.com
Eracent: Alternatives Sassafras AllSight Sassafras Software	ServiceNow: Alternatives Freshservice Freshworks 4.6 out of 5 stars
Eracent: ServiceNow 3.0 out of 5 stars	ServiceNow: ManageEngine Endpoint Central ManageEngine 4.6 out of 5 stars
Eracent: Certero for Enterprise SAM Certero	ServiceNow: Pipefy 4.6 out of 5 stars
Eracent: Setyl 4.8 out of 5 stars	ServiceNow: Jira Service Management Atlassian 4.8 out of 5 stars
Eracent: VIZOR Vector Networks 3.7 out of 5 stars View All	ServiceNow: SolarWinds Service Desk SolarWinds View All
Eracent: Categories IT Asset Management Supported License Management Supported Software Asset Management (SAM) Supported	ServiceNow: Categories AI Service Management (AISM) Supported AI-Powered ITSM Tools Supported Help Desk Supported Issue Tracking Supported IT Service Supported ITSM Supported Service Request Management Supported
Eracent: Show More Features IT Asset Management Features Asset Tracking Supported Audit Management Not Supported Compliance Management Not Supported Configuration Management Supported Contract/License Management Supported Cost Tracking Supported Depreciation Management Supported Inventory Management Supported IT Service Management Not Supported Maintenance Management Not Supported Procurement Management Not Supported Requisition Management Not Supported Supplier Management Supported License Management Features Automatic SKU Recognition Supported Central LM Server Not Supported Copy Protection Not Supported History Tracking Not Supported Node Management Not Supported Online Activation Not Supported Portable License Not Supported Sarbanes-Oxley Compliance Not Supported Timing Rights Not Supported Trial License Not Supported	ServiceNow: Show More Features Help Desk Features Alerts / Escalation Supported Automated Routing Supported Community Forums Supported Customizable Branding Supported Document Storage Supported Email Integration Supported Incident Management Supported Interaction Tracking Supported IT Asset Management Supported Knowledge Base Supported Known Issue Management Supported Live Chat Supported Multi-Channel Communication Supported Multiple Brands / Products Not Supported Network Monitoring Supported Real-time Chat Supported Self Service Portal Supported Service Level Agreement (SLA) Management Supported Ticket Management Supported IT Service Features Contract Management Not Supported Incident Management Supported IT Asset Management Supported Knowledge Management Supported Release Management Not Supported Self Service Portal Supported Service Catalog Supported Service Reporting Supported Ticket Management Supported ITSM Features Asset Tracking Supported Availability Management Not Supported Change Management Supported Configuration Management Supported Contract/License Management Supported Dashboard Supported Incident Management Supported Problem Management Supported Project Management Supported Release & Deployment Management Supported Self Service Portal Supported Issue Tracking Features Assignment Management Supported Dashboard Supported Escalation Management Supported Issue Auditing Not Supported Issue Scheduling Supported Knowledge Base Supported Project Management Supported Recurring Issues Supported Scheduling Not Supported Task Management Supported
Eracent: Integrations Axonius Supported ActiveControl Not Supported Blitzz Not Supported CloudTDMS Not Supported Cydarm Not Supported Dropbox Dash Not Supported Fork Not Supported HCL MyXalytics FinOps Not Supported Keephub Not Supported LastPass Not Supported Optum AI Marketplace Not Supported Packed Data Exchange Not Supported Pharmalite Not Supported SAP Litmos LMS Not Supported ServiceNow Strategic Portfolio Management Not Supported Supervity Not Supported Terzo Not Supported Workgrid Not Supported XYGATE SecurityOne Not Supported tt performance Suite Not Supported Show More Integrations View All 2 Integrations	ServiceNow: Integrations Axonius Supported ActiveControl Supported Blitzz Supported CloudTDMS Supported Cydarm Supported Dropbox Dash Supported Fork Supported HCL MyXalytics FinOps Supported Keephub Supported LastPass Supported Optum AI Marketplace Supported Packed Data Exchange Supported Pharmalite Supported SAP Litmos LMS Supported ServiceNow Strategic Portfolio Management Supported Supervity Supported Terzo Supported Workgrid Supported XYGATE SecurityOne Supported tt performance Suite Supported Show More Integrations View All 1055 Integrations
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