Audience
Companies of all sizes that need a help desk solution
About Total Support HelpDesk
Total Support HelpDesk is a simple, easy to use SERVER|CLIENT solution. Running Stand Alone w/ built-in CRM. Or, if you already have an external contact manager such as Act!, MicrosoftSQL Contacts, Oracle, Sysbase ASE, we integrate as a HelpDesk Add-on. Deploy your database anywhere! LAN or place into a Cloud Server environment. With easy user access from anywhere-anytime, right from your PC. Total Support HelpDesk is for any company or organization that needs to track calls/emails from their clients. From inception to resolution! With built in Work Flow, Total Support HelpDesk gives you the ability to confirm and reassure your clients that their inquiries are being processed with the highest importance needed to provide them with a resolution as quickly as possible. With custom Priorities and Priority Escalation, you will never have an inquiry slip through the cracks.
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Vision Helpdesk is specifically designed to support multiple companies/ brands/products on one centralized location, without needing to integrate third-party programs. Users can easily load the cloud-based version or on-premises version.
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HarePoint HelpDesk for SharePoint
An outstanding helpdesk solution for your SharePoint environment that boosts the quality of your IT support service to the highest level and ensures efficiency and transparency as well. Take requests from a website form or through email and create tickets into a unified list. Notify HelpDesk operators about the new incoming requests or user replies immediately. Prevent SLA violations, track reaction time and escalate or send notifications about expiring requests. Prepare reports about the quality of support services and provide monitoring of quality indicators. Automatically escalate a request if it is not processed in time. Get resolution confirmation from the client. Zero the number of forgotten or neglected requests by using a set of automatic notifications and escalation features. Reduce the number of requests by automatically displaying articles related to the question from the integrated knowledge base before the request is submitted.
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Pricing
Starting Price:
$195 one-time payment
Free Trial:
Free Trial available.
Integrations
No integrations listed.
Company Information
Resource Dynamics
Founded: 1994
United States
www.resource-dynamics.com
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Product Details
Platforms Supported
Windows
Training
Documentation
Live Online
Support
Phone Support
Online
Total Support HelpDesk Frequently Asked Questions
Q: What kinds of users and organization types does Total Support HelpDesk work with?
Total Support HelpDesk works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Total Support HelpDesk support in their product?
Total Support HelpDesk supports these languages: English.
Q: What kind of support options does Total Support HelpDesk offer?
Total Support HelpDesk offers support via phone support and online.
Q: What type of training does Total Support HelpDesk provide?
Total Support HelpDesk provides training in the form of documentation and live online.
Q: Does Total Support HelpDesk offer a free trial?
Yes, Total Support HelpDesk offers a free trial.
Q: How much does Total Support HelpDesk cost?
Pricing for Total Support HelpDesk starts at $195 one-time payment.
Total Support HelpDesk Product Features
Help Desk
Alerts / Escalation
Supported
Automated Routing
Supported
Community Forums
Supported
Customizable Branding
Supported
Document Storage
Supported
Email Integration
Supported
IT Asset Management
Supported
Incident Management
Supported
Interaction Tracking
Supported
Knowledge Base
Supported
Known Issue Management
Supported
Multi-Channel Communication
Supported
Multiple Brands / Products
Supported
Network Monitoring
Supported
Real-time Chat
Supported
Self Service Portal
Supported
Service Level Agreement (SLA) Management
Supported
Ticket Management
Supported
Live Chat
Not Supported
