Audience

Companies of all sizes that need an IT help desk solution for SharePoint and Microsoft 365

About NITRO IT Help Desk

The best and most comprehensive IT Help Desk running on SharePoint, Office 365, and Teams. Used by organizations around the world! Keep your staff focused on their jobs by resolving hardware and software issues quickly with minimum downtime. With the right tools and features, IT support teams become more efficient while improving service quality to employees and customers. Utilize the Office 365, Teams, & SharePoint platforms for detailed tracking of IT-related requests and efficient queue management. Resolve tickets quickly, reduce downtime, and increase end-user satisfaction. Lower your operational costs while keeping your staff productive and focused on their work. Users can use email, web, portals, bots, texting, and more to contact the help desk. Mark Reports & Dashboards that give both an immediate and historical view of Help Desk status. Asset Tracking, maintenance, upgrades, replacements, support.

Other Popular Alternatives & Related Software
HESK
HESK
Thousands use HESK help desk software daily to track, organize and resolve customer issues. 86% of users say the integrated knowledge base decreased the number of their support requests. Keep customers happy and your team on top of things with the right data at the right time. Get your help desk up and running in minutes with the hassle-free HESK cloud service. Help them resolve common issues quickly by addressing them in the knowledge base. When needed, they readily submit a question/issue—a support ticket is born. Prioritize tickets by urgency, organize them into categories and filter them in many convenient ways. Setup staff accounts, restrict their access and functionality, and see who is working on what. Each support ticket contains request details and lets you talk back and forth with the customer.
Learn more
SP IT Helpdesk
SP IT Helpdesk
SP IT Helpdesk is a simple yet effective Microsoft Teams / SharePoint helpdesk application that includes helpdesk, change management, IT Asset tracking, calendar, discussions and technical documents management. Unlike traditional standalone help desk applications, SP IT Helpdesk combines business process automation with a collaborative team experience. Self-service for users is driven through a MyIT portal available through MS Teams or SharePoint, makes it easy to submit tickets, and access a knowledge base, documents and training links. IT Staff can access the secure Staff Portal through Microsoft Teams or SharePoint. The portal provides a place to organize IT activities, communications and documents. An integrated Power BI Dashboard provides visibility to management.
Learn more
Mint Service Desk
Mint Service Desk
(15 Ratings)
Mint Service Desk is a comprehensive and user-friendly software solution designed to streamline and enhance the management of IT service operations within organizations. It serves as a central hub for all IT-related requests, incidents, and changes, enabling efficient communication and collaboration between IT teams and end-users. With Mint Service Desk, organizations can effortlessly track, prioritize, and resolve IT issues, ensuring minimal disruption to daily operations. The platform offers a range of powerful features, including ticket management, self-service portals, knowledge bases, asset management, and reporting capabilities. In addition to its core features, Mint Service Desk also excels in complaint management, offering robust functionality to address and resolve customer complaints efficiently. The platform understands the significance of handling complaints promptly and effectively to maintain high levels of customer satisfaction.
Learn more
Ignatiuz HelpDesk
Ignatiuz HelpDesk
Engage users like never before with outstanding user experiences in the most intuitive way possible with our multi-touch applications, augmented reality, and virtual reality technology. Happy employees lead to business success. Give them the care they need with SharePoint Helpdesk, a free-to-use internal ticketing system in Microsoft Teams for Office 365, and SharePoint Online Helpdesk solutions by Ignatiuz. SharePoint Online Helpdesk is designed to facilitate seamless communication between the employees and helpdesk agents. Along with creating support tickets, employees can track the status of all their tickets in one place. Easy reporting features give administrators complete insights into agent performance and helps in the decision-making process. SharePoint enables automated notifications to concerned users during ticket creation, resolution, and response management. It enables cross-functional team synchronization and collaboration for better productivity.
Learn more

Pricing

Starting Price:
Contact Us
Free Trial:
Free Trial available.

Integrations

See Integrations

Ratings/Reviews - 1 User Review

Overall 5.0 / 5
More Reviews Write a Review

Company Information

Crow Canyon Software
Founded: 1999
United States
www.crowcanyon.com/sharepoint-applications/it-help-desk/

Videos and Screen Captures

Play Video NITRO IT Help Desk Screenshot 1 NITRO IT Help Desk Screenshot 2 Survey Reports SLA Reports SLA Top Level Survey
Other Useful Business Software
Try Google Cloud Risk-Free With $300 in Credit Icon
Try Google Cloud Risk-Free With $300 in Credit

No hidden charges. No surprise bills. Cancel anytime.

Use your credit across every product. Compute, storage, AI, analytics. When it runs out, 20+ products stay free. You only pay when you choose to.
Start Free

Product Details

Platforms Supported
Cloud
Windows
On-Premises
Training
Documentation
Live Online
Webinars
Videos
Support
Phone Support
Online

NITRO IT Help Desk Frequently Asked Questions

Q: What kinds of users and organization types does NITRO IT Help Desk work with?
Q: What languages does NITRO IT Help Desk support in their product?
Q: What kind of support options does NITRO IT Help Desk offer?
Q: What other applications or services does NITRO IT Help Desk integrate with?
Q: What type of training does NITRO IT Help Desk provide?
Q: Does NITRO IT Help Desk offer a free trial?
Q: How much does NITRO IT Help Desk cost?
Q: What pricing for support is available for NITRO IT Help Desk?

NITRO IT Help Desk Product Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Multiple Brands / Products

NITRO IT Help Desk Verified User Reviews

Write a Review
  • A NITRO IT Help Desk User
    CEO
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: User, Administrator, Deployment
    Company Size: 500 - 999
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Solid help desk"

    Posted 2023-07-25

    Pros: SLAs work well and working natively in the SharePoint environment has been a big plus for us. It has been much easier to get the team on board than with some of the other alternatives we tried before. The help desk itself works well and we are happy with it.

    Cons: No major drawbacks for us. If you don't use Office 365 or SharePoint it may not make sense for you.

    Overall: Overall great experience, and a very solid help desk. We have been happy with it from administrator to technician to end user. Would recommend.

    Read More...
  • Previous
  • You're on page 1
  • Next
Page Already Claimed. Claim Again?