Audience
Customer Support Services, IT Director, Customer Support Head, Operations Manager
About CV Helpdesk
CV Helpdesk is a modern Help Desk and Ticket Management System built natively for Microsoft 365 and SharePoint. Single-tenant, GDPR-compliant solution running entirely within your own Microsoft 365 environment, with no shared infrastructure or third-party data storage.
Emails sent to a shared mailbox are automatically converted into tickets, capturing sender, subject, body, and attachments - no manual entry needed. Automated routing, SLA tracking, and real-time dashboards replace scattered inboxes and spreadsheets with one structured employee support portal.
Built only for Microsoft365 - no new platform, no steep learning curve, full data control using the SharePoint governance tools you already trust.