Audience
Helpdesk solution for companies that use Microsoft 365 and SharePoint
About SteadyPoint
You can use your existing O365 Active Directory (AD) with SteadyPoint Helpdesk add-in. Add your users to the platform with minimal hassle. Your data is entirely hosted on SharePoint online in your Office 365 tenant, we keep none of it. Comprehensive in its tools for internal users, SteadyPoint Helpdesk app can also be utilized as a ticketing system by external users through Office 365 services. By using the Helpdesk portal from Office 365, or by submitting tickets through email which are then collected. From any device through our mobile responsive solution, which is optimized for better teamwork. Allowing you to close the feedback loop and better understand where weakness exists.
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Pricing
Free Trial:
Free Trial available.
Integrations
Company Information
SteadyPoint
Founded: 2011
Palestine
www.steadypoint.net
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
In Person
Support
24/7 Live Support
Online
SteadyPoint Frequently Asked Questions
SteadyPoint Product Features
Help Desk
Automated Routing
Supported
Email Integration
Supported
IT Asset Management
Supported
Interaction Tracking
Supported
Multi-Channel Communication
Supported
Self Service Portal
Supported
Service Level Agreement (SLA) Management
Supported
Alerts / Escalation
Not Supported
Community Forums
Not Supported
Customizable Branding
Not Supported
Document Storage
Not Supported
Incident Management
Not Supported
Knowledge Base
Not Supported
Known Issue Management
Not Supported
Live Chat
Not Supported
Multiple Brands / Products
Not Supported
Network Monitoring
Not Supported
Real-time Chat
Not Supported
Ticket Management
Not Supported
