Alternatives to NITRO IT Help Desk
Compare NITRO IT Help Desk alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to NITRO IT Help Desk in 2026. Compare features, ratings, user reviews, pricing, and more from NITRO IT Help Desk competitors and alternatives in order to make an informed decision for your business.
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ManageEngine ServiceDesk Plus
ManageEngine
Best in class online service desk software. Offer your customers world-class services with ServiceDesk Plus Cloud, the easy-to-use SaaS service desk software from ManageEngine, the IT management division of Zoho. Track and manage IT tickets efficiently, resolve issues faster, and ensure end-user satisfaction with the cloud-based IT ticketing system used by over 100,000 IT service desks worldwide. Manage the complete life cycle of IT incidents, problems, changes, and projects with out of the box ITIL workflows. Create support SLAs, define escalation levels, and ensure compliance. Automate ticket dispatch, categorization, classification, and assignment based on predefined business rules, and set up notifications and alerts for timely ticket resolution. Reduce walk ins and unnecessary tickets by giving your users more control. Enable end users to access IT services through your service catalog in the self-service portal. Help users create and track tickets and search for solutions. -
2
Mint Service Desk
OPGK Software
Mint Service Desk is a comprehensive and user-friendly software solution designed to streamline and enhance the management of IT service operations within organizations. It serves as a central hub for all IT-related requests, incidents, and changes, enabling efficient communication and collaboration between IT teams and end-users. With Mint Service Desk, organizations can effortlessly track, prioritize, and resolve IT issues, ensuring minimal disruption to daily operations. The platform offers a range of powerful features, including ticket management, self-service portals, knowledge bases, asset management, and reporting capabilities. In addition to its core features, Mint Service Desk also excels in complaint management, offering robust functionality to address and resolve customer complaints efficiently. The platform understands the significance of handling complaints promptly and effectively to maintain high levels of customer satisfaction.Starting Price: $5/month/agent -
3
Plumsail HelpDesk
Plumsail
One of the nice features of SharePoint is that you can easily extend its functionality with third-party tools. Plumsail HelpDesk built on top of SharePoint and Office 365, so all power of these apps is included. If you still think if HelpDesk is a match for you, here is some nice facts about us. Concerned about updates? We are providing them as soon as updates of Office 365 and Sharepoint 2013/2016 is out. Small and medium companies will be interested in more affordable plans, while enterprise customers will be glad to use HelpDesk without limits. With the help of special web-widget for external sites. Customers don’t need to leave your site anymore as they can submit tickets through the ticket submission form. Customization is everything. You can customize triggers, tickets views, templates, forms, reports, statuses and the way your HelpDesk looks like.Starting Price: $39 per month -
4
SP IT Helpdesk
SP Marketplace
SP IT Helpdesk is a simple yet effective Microsoft Teams / SharePoint helpdesk application that includes helpdesk, change management, IT Asset tracking, calendar, discussions and technical documents management. Unlike traditional standalone help desk applications, SP IT Helpdesk combines business process automation with a collaborative team experience. Self-service for users is driven through a MyIT portal available through MS Teams or SharePoint, makes it easy to submit tickets, and access a knowledge base, documents and training links. IT Staff can access the secure Staff Portal through Microsoft Teams or SharePoint. The portal provides a place to organize IT activities, communications and documents. An integrated Power BI Dashboard provides visibility to management.Starting Price: $15 per user per year -
5
HESK
Klemen Stirn
Thousands use HESK help desk software daily to track, organize and resolve customer issues. 86% of users say the integrated knowledge base decreased the number of their support requests. Keep customers happy and your team on top of things with the right data at the right time. Get your help desk up and running in minutes with the hassle-free HESK cloud service. Help them resolve common issues quickly by addressing them in the knowledge base. When needed, they readily submit a question/issue—a support ticket is born. Prioritize tickets by urgency, organize them into categories and filter them in many convenient ways. Setup staff accounts, restrict their access and functionality, and see who is working on what. Each support ticket contains request details and lets you talk back and forth with the customer. -
6
Ignatiuz HelpDesk
Ignatiuz Software
Engage users like never before with outstanding user experiences in the most intuitive way possible with our multi-touch applications, augmented reality, and virtual reality technology. Happy employees lead to business success. Give them the care they need with SharePoint Helpdesk, a free-to-use internal ticketing system in Microsoft Teams for Office 365, and SharePoint Online Helpdesk solutions by Ignatiuz. SharePoint Online Helpdesk is designed to facilitate seamless communication between the employees and helpdesk agents. Along with creating support tickets, employees can track the status of all their tickets in one place. Easy reporting features give administrators complete insights into agent performance and helps in the decision-making process. SharePoint enables automated notifications to concerned users during ticket creation, resolution, and response management. It enables cross-functional team synchronization and collaboration for better productivity.Starting Price: $1,499 per year -
7
Richdesk
Richdesk
Richdesk is a help desk & asset management software solution. Prioritize and assign tickets to the right agents, quickly organize ticket queues, capture resolutions for knowledge sharing and service improvement. Help staff and customers to help themselves with workflow-driven guidance, on-line knowledge, service catalog and resolution status. Automate simple help desk tasks such as ticket triage, agent assignment, team notification, SLA alerting, ticket templates and canned responses. Upload, track and manage any category of asset using customizable configuration item styles, asset maintenance and service history. Agent, team and customer stats, one-click export from ticket queues and asset lists, inbuilt dashboard and report generator. All the service management features you need, all in one place. Self-service portals that reduce repetitive calls. Fully-integrated asset management. -
8
Scopedesk
Scopedesk
Scopedesk is help desk software built for teams as well as customers. Facilitates shared or individual help desk workspaces with access permissions for diverse teams and departments and share information throughout organization. Depending on organization’s requirements, close the entire site to guest visitors, or allow visitors to access selected resources without having them sign in. Email-to-ticket conversion utility converts customer email messages from the multiple mailboxes into the ticket database, while keeps users up-to-date with timely email notifications and alerts. There is no need to install anything. No more complicated team training. Scopedesk is faster and easier to implement and learn than any other traditional online help desk software. Quick and reliable access while away from the office. Enables access to help desk data from today’s most popular smart phones and mobile devices.Starting Price: $79 per month -
9
Crow Canyon Customer Support
Crow Canyon Software
Crow Canyon’s Office 365 & SharePoint Service Desk delivers an efficient way to manage requests from customers, clients, members or partners. Customers benefit from quick responses. Tracking ensures reliable follow-up. Provide your agents and support staff with an application that effectively captures, tracks, and manages customer service requests. Agents can assign, manage, route, and resolve customer support cases across all media including phone, email, mobile devices, and Web. Automate case-tracking and e-mail notification to ensure that everyone stays in the loop and that customers receive top-quality service. Provide your agents and support staff with an applications that effectively captures, tracks, and manages customer service requests. Agents can assign, manage, route, and resolve customer support cases across all media including phone, email, mobile devices, and Web. Automate case-tracking and e-mail notification to ensure that everyone stays in the loop.Starting Price: $2995 one-time payment -
10
SeamlessDesk
Seamless Desk
SeamlessDesk is an affordable cloud-based help desk software that allows you to reach your companies support goals with intuitive and rich-featured software. Unlike other help desk software, SeamlessDesk does not restrict you with high priced package plans to obtain the features you want or need. We provide you with unlimited access to every feature we have regardless of the package you choose. Simply tell us how many agents you need and that's it. Automation Rules allow you to create fully customizable workflows that will trigger when specific criteria are met, enabling you and your team to stay focused on what’s important. Agents and end-users can generate tickets and requests quickly and easily via the web portal, the self-service portal, email, the mobile application, or social media platforms. Grant self-service portal access to your end-users so that they can search your Knowledge Base, submit tickets, view the status of a current ticket, and more.Starting Price: $19.00/month/user -
11
Infizo Desk
Infizo
Elevate your incident management and help desk efficiency with Infizo Desk, the leading software solution across industries. Seamlessly manage and prioritize help desk tickets with state-of-the-art features like automated categorization, intelligent ticket assignment, and comprehensive incident tracking, all designed to minimize response times and maximize operational efficiency. Efficiently track and manage help desk tickets with our sophisticated ticketing system software, ensuring every issue is resolved timely, enhancing customer satisfaction. Assign tickets to specific user groups or individuals, streamlining ticket assignments and ensuring accountability for each action taken. Automatically convert incoming emails into help desk tickets, allowing for seamless creation and integration with email communication. Set service level agreements (SLAs) for ticket response and resolution times, ensuring prompt and efficient support.Starting Price: $59.78 per month -
12
CustomerFirst
RTI Software
CustomerFirst is a CRM Help Desk software that includes defect and bug tracking software capabilities for those companies that are supporting internally developed software. It integrates the communications between support or help desk, development, and professional services. CustomerFirst helps you manage your relationship with your customers and keep your customers satisfied by being responsive to their needs. It manages the flow of work from the time an issue is first reported until it is fully resolved. -
13
Teckinfo ActivDesk
Teckinfo Solutions pvt. ltd.
Teckinfo’s ActivDesk Help Desk Software enables businesses to deliver fast and consistent customer support through a unified, AI-enabled platform. It centralizes customer interactions from voice, email, chat, WhatsApp, SMS, and social media into a single interface, ensuring every query is tracked and resolved efficiently. Intelligent ticket management, automated routing, and a unified agent view provide complete visibility into customer history for personalized support. ActivDesk uses AI-powered chatbots and voice bots to automate routine queries and offer 24×7 assistance. Sentiment analysis and NLP help agents understand customer intent while reducing workload. SLA and escalation management ensure timely resolutions through automated alerts. A built-in knowledge base, seamless integrations, advanced analytics, and scalable cloud deployment make ActivDesk a secure, cost-effective, and future-ready help desk solution. -
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HarePoint HelpDesk for SharePoint
HarePoint
An outstanding helpdesk solution for your SharePoint environment that boosts the quality of your IT support service to the highest level and ensures efficiency and transparency as well. Take requests from a website form or through email and create tickets into a unified list. Notify HelpDesk operators about the new incoming requests or user replies immediately. Prevent SLA violations, track reaction time and escalate or send notifications about expiring requests. Prepare reports about the quality of support services and provide monitoring of quality indicators. Automatically escalate a request if it is not processed in time. Get resolution confirmation from the client. Zero the number of forgotten or neglected requests by using a set of automatic notifications and escalation features. Reduce the number of requests by automatically displaying articles related to the question from the integrated knowledge base before the request is submitted.Starting Price: $1,299 per server -
15
Vorex
Kaseya
Easily Create, Manage and Resolve all IT Service Requests and Tickets. Easily create, manage and resolve all your IT service requests and tickets. Reduce the number of service tickets generated and resolve IT incidents faster. About one third the price of competing solutions. Resolve IT service tickets 40% faster with seamless VSA integration. Allow your technicians to work efficiently and seamlessly across tools and access the right information when and where they need it. Spend less time tracking tickets and more time making customers happy with a complete IT helpdesk ticketing solution. Effectively staff and manage IT projects and get real-time project status reports. Improve forecasting through comprehensive project management. The Vorex Service Desk dashboard provides real-time information on the progress and status of tickets. Easily generate custom reports; and gain insights to make the right business decisions quickly and confidently.Starting Price: $10.00/month/user -
16
Track-It!
BMC Software
Track-It! is the best IT helpdesk software for IT teams, delivering a powerful suite of integrated modules for help desk, asset management, knowledge management, change management, purchase management and endpoint management features like patch management, software deployment, and mobile device management, all at an affordable price. Eliminate manual processes that lead to numerous emails, stacks of sticky notes, problems falling through the cracks, overworked help desk staff and no way to track or prioritize tasks. Track-It! provides automated ticket creation, categorization, routing and prioritization to streamline your help desk ticketing process. The help desk is the central hub of your IT operation. The help desk ticketing features in Track-It! have the right combination of functionality and ease of use that will allow your team to more easily keep track of their work, prioritize open tickets, track time spent on IT tasks and monitor the top issues impacting your business.Starting Price: $995.00/one-time -
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Teamwork Desk
Teamwork.com
Teamwork Desk is a function-rich helpdesk solution that enables you to seamlessly manage your inbound communication and tickets, from the moment it has been created to the time it has been solved while being invisible to the customers. As an all-around support hub for help doc creation and inbound communication, Teamwork Desk allows you to deliver exceptional customer support and resolve problems faster as well as enable customers to find answers, get help, and track tickets anywhere, using any device. Teamwork’s Helpdesk Ticketing System gives your team full visibility over all customer communications from one shared place — so nothing gets lost in siloed emails and you can deliver exceptional support at scale. Make email more collaborative by turning emails into tickets to track, manage, and organize customer interactions from one central hub — making your team more responsive so they can provide a better customer experience.Starting Price: $7 per user per month -
18
SutiDesk
SutiSoft
SutiDesk is an easy to use online helpdesk software solution designed for customer support in organizations of any size. Its collaborative and intuitive design helps resolve customer issues quickly and meaningfully while providing complete control over support requests and questions. SutiDesk enables companies to manage and track support tickets and all related activities from a single unified platform. SutiDesk is easy to deploy and no installation is required. Reduce ticket resolution times and support costs. Access from any device, anytime. Provide best-in-class support ticket management capabilities. Streamline customer support services. Automated email to ticket creation. Automated customer case management. Maintain consistent support across new and existing customers. Collect and manage support tickets from multiple sources. Provide personal support to your customers. Full featured solution to accommodate growth. -
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DocAve
AvePoint
The DocAve Software Platform provides central or delegated control over one, or multiple SharePoint environments. Scale IT better than ever! DocAve is your IT team’s best friend. No action goes un-audited, the help desk feels empowered, and your business owners get just the level of control and insight they need. Backup and data protection provides anytime access no matter your issue, malware, natural disaster, user error, and more. Migration to Office 365 or the latest SharePoint versions keeps you on the latest and greatest technology. Operational control lets you implement changes to settings, configurations, permissions, and information architecture. Improve data quality and enable tiered storage to save on storage costs and work more efficiently. If you're considering a shift to Microsoft Office 365, or are already halfway there, take our cloud-first approach to hybrid management. -
20
Vtiger Help Desk
Vtiger
Treat every customer like your first. Resolve more cases, improve support efficiency, and maximize customer satisfaction. Centralize your multi-channel support on a single platform. Fully automate case creation, assignment, and resolution process. Make it easy for team members to collaborate seamlessly to ensure quick case resolution. Turn frequently asked questions into knowledge base accessible on self service portal to reduce case volume and help your team focus on solving more complex problems. Use Vtiger’s help desk insights to get real time visibility into your team’s performance and make data driven decisions. Visualize the most important metrics such as case resolution time, team workload, customer satisfaction ratings and more to quickly identify bottlenecks and respond to them faster. Schedule reports to convert raw data into actionable insights and find quick solutions to common help desk issues.Starting Price: $10 per user per month -
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ProProfs Help Desk
ProProfs
ProProfs Help Desk has been developed to cater to the ever-growing needs of the customer service industry. This tool enables agents to track user queries and requests effectively. This kind of issue tracking leads to faster ticket resolution. ProProfs Help Desk is a cloud-based ticketing system; best known for its “shared inbox” feature. Agents can view, access, and assign tickets to the concerned individual or, team while working on the collaborative email-like interface. Besides, managers can prioritize, label, and mark tickets that demand immediate attention and resolution. They can set up workflow rules around filters, priorities, and service level agreements.Starting Price: $15 per user per month -
22
ResolveEasy
Cloobot Techlabs
ResolveEasy by Cloobot Techlabs is a powerful help desk solution simplifying customer service and internal issue resolution. It offers multi-channel communication, real-time performance tracking, and task automation. ResolveEasy enhances productivity via workflow optimization, whereas integrations and customizable features ensure a tailored fit for business needs. It excels with direct customer communication through ChatGPT backed WhatsApp and real-time reporting. All this can be done with the ease of WhatsApp. With a collaborative task management, and adaptability to existing apps, ResolveEasy empowers teams for efficient operations and top-notch support. ResolveEasy is a fully customization solution that can be tailored as per the unique business needs. ResolveEasy is utilized by businesses of various sizes and industries. It caters to both customer service teams and internal support units, offering streamlined communication, real-time performance insights, and task management.Starting Price: $10/per user/month -
23
ServicePRO
Help Desk Technology International
Automate your service desk with ServicePRO! Whether you want to auto-route incoming emails, escalate requests, monitor service level agreements, or send custom status notifications to stakeholders, you can use ServicePRO’s robust rule engine to do it all with an intuitive rule designer interface. Manage requests assigned to you and your team easily from one place. Easily create and manage service requests to effectively service your customers. Set alerts and notifications to keep your support reps and customers updated in real-time. Quickly and efficiently log new requests for common issues. Choose from multiple project templates to manage multi-task activities and automate standard processes. Capture additional data to quickly resolve issues, lower resolution times and enhance reporting. An alert is an automated notification indicating that a predefined event has occurred, and some action is needed. -
24
everything HelpDesk
GroupLink
everything HelpDesk is a simple web-based help desk solutions specially created for K-12 and local and state governments. Developed by GroupLink, a leading K-12 and government help desk, this robust help desk platform simplifies incident requests, increases productivity, and improves end-user satisfaction. everything HelpDesk provides a host of features that enable organizations to streamline and track issues, and report progress. These include email and calendar Integration, ZENworks and directory integration, asset discovery, mass ticket updates, multi-departmental service desk solution, iPhone and Android specialized interface, and more.Starting Price: $20.00/month/user -
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eDesk
eDesk
eDesk empowers eCommerce sellers to accelerate growth with AI-driven support that converts, resolves, and retains. Built on three pillars—Pre-sales Support, Streamline Support, and Build Loyalty—eDesk centralizes all customer conversations in one Smart Inbox, enabling instant, AI-powered responses and seamless issue resolution. Deliver always-on self-service, cut response times with powerful automations, and uncover opportunities with advanced reporting. Designed for fast-growing brands, eDesk helps you scale effortlessly, boost operational efficiency, and turn customer support into a powerful growth driver.Starting Price: Free -
26
Instant Chime
Instant Technologies
Quickly create a cloud hosted Instant Chime application – let our team do the work – typically installed and active in less than 1 day. Empower your service desk and support operations and transform your IT service desk agents into heroes. Route internal & external IM click to chat requests from your web site, or other channels, to your sales or support teams – all leveraging your Microsoft O365 subscription. Boost your agent productivity and knowledge base with multiple concurrent chat sessions handled and resolved. Manage more cases with fewer resources and lower average speed-to-answer times. Connect your employees, or customers, to any agent across any location using Microsoft Skype for Business. Use your existing Microsoft Skype for Business (S4B) accounts to receive inbound service or sales requests. Web chats to S4B or S4B to S4B. -
27
Crow Canyon Request Manager
Crow Canyon Software
Crow Canyon’s Request Manager for SharePoint and Office 365 can be used for a wide range of business needs, allowing you to provide better service and faster responses for virtually any type of request which includes SharePoint approval workflow. Eliminate time-consuming follow-up emails and phone calls. Institute procedures and controls to meet compliance regulation. Measure service levels. Customize to fit your needs. Employees spend more time doing their jobs, customer satisfaction increases, and departments — IT, Facilities, HR, Payroll, Marketing, Finance, and others — are more productive. Our Request Manager for SharePoint and Office 365 covers scenarios that are not addressed by our standard applications — help desk, work orders, asset management, etc. Those applications are built for specific, well-defined purposes.Starting Price: $249 per month -
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SmarterTrack
SmarterTools Inc.
At its core, a help desk allows a business to respond to customers and offer quick, efficient support across multiple channels. These channels include a ticketing system, live chat, call logging and phone system integration, knowledge base articles, news items, and a place where customers can interact with each other as well as with the business. A help desk also ensures that all these channels are consolidated in one interface rather than scattered across multiple systems. This also means all that communication can be reported on and used to ensure that service levels are met and that customers are receiving the best service possible in the shortest amount of time. A ticketing system takes a customer’s email, converts it to a ticket, and then routes that ticket to an agent who can quickly answer a question or resolve an issue.Starting Price: $199 one-time payment -
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ReadyDesk
ReadyDesk
ReadyDesk is a completely web based help desk software solution that has powerful features to meet the demands of businesses of any size. With ReadyDesk you can offer your customers several options to help them get their issues resolved quickly. They can open tickets from the customer portal, browse the support articles in the knowledge base for self service, create tickets automatically by sending you an email and even chat with you live online. Tickets can be created by customers and technicians from the web interface and from incoming emails. Supports file attachments and tracks all actions in the ticket history. Technicians can work on multiple tickets at the same time using the tabs at the bottom of their interface. Create multiple customer portals to support an unlimited number of departments or companies. Each portal can have its own logos and settings. Customers can view existing tickets and open new ones, view invoices, assets, downloads and more and open live chat sessions.Starting Price: $9.00/month/user -
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Crow Canyon SharePoint Work Order Tracking
Crow Canyon Software
Facilities Departments need to capture, track, and manage service requests and recurring maintenance tasks. Measuring time, parts used, and other costs is important, Tracking equipment usage and staff performance to meet service levels can be a challenge. Crow Canyon’s Office 365 & SharePoint Work Order Tracking System is a simple and efficient way to track and manage facilities requests and work orders. Employees submit requests from a variety of sources (phone, email, web, SharePoint and Office 365). Requests are routed to the right group or individual for work order assignment and fulfillment. Work orders and equipment can be linked to relevant forms, policies, and documentation. The system gives the team the ability to track time, input costs, record work logs, and keep abreast of status changes throughout the process. Robust reporting tools give insights both in real time and for historical work order and maintenance data. -
31
Agile Task Board
Agile-IS
Agile Task Board for SharePoint & Office 365. Maintain an overview of your team and project tasks. Keep track of the current status of tasks and share it with all project participants. Update team tasks as you discuss them. Adapt the board to your agile process model. Maintain an overview of your team and project tasks. Keep track of the current status of all tasks and share it with all project participants. Update your team tasks as you discuss them. The Agile Task Board helps you get an overview of your SharePoint managed tasks. You can set different status columns, swimlanes and colored markings of the cards. Each Task Board can easily be added and customized to any SharePoint page of your team or project portal. On the board, each entry of the assigned task list is displayed as a card. Important information such as titles, responsible persons, status and tags can be changed directly on the card. -
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BoldDesk
Syncfusion
BoldDesk enables organizations to respond to their customer's queries and problems quickly, efficiently, and in a personalized manner, resulting in increased levels of customer satisfaction. The automation features of BoldDesk can assist organizations in streamlining their ticketing procedures, saving time and enhancing productivity. BoldDesk’s team collaboration solutions allow team members to efficiently collaborate to tackle client concerns, resulting in better outcomes and faster resolution times. BoldDesk provides real-time dashboards and insights, allowing organizations to gain a better understanding of their support operations and identify trends, challenges, and chances for development. The ticketing and task management capabilities of BoldDesk help organizations to manage their support operations more efficiently, resulting in faster resolution times and cheaper costs.Starting Price: $99 -
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SteadyPoint
SteadyPoint
You can use your existing O365 Active Directory (AD) with SteadyPoint Helpdesk add-in. Add your users to the platform with minimal hassle. Your data is entirely hosted on SharePoint online in your Office 365 tenant, we keep none of it. Comprehensive in its tools for internal users, SteadyPoint Helpdesk app can also be utilized as a ticketing system by external users through Office 365 services. By using the Helpdesk portal from Office 365, or by submitting tickets through email which are then collected. From any device through our mobile responsive solution, which is optimized for better teamwork. Allowing you to close the feedback loop and better understand where weakness exists. -
34
atSpoke
atSpoke
atSpoke is your ticket to a better, faster service desk. Turn messy Slack IT support channels into a convenient service desk. Auto-resolve 40% of all tickets immediately with AI. Automatically triage, classify and assign service tickets with AI. Trigger actions across tools within tickets with integrations. atSpoke is a modern workplace service desk that eliminates traditional IT ticketing complexity for better, faster internal support. Powerful ticketing designed for usability, built for speed, used by every team. Machine learning that automates both knowledge and service requests. Conversational ticketing built to work with Slack, Teams, email, web and SMS. Integrations across your tech stack to get more done from within tickets. Purpose built to work with Slack for the best chat experience. No onboarding needed—every employee can use atSpoke in seconds. Increased efficiency with AI that automates repetitive agent tasks.Starting Price: $4 per user per month -
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Softeligent
Softeligent
Softeligent will help you better manage telecom expenses, including telephone, Internet, data lines, and wireless services. Use Softeligent to optimize services, so you can lower the costs associated with wireless devices and service contracts. Plus, keep track of your inventory. Use Softeligent to determine how IT-related expenses should be allocated to the various departments within your enterprise. Through Softeligent, you can keep track of your IT assets, so you can better manage what you own.Starting Price: $250 per month -
36
Focus Desk
Focus Telecom
Focus Desk by Focus Telecom is modern, cloud-based issue ticketing and service desk software solution. Feature-rich and scalable, Focus Desk enables users to effectively manage customer issues through a range of communication channels, such as web forms, chat, email, SMS, and phone. By using Focus Desk Ticketing System, orders, inquiries, complaints, returns, and other issues are automatically registered and resolved in a timely and streamlined way. Key features include automatic inquiry registration, ticketing system, processing deadlines, inquiry list, inquiry grouping, inquiry allocation, productivity monitoring, and so much more.Starting Price: $19.00/month/user -
37
Deepser
Deepser
Help Desk for Managed Service Providers. Customer Service and Device Management. Managed Service Providers (MSPs) are faced with monitoring and servicing increasingly large and complex IT infrastructures. Clearly, automating these processes, as much as possible, helps to minimize any downtime of the customer’s infrastructure and reduce inconvenience. Just providing a Help Desk portal to customers is no longer sufficient to be competitive in the market; a complete tool is needed to manage the different aspects of a Service Provider’s business. Thanks to our IT Asset Management, you get a complete and unified view of the devices managed at your customers’ location; their infrastructure, such as IP addresses, subnets, network devices, of installed software and operating systems. The Service Desk tool allows you to manage contracts and deadlines, as well as respect SLAs. You can also involve salespeople to inform them of the client status. -
38
Text
Text Inc.
Text is an AI customer service platform - AI agent, live chat, and help desk in one place. Provide support, capture leads, and convert tickets into sales. Text surfaces buying signals in ordinary chats. Your team can monetize them before the moment passes. • AI agent: resolves routine tasks, so your team handles only the chats that need a human • Live chat: triggers proactive chats based on visitor behavior, so browsers buy before they leave • Help desk: routes chats to right agents with full context, so nothing gets lost • Copilot: surfaces reply suggestions and customer history on demand, so every response is accurate and fast • Lead capture: qualifies visitors and collects details after hours, so follow-ups start with context • Workflows: connects Text to other tools, so routing, tagging, and follow-ups run automatically Service that resolves faster, captures more, and turns tickets into sales. Trusted by 35,000+ companies. Free for 14 days.Starting Price: $25 per month -
39
Aegis Help Desk
Abacus Systems
Aegis Help Desk is a fully integrated Help Desk, Client and Asset Management system to power your call center. It will help you provide the type of service your customers expect. It is very easy to use, intuitive, affordable and packed with features Help Desk users have come to rely on. It is designed for organizations that do not require the full ITIL based service management system. Aegis Help Desk simplifies the process of providing a high level of service to your customers. Whether you are servicing external customers or internal users, Aegis Help Desk enables you to share information across your company. It's the ultimate competitive advantage, because what you know about your clients and how you respond to their needs, directly affects your bottom line. It is a painless approach to providing a high level of support and service to your clients. In the past, many IT organizations were internally focused and concentrated on technical issues.Starting Price: $559.00/one-time/user -
40
Risotto
Risotto
Risotto is an AI-powered IT help desk platform designed to automate and streamline IT service management directly within Slack. It enables businesses to reduce IT workload, improve service efficiency, and maintain compliance in one seamless Slack-native solution. Risotto integrates with existing tools like Slack, Jira, and Okta to eliminate slow, manual IT and HR support requests. It monitors incoming software access requests and automatically resolves tickets. For those it can't resolve, it expedites to a team member with helpful details. Risotto can also help a user solve issues it has learned from threads previously encountered, walking them through step-by-step. IT and HR teams can then focus on higher-value work. Risotto provides a better, faster, and more secure support experience to everyone in companies of all sizes. -
41
Quest Content Matrix
Quest Software
Conquer your next SharePoint or Microsoft 365 migration. Migrating your SharePoint environment is complicated and time-consuming. But what if you could migrate from legacy SharePoint environments to newer SharePoint versions or Office 365 with less risk and more automation? Content Matrix makes it possible, offering the scalability to suit your evolving needs and project timelines. Migrate directly into SharePoint or SharePoint Online with less risk, fewer scripts and more automation. Content Matrix migrates all of your content from older SharePoint versions into a new environment without incremental upgrades. Move metadata, customizations, workflows, permissions, information architecture, Nintex forms and workflows, and Record Center sites quickly without impacting users. Scale your high-speed SharePoint migration by automatically distributing workloads across any number of machines, running multiple migrations simultaneously. -
42
EasyDesk
EasyDesk AS
EasyDesk is a modern ticketing and customer support solution designed to help teams respond to customer requests faster and more efficiently. It centralizes customer messages from email, chat, and social channels into a single dashboard for easy management. EasyDesk offers advanced ticket organization using filters, tags, and automation to streamline workflows and assignments. Built-in SLA tracking helps teams prioritize urgent issues and maintain service quality. Canned responses and knowledge base articles reduce repetitive work and speed up resolution times. The platform is quick to set up, easy to use, and supported by 24/7 customer assistance on all plans. Overall, EasyDesk enables businesses to scale their support operations while improving customer satisfaction.Starting Price: $29/month -
43
Gaspar AI
Gaspar AI
Gaspar AI is your intelligent AI partner for optimal service desk operations and experiences. It uses Generative AI to instantly auto-resolve 40% of recurrent employee requests on Slack, Microsoft Teams & Jira Service Management - so no need to switch platforms and workflows to build and automate repetitive processes, such as employee onboarding. Through an easy-to-use portal, admins get complete authority over their Gaspar AI deployment. Gaspar AI's analytics dashboard offers a comprehensive overview of insights and real-time monitoring of key KPIs so that IT leaders get an exceptional outlook on their support process performance. And thanks to the proactive insights feature IT teams can improve knowledge sharing and management while creating the ultimate knowledge base.Starting Price: $4 per user per month -
44
SolarWinds Service Desk
SolarWinds
SolarWinds Service Desk, formerly Samanage, offers an enterprise level service-desk and IT asset-management solution for IT, HR, or Facilities professionals that need a clear and intuitive system to help manage requests. Also, the fully customizable platform allows users to collaborate on challenging tasks and share ideas with the use of the in-app 'whiteboard'. Business can use SolarWinds Service Desk to Manage Hardware and Software, Organize and Manage Licenses and Contracts, Detect Risks, Keep up-to-date with License Compliance, and much more. Simply said, SolarWinds Service Desk is the solution that understands what it takes to manage the services in your organization successfully. Deliver world class service to your employees and minimize the impact incidents have on your business operations. Keep track of every asset to ensure employees are equipped with the tools they need to get their work done.Starting Price: $19.00 per user per month -
45
WonderDesk
Web Wonderland
WonderDesk is a fully automated web based help desk software solution. It's a Perl CGI script that easily installs on your web server. It enhances the communication between your company and your customers. It keeps your company organized and efficient. No software is needed for your customers or technicians. It's 100% web browser based. Replace your support email link with the WonderDesk, and say goodbye to that messy email inbox and support requests that fall through the cracks. The WonderDesk help desk software solution keeps your customers happy for many reasons. Throughout the duration of each support request, they are notified via email each step of the way. At any time, they can log back in and check the status or update their support request. They can also work one on one with the technician that is assigned to the support request.Starting Price: $499.00 -
46
ExDesk
ExDesk.com
ExDesk is a complete help desk software solution for small and medium size businesses. It's a remotely hosted ASP service, web based, and accessed from any browser for ease of use and affordability. You get a fully configurable system that matches your workflow needs precisely and combines power and simplicity with rapid deployment. If you need to track and route issues to support staff and provide feedback to users ExDesk can be configured to do it the way you want. Our software solution provides powerful management, reporting and workflow coordination allowing you to use our 35 different on-line reports or download your data whenever you like for your own advanced reporting. With no need to install software, ExDesk can be working immediately to support your unique needs. ExDesk requires minimal training and provides on-line application help and documentation. See our product and features pages to learn more then view our demo and pricing information. -
47
Colligo Enterprise Suite for Microsoft 365
Colligo Networks
Help people capture emails and content, find content more efficiently, work more productively, automate workflows, improve team collaboration among team members, all while protecting your data in your SharePoint. Streamline your business processes, SharePoint workflow, and meet your business needs with our SharePoint solutions. Colligo’s Microsoft 365 SharePoint solutions were skillfully developed by our SharePoint experts to help organizations become more effective. At Colligo, we use SharePoint web parts and custom solutions to not only help businesses improve SharePoint user experience and Microsoft 365 app functionality, but they also help to protect your data in your SharePoint intranet. Our email management, document management, and content management tools help organizations to simplify knowledge and records management and compliance and get the most from their SharePoint investment. -
48
Desk.Help
ReVerve Marketing
Ready-to-use Help Desk software! Empower your customers with instant support and minimal setup. Create a help desk & knowledge base in minutes. We've streamlined the process, cutting out the complexities often found in traditional help desk setups. You’ll find our platform intuitive and straightforward, without any need for specialized knowledge. Built with user experience in mind, our help desk solution makes it easy to manage content, keep it updated, and ensure your customers have access to the information they need. Whether you’re looking to organize FAQs, share essential documentation, define key terms with a glossary, or guide users with videos, our system brings everything together in one place.Starting Price: Free -
49
ControlUp
ControlUp
Deliver a seamless work from anywhere experience that reduces help desk queues, reins in costs, and keeps distributed teams productive and happy. Employees demand a friction-free, consumer-like experience that lets them work where, when, and how they want. But remote work doesn’t always work. Apps break, endpoint devices freeze, video calls lab, Wi-Fi quits, and people get frustrated. IT teams need modern solutions to optimize remote work environments, prevent user downtime, and resolve issues faster. ControlUp’s DEX management platform provides end-to-end visibility across any desktop and application make it easier to fix and prevent technology issues -
50
VirtoSoftware
VirtoSoftware
Show all your events from multiple data sources including Exchange Calendar (Outlook), Google Calendar, SalesForce Calendar, Sharepoint List, SQL Tables or XML and have different views for your easy navigation and reference in single space. Manage multiple Office 365 Calendars in SharePoint Online and MS Teams. Virto Calendar Overlay App provides quick access to all your calendars in one centralized location. Boost the productivity of your marketing department with help of two Virto apps. Manage your SharePoint tasks with a feature-rich and highly customizable SharePoint project management solution, designed for displaying and managing SharePoint tasks in Gantt view. Office 365 Gantt Chart App manages SharePoint list items in a Gantt chart view to see a graphical representation of how a team's tasks relate over time. SharePoint Bulk File Upload Web Part is an easy and simple tool to upload multiple files or documents to a SharePoint document library.Starting Price: $299 one-time payment
