Audience
Customer service teams
About Scopedesk
Scopedesk is help desk software built for teams as well as customers. Facilitates shared or individual help desk workspaces with access permissions for diverse teams and departments and share information throughout organization. Depending on organization’s requirements, close the entire site to guest visitors, or allow visitors to access selected resources without having them sign in. Email-to-ticket conversion utility converts customer email messages from the multiple mailboxes into the ticket database, while keeps users up-to-date with timely email notifications and alerts. There is no need to install anything. No more complicated team training. Scopedesk is faster and easier to implement and learn than any other traditional online help desk software. Quick and reliable access while away from the office. Enables access to help desk data from today’s most popular smart phones and mobile devices.
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Pricing
Starting Price:
$79 per month
Free Version:
Free Version available.
Free Trial:
Free Trial available.
Integrations
No integrations listed.
Company Information
Scopedesk
Founded: 2013
United Kingdom
www.scopedesk.com
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Training
Not Offered
Support
Phone Support
24/7 Live Support
Online
Scopedesk Frequently Asked Questions
Scopedesk Product Features
Customer Service
Alerts / Escalation
Supported
Knowledge Base
Supported
Live Chat
Supported
Self Service Portal
Supported
Appointment Management
Not Supported
Call Center Management
Not Supported
Email Management
Not Supported
Performance Metrics
Not Supported
Queue Management
Not Supported
Social Media Integration
Not Supported
Surveys & Feedback
Not Supported
Virtual Assistant
Not Supported
Workflow Management
Not Supported
Help Desk
Alerts / Escalation
Supported
Customizable Branding
Supported
Document Storage
Supported
Email Integration
Supported
IT Asset Management
Supported
Interaction Tracking
Supported
Knowledge Base
Supported
Multi-Channel Communication
Supported
Network Monitoring
Supported
Real-time Chat
Supported
Service Level Agreement (SLA) Management
Supported
Ticket Management
Supported
Automated Routing
Not Supported
Community Forums
Not Supported
Incident Management
Not Supported
Known Issue Management
Not Supported
Live Chat
Not Supported
Multiple Brands / Products
Not Supported
Self Service Portal
Not Supported
