Audience

Startups, SaaS companies, ecommerce businesses, agencies, SMEs and in-house customer support teams that need professional ticketing without per-agent pricing.

About Maxdesk

Maxdesk is a modern help desk and ticketing platform for customer support teams, built so support software does not get more expensive as the team grows. Instead of per-agent seats, Maxdesk prices per workspace, and the free plan includes unlimited agents and unlimited tickets. It provides email-to-ticket, a shared support inbox, ticket priorities and statuses, SLA policies and business hours, no-code automations and routing, canned responses and templates, a knowledge base, roles, groups and granular permissions, live dashboards, reporting and full audit trails. Pro adds custom branding, advanced reporting and longer data retention. Elite adds an AI support layer: AI agents for triage and resolution, an AI Copilot, contextual replies, ticket summaries, live translation, sentiment and urgency detection, and AI usage analytics. Built for startups, SaaS companies, ecommerce businesses, agencies and SMEs. Start free, no credit card required.

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Pricing

Starting Price:
Free
Free Version:
Free Version available.

Integrations

No integrations listed.

Ratings/Reviews

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

MXG Infotech Pvt Ltd
www.maxdesk.ai

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Product Details

Platforms Supported
Cloud
Support
Online

Maxdesk Frequently Asked Questions

Q: What kinds of users and organization types does Maxdesk work with?
Q: What languages does Maxdesk support in their product?
Q: What kind of support options does Maxdesk offer?
Q: How much does Maxdesk cost?

Maxdesk Product Features

Help Desk

Live Chat
Community Forums
Self Service Portal
Automated Routing
Multiple Brands / Products
Knowledge Base
Incident Management
Ticket Management
Alerts / Escalation
Known Issue Management
Interaction Tracking
Document Storage
Multi-Channel Communication
Service Level Agreement (SLA) Management
Network Monitoring
Customizable Branding
IT Asset Management
Real-time Chat
Email Integration