Audience
MSPs and IT providers, internal IT and helpdesk teams, and small businesses.
About Optanik Support
Optanik Support is a cloud help desk for IT providers and internal teams. It brings email requests, a no-account customer portal, Optanik Need Help requests, and tickets created by fleet automations and notifications into one queue. Staff can assign tickets to teams or round-robin, organize them with categories and email templates, and review reports. One Optanik email and password work for Support, Keyring, and OptaMeet. Requesters can link an endpoint by entering its serial number on a first ticket. From a ticket, staff can isolate an assigned device on the Optanik Network or create or reschedule an OptaMeet meeting. OptAi can transcribe meetings scheduled from tickets and add summaries as internal notes. The service includes a REST API, MCP, and webhooks. Requesters are free; technician seats cost $10 per technician per month. Inbound email-to-ticket requires a paid Optanik endpoint or a $10/month owner seat; the owner's seat is free with at least one paid endpoint.
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Pricing
Starting Price:
$10/technician/month
Pricing Details:
$10 per technician per month, billed monthly. Requesters can submit tickets for free. Inbound email-to-ticket requires either a paid Optanik endpoint or a $10/month owner seat. The owner seat is free with at least one paid Optanik endpoint.
Free Version:
Free Version available.
Company Information
Optanik
Founded: 2026
United States
optaniksupport.com
Videos and Screen Captures
Optanik dialog for creating a workspace, including a workspace name field and option to copy an existing setup.
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Product Details
Platforms Supported
Cloud
Training
Documentation
Videos
Optanik Support Frequently Asked Questions
Q: What kinds of users and organization types does Optanik Support work with?
Optanik Support works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Optanik Support support in their product?
Optanik Support supports these languages: English.
Q: What other applications or services does Optanik Support integrate with?
Optanik Support integrates with: Model Context Protocol (MCP).
Q: Does Optanik Support have an API?
Yes, Optanik Support has an API.
Q: What type of training does Optanik Support provide?
Optanik Support provides training in the form of documentation and videos.
Q: How much does Optanik Support cost?
Pricing for Optanik Support starts at $10/technician/month.
