Audience
Small to large businesses worldwide
About Cayzu
If you need an easy and affordable help desk solution, look no further than Cayzu. Cayzu is for small or mid-size businesses looking for a simple, intuitive, and beautiful solution for providing and getting instant customer support. The platform offers a wealth of features that include integrated communications (email, social, voice, and chat), automated rules and workflows, mobile apps, branded self-service and knowledge base portal, app integrations, reporting and analytics, and more.
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Pricing
Starting Price:
$4.00/month/user
Pricing Details:
Basic: starts at $4 per agent per month
Team: starts at $9 per agent per month
Pro: starts at $19 per agent per month
Enterprise: starts at $29 per agent per month
Enterprise Plus: starts at $39 per agent per month
Team: starts at $9 per agent per month
Pro: starts at $19 per agent per month
Enterprise: starts at $29 per agent per month
Enterprise Plus: starts at $39 per agent per month
Free Version:
Free Version available.
Free Trial:
Free Trial available.
Integrations
Company Information
Cayzu
Founded: 2013
Canada
www.cayzu.com
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Product Details
Platforms Supported
Cloud
iPhone
iPad
Android
Training
Documentation
Live Online
Webinars
Support
Phone Support
Online
Cayzu Frequently Asked Questions
Cayzu Product Features
Customer Service
Alerts / Escalation
Supported
Email Management
Supported
Knowledge Base
Supported
Live Chat
Supported
Performance Metrics
Supported
Queue Management
Supported
Self Service Portal
Supported
Social Media Integration
Supported
Surveys & Feedback
Supported
Workflow Management
Supported
Appointment Management
Not Supported
Call Center Management
Not Supported
Virtual Assistant
Not Supported
Help Desk
Alerts / Escalation
Supported
Automated Routing
Supported
Customizable Branding
Supported
Document Storage
Supported
Email Integration
Supported
IT Asset Management
Supported
Incident Management
Supported
Interaction Tracking
Supported
Knowledge Base
Supported
Known Issue Management
Supported
Live Chat
Supported
Multi-Channel Communication
Supported
Multiple Brands / Products
Supported
Network Monitoring
Supported
Real-time Chat
Supported
Self Service Portal
Supported
Service Level Agreement (SLA) Management
Supported
Ticket Management
Supported
Community Forums
Not Supported
Issue Tracking
Dashboard
Supported
Escalation Management
Supported
Issue Auditing
Supported
Issue Scheduling
Supported
Knowledge Base
Supported
Recurring Issues
Supported
Scheduling
Supported
Task Management
Supported
Assignment Management
Not Supported
Project Management
Not Supported
Service Desk
Incident Management
Supported
Remote Control
Supported
CMDB
Not Supported
Change Management
Not Supported
IT Asset Management
Not Supported
Knowledge Base
Not Supported
Mobile Access
Not Supported
Procurement Management
Not Supported
SLA Management
Not Supported
Self Service Portal
Not Supported
