Audience

Organizations of all sizes looking for customer service solutions

About Giva

Giva builds happy customer relationships while helping to grow loyalty and revenue. We enable any organization to be more reliable, flexible, and scalable. Our reports and dashboards help you take action to increase customer retention and satisfaction. With Giva, customer interactions turn into lasting relationships while lowering costs and increasing productivity. We offer all our modules with full functionality in a simple product bundle that's perfect for 3 to 25 agents.

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Pricing

Starting Price:
$29 per month
Pricing Details:
Team: $29 per month
Business: $39 per month
Professional: $69 per month
Free Trial:
Free Trial available.

Integrations

No integrations listed.

Ratings/Reviews - 1 User Review

Overall 5.0 / 5
ease 5.0 / 5
features 4.0 / 5
design 5.0 / 5
support 5.0 / 5
More Reviews Write a Review

Company Information

Giva
Founded: 1999
United States
www.givainc.com

Videos and Screen Captures

Play Video Creating a new case in Giva Root Cause Trends Report-Understand root causes to make systemic changes to reduce call volume and increase customer satisfaction Nature of Requests Trends Report-Mouse over anywhere on charts to obtain details on areas of concern. Drill down to the ticket level. Time to Open & Close Tickets Report-Measure elasped time to open and time to close tickets to measure agent productivity and performance Dashboard for realtime Metrics and Key Performace Indicators
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Product Details

Platforms Supported
Cloud
iPhone
iPad
Android
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
24/7 Live Support
Online

Giva Frequently Asked Questions

Q: What kinds of users and organization types does Giva work with?
Q: What languages does Giva support in their product?
Q: What kind of support options does Giva offer?
Q: Does Giva have a mobile app?
Q: What type of training does Giva provide?
Q: Does Giva offer a free trial?
Q: How much does Giva cost?

Giva Product Features

Change Management

Audit Trail Not Supported
Approval Workflow Not Supported
Training Management Not Supported
Compliance Management Not Supported
Task Management Not Supported
Prioritization Not Supported
Change Calendar Not Supported
Release Management Not Supported
Change Planning Not Supported
Tracking & Reporting Not Supported
Automated Notifications Not Supported

Customer Service

Alerts / Escalation Supported
Knowledge Base Supported
Live Chat Supported
Performance Metrics Supported
Queue Management Supported
Self Service Portal Supported
Surveys & Feedback Supported
Workflow Management Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Not Supported
Social Media Integration Not Supported
Virtual Assistant Not Supported

Help Desk

Alerts / Escalation Supported
Automated Routing Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Supported
IT Asset Management Supported
Incident Management Supported
Interaction Tracking Supported
Knowledge Base Supported
Known Issue Management Supported
Live Chat Supported
Multi-Channel Communication Supported
Multiple Brands / Products Supported
Network Monitoring Supported
Real-time Chat Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported
Community Forums Not Supported

Knowledge Management

Self Service Portal Not Supported
Collaboration Not Supported
Discussion Boards Not Supported
Cataloging / Categorization Not Supported
Full Text Search Not Supported
Content Management Not Supported
Knowledge Base Management Not Supported
Decision Tree Not Supported
Artificial Intelligence (AI) Not Supported

Service Desk

Change Management Not Supported
Self Service Portal Not Supported
Procurement Management Not Supported
Remote Control Not Supported
Mobile Access Not Supported
Incident Management Not Supported
SLA Management Not Supported
IT Asset Management Not Supported
Knowledge Base Not Supported
CMDB Not Supported

Giva Verified User Reviews

Write a Review
  • Joe G.
    Customer Service Manager
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: User, Administrator, Deployment
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Excellent cloud customer service solution & it’s HIPAA compliant!"

    Posted 2019-04-04

    Pros: It’s great customer service software in the cloud. Easy to customize, set-up/administration is logical and simple, don’t have to be tech savvy to use the reports and dashboard. There are many excellent triggers and workflows available in Giva to automate tasks. We need to be HIPAA compliant and Giva has all the legal and security compliance reports. Giva allows us to be very well organized and has the impact of 1+1 =3 on our team. It also helps our clients become more organized and efficient as well. We have eliminated using an encrypted email service which is very time consuming.

    Cons: Hard to think of any now. We all like the product a lot!

    Overall: Affordable, easy to use, tech support is excellent, Giva keeps on adding new features all the time with new releases each month. We have increased productivity by say about 70%. Now issues remain open less time and as a result our client satisfaction has increased by at least 50%. Giva has all the features and more to compete with Zendesk and Freshdesk , but it has a much more affordable price!

    Read More...
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