Audience
IT, HR, and service teams seeking a solution to automate ticketing, enable self-service, manage cross-department workflows
About monday service
monday service is an AI‑first enterprise service management platform that centralizes and automates all aspects of service operations across IT, HR, facilities, and business teams. It features a built-in AI agent that instantly resolves requests by leveraging ticket history and knowledge bases, while smart tools like auto‑categorization, intelligent routing, and AI‑driven response suggestions streamline ticket handling. Teams can manage tickets from multiple sources within a unified board, escalate incidents, and collaborate across departments through customizable workflows. Self‑service is enhanced with a customer portal hosting request forms, knowledge articles, and categorized resources accessible via a unique external URL. Dashboards and real‑time reports offer comprehensive insights into ticket trends, performance metrics, and service bottlenecks, helping teams proactively address operational issues.
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Atera
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Pricing
Starting Price:
$27 per month
Free Trial:
Free Trial available.
Integrations
Company Information
monday.com
Founded: 2012
Israel
monday.com/w/service
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
Phone Support
24/7 Live Support
Online
monday service Frequently Asked Questions
Q: What kinds of users and organization types does monday service work with?
monday service works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does monday service support in their product?
monday service supports these languages: English.
Q: What kind of support options does monday service offer?
monday service offers support via phone support, 24/7 live support, and online.
Q: What other applications or services does monday service integrate with?
monday service integrates with: AccessOwl, Google Drive, Microsoft Excel, Gmail, Microsoft Outlook, Microsoft Teams, monday dev, MyExecs.ai, ORION, Made For Law, Slack, Visual Studio Code, and Zoom.
Q: What type of training does monday service provide?
monday service provides training in the form of documentation, live online, webinars, in person, and videos.
Q: Does monday service offer a free trial?
Yes, monday service offers a free trial.
Q: How much does monday service cost?
Pricing for monday service starts at $27 per month.
