Audience

Freelancers, consultants, small development teams, and agencies that support multiple clients.

About Ravine Desk

Ravine Desk is help desk software built for freelancers, consultants, and small development teams who support multiple clients. Each workspace gets its own branded subdomain and client portal, where clients sign in with a magic link instead of a password. Tickets come in through the portal or by email, and client email replies thread into the matching ticket automatically. Billable hours are logged on every comment and roll up into per-client reports. An AI assistant is included on every plan, with a daily briefing and ticket analysis; Team and Pro plans add automatic triage and client-facing status summaries. Pricing is flat and based on technician count, with no per-ticket or per-client fees. Plans start at $12/month, and every plan comes with a 14-day free trial with no credit card required. An early-access Agent Seats add-on lets AI agents such as Claude Code work tickets through a REST API under their own technician identity.

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Pricing

Starting Price:
$12/month
Pricing Details:
Flat monthly plans, no per-seat pricing. Solo $12/mo (1 technician, up to 100 clients). Duo $29/mo (3 technicians, 250 clients). Team $59/mo (10 technicians, 750 clients, adds AI auto-triage and client status summaries). Pro $99/mo (20 technicians, unlimited clients). These are founding rates; regular prices are $15 / $39 / $89 / $179. AI assistant (daily briefing, ticket analysis) included on every plan. 14-day free trial, no credit card required. Optional AI Boost packs from $12/mo. Agent Seats (AI agents working tickets via REST API) available as an early-access add-on.
Free Trial:
Free Trial available.

Integrations

API:
Yes, Ravine Desk offers API access
See Integrations

Ratings/Reviews - 2 User Reviews

Overall 4.5 / 5
ease 4.5 / 5
features 4.5 / 5
design 3.5 / 5
support 5.0 / 5
More Reviews Write a Review

Company Information

Ravine Software
Founded: 2012
United States
ravinedesk.com

Videos and Screen Captures

Admin dashboard: stat tiles, recent activity and client cards at a glance.

Admin dashboard: stat tiles, recent activity and client cards at a glance.

Admin dashboard: stat tiles, recent activity and client cards at a glance. Ticket queue with view and sort filters, status, priority and client badges. Ticket detail: status, priority and client/internal visibility controls, a conversation thread, and billable hours logged on each comment. Client portal: each client sees only their own tickets and hours. Magic-link sign-in, no account setup. Hours report: billable time rolled up by client and ticket, filterable by date range.
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Product Details

Platforms Supported
Cloud
Training
Documentation
Support
Online

Ravine Desk Frequently Asked Questions

Q: What kinds of users and organization types does Ravine Desk work with?
Q: What languages does Ravine Desk support in their product?
Q: What kind of support options does Ravine Desk offer?
Q: What other applications or services does Ravine Desk integrate with?
Q: Does Ravine Desk have an API?
Q: What type of training does Ravine Desk provide?
Q: Does Ravine Desk offer a free trial?
Q: How much does Ravine Desk cost?
Q: What pricing for support is available for Ravine Desk?
Q: What pricing for training is available for Ravine Desk?

Ravine Desk Product Features

Help Desk

Ticketing with a branded client portal, email-to-ticket, billable hours on every comment, and an AI assistant on every plan. Sized and priced for freelancers and small dev shops, with flat monthly plans from $12 and a 14-day free trial.

Customizable Branding Supported
Email Integration Supported
Interaction Tracking Supported
Multi-Channel Communication Supported
Self Service Portal Supported
Ticket Management Supported
Alerts / Escalation Not Supported
Automated Routing Not Supported
Community Forums Not Supported
Document Storage Not Supported
IT Asset Management Not Supported
Incident Management Not Supported
Knowledge Base Not Supported
Known Issue Management Not Supported
Live Chat Not Supported
Multiple Brands / Products Not Supported
Network Monitoring Not Supported
Real-time Chat Not Supported
Service Level Agreement (SLA) Management Not Supported

Ravine Desk Verified User Reviews

Write a Review
  • Jesicah K.
    Customer Support Executive
    Used the software for: Less than 6 months
    Frequency of Use: Weekly
    User Role: User
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    " lightweight for our small team"

    Posted 2026-10-02

    Pros: We were looking for a simple helpdesk and this one is pretty lightweight, no extra bloat like Freshdesk. Setup was done in like 15 minutes only, I created like 10-13 clients easily and few tickets, process was pretty simple. I like that support is directly from founder not bot, reply came quick which is helpful when you are stuck. Tried on chrome and safari both, mostly worked fine for us.

    Cons: I did found one issue where login page keeps loading sometimes, keeps loading bug. Reporting is still pretty basic and there is no slack integration yet, would be nice to have that. Design could be more modern but its okay.

    Overall: We handle like 30-40 tickets daily and its perfect for small business helpdesk, not for big enterprise maybe. For daily work its simple and easy to manage inbox with team. No complicated stuff just tickets and replies which I liked. Overall happy with it so far, giving 4 stars for now would be 5 if reporting improves a bit.

    Read More...
  • Carl R.
    Owner
    Used the software for: Less than 6 months
    Frequency of Use: Daily
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Switched from Zendesk - much better pricing for small team"

    Posted 2026-09-23

    Pros: We were using Zendesk before and the per-agent pricing was getting too expensive as we added our 3rd and 4th agent. Ravine Desk has flat pricing $12 to $99, no surprise per seat cost. Setup was done in like 15 minutes, very simple compared to Zendesk. Support is directly from the founder which is actually helpful.

    Cons: Reporting is still pretty basic and there is no Slack or Drive integration yet. For our daily work it's okay but would be nice to have those soon.

    Overall: We are a small team of 4 handling 40-50 tickets daily. Ravine Desk is perfect for small business helpdesk, not for big enterprise. The 14 day trial without credit card made it easy to test before buying. Overall happy with it.

    Read More...
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