Audience

Businesses and organizations searching for a solution to manage and improve their processes and operations

About ReadyDesk

ReadyDesk is a completely web based help desk software solution that has powerful features to meet the demands of businesses of any size. With ReadyDesk you can offer your customers several options to help them get their issues resolved quickly. They can open tickets from the customer portal, browse the support articles in the knowledge base for self service, create tickets automatically by sending you an email and even chat with you live online. Tickets can be created by customers and technicians from the web interface and from incoming emails. Supports file attachments and tracks all actions in the ticket history. Technicians can work on multiple tickets at the same time using the tabs at the bottom of their interface. Create multiple customer portals to support an unlimited number of departments or companies. Each portal can have its own logos and settings. Customers can view existing tickets and open new ones, view invoices, assets, downloads and more and open live chat sessions.

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Pricing

Starting Price:
$9.00/month/user

Integrations

No integrations listed.

Ratings/Reviews

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

ReadyDesk
United States
www.readydesk.com

Videos and Screen Captures

ReadyDesk Screenshot 1
ReadyDesk Screenshot 1
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Product Details

Platforms Supported
Cloud
Windows
Training
Documentation
Live Online
Support
Online
Phone Support

ReadyDesk Frequently Asked Questions

Q: What kinds of users and organization types does ReadyDesk work with?
Q: What languages does ReadyDesk support in their product?
Q: What kind of support options does ReadyDesk offer?
Q: What type of training does ReadyDesk provide?
Q: How much does ReadyDesk cost?

ReadyDesk Product Features

Help Desk

Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Community Forums