Audience
Every company that needs to respond to customer calls, such as technology, industrial, technicians, consultants, etc.
About Sabio Virtual
Fully Cloud System for Help Desk Management and Knowledge Base. Provides various charts and reports divided by tickets, customers, technicians, etc. It also has api for integration with other systems, in addition to self-service portal, multiple word search, chat, fast closing of services and much more.
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Pricing
Starting Price:
R$50/month
Pricing Details:
Price per technician
Free Version:
Free Version available.
Free Trial:
Free Trial available.
Integrations
API:
Yes, Sabio Virtual offers API access
No integrations listed.
Company Information
Audisys Informatica
Founded: 1995
Brazil
www.sabiovirtual.com.br
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Product Details
Platforms Supported
Cloud
iPhone
Android
Training
Documentation
Support
Phone Support
Online
Sabio Virtual Frequently Asked Questions
Sabio Virtual Product Features
Help Desk
Alerts / Escalation
Supported
Document Storage
Supported
Email Integration
Supported
Incident Management
Supported
Interaction Tracking
Supported
Knowledge Base
Supported
Live Chat
Supported
Multi-Channel Communication
Supported
Real-time Chat
Supported
Self Service Portal
Supported
Ticket Management
Supported
Automated Routing
Not Supported
Community Forums
Not Supported
Customizable Branding
Not Supported
IT Asset Management
Not Supported
Known Issue Management
Not Supported
Multiple Brands / Products
Not Supported
Network Monitoring
Not Supported
Service Level Agreement (SLA) Management
Not Supported
Knowledge Management
Cataloging / Categorization
Supported
Collaboration
Supported
Content Management
Supported
Discussion Boards
Supported
Full Text Search
Supported
Knowledge Base Management
Supported
Self Service Portal
Supported
Artificial Intelligence (AI)
Not Supported
Decision Tree
Not Supported
