Audience
Shopify merchants and ecommerce support teams
About Reponse
Reponse is the customer experience suite for Shopify stores, installed inside the Shopify admin. One plan at $0 a month, with unlimited seats: a shared inbox with unlimited human live chat, tickets with assignment, SLAs and canned replies, product review collection and moderation, contacts and segments shown on the Shopify customer page, loyalty points and referrals, and analytics. The AI agents work from the first day: they read the store automatically (policies, shipping, catalogue), answer shoppers and guide them to checkout, triage tickets and draft replies for the team, moderate reviews and flag customers at risk of churning. They are free during a 14-day trial, up to 500 AI tasks; then each AI task costs $0.05, billed through Shopify within the monthly budget the merchant sets. Reponse works in English and French and installs from the Shopify App Store.
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Pricing
Starting Price:
$0/month
Pricing Details:
One plan at $0/month: shared inbox, unlimited human live chat, tickets, reviews, loyalty and referrals, unlimited seats, and every AI agent. The AI agents are free during a 14-day trial, up to 500 AI tasks; then each AI task costs $0.05, within the monthly budget you set. Your team's own work is never billed. Billed through Shopify.
Free Version:
Free Version available.
Free Trial:
Free Trial available.
Integrations
Company Information
Reponse
France
reponse.ai
Videos and Screen Captures
The most complete Customer Experience Suite for Shopify
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Product Details
Platforms Supported
Cloud
Training
Documentation
Support
Online
Reponse Frequently Asked Questions
Reponse Product Features
Customer Experience
Analytics
Supported
Customer Segmentation
Supported
Action Management
Not Supported
Dashboard
Not Supported
Feedback Management
Not Supported
Knowledge Management
Not Supported
Multi-Channel Collection
Not Supported
Sentiment Analysis
Not Supported
Survey Management
Not Supported
Text Analysis
Not Supported
Trend Analysis
Not Supported
Help Desk
Automated Routing
Supported
Live Chat
Supported
Ticket Management
Supported
Alerts / Escalation
Not Supported
Community Forums
Not Supported
Customizable Branding
Not Supported
Document Storage
Not Supported
Email Integration
Not Supported
IT Asset Management
Not Supported
Incident Management
Not Supported
Interaction Tracking
Not Supported
Knowledge Base
Not Supported
Known Issue Management
Not Supported
Multi-Channel Communication
Not Supported
Multiple Brands / Products
Not Supported
Network Monitoring
Not Supported
Real-time Chat
Not Supported
Self Service Portal
Not Supported
Service Level Agreement (SLA) Management
Not Supported
