Audience
Shopify merchants and ecommerce support teams
About Reponse
Reponse is the customer experience suite for Shopify stores, installed inside the Shopify admin. Unlimited seats on every plan: a shared inbox with unlimited human live chat, tickets with assignment, SLAs and canned replies, order tracking and returns handled in the chat, each customer's tickets and points on the Shopify customer page, loyalty points and referrals, and a help center. The AI agents work from the first day: they read the store automatically (policies, shipping, catalogue), answer shoppers and guide them to checkout, find orders and start returns, triage tickets and draft replies for the team. Three plans with every AI agent: $39 a month for 1,000 AI actions, $99 for 3,000 and $249 for 10,000, then $0.05 per extra action, billed through Shopify within the monthly budget the merchant sets. Each plan starts with a free 14-day trial. Reponse works in English and French and installs from the Shopify App Store.
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Pricing
Starting Price:
$39/month
Pricing Details:
Three plans with every AI agent: $39/month for 1,000 AI actions, $99 for 3,000, $249 for 10,000. $0.05 per extra AI action, within your budget. Free 14-day trial. Unlimited seats: the shared inbox, human live chat, tickets, loyalty and referrals are included in every plan.
Free Trial:
Free Trial available.
Integrations
Company Information
Reponse
France
reponse.ai
Videos and Screen Captures
The most complete Customer Experience Suite for Shopify
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Product Details
Platforms Supported
Cloud
Training
Documentation
Support
Online
Reponse Frequently Asked Questions
Q: What kinds of users and organization types does Reponse work with?
Reponse works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Reponse support in their product?
Reponse supports these languages: English and French.
Q: What kind of support options does Reponse offer?
Reponse offers support via online.
Q: What other applications or services does Reponse integrate with?
Reponse integrates with: Shopify.
Q: What type of training does Reponse provide?
Reponse provides training in the form of documentation.
Q: Does Reponse offer a free trial?
Yes, Reponse offers a free trial.
Q: How much does Reponse cost?
Pricing for Reponse starts at $39/month.
Reponse Product Features
Help Desk
Automated Routing
Supported
Live Chat
Supported
Ticket Management
Supported
Alerts / Escalation
Not Supported
Community Forums
Not Supported
Customizable Branding
Not Supported
Document Storage
Not Supported
Email Integration
Not Supported
IT Asset Management
Not Supported
Incident Management
Not Supported
Interaction Tracking
Not Supported
Knowledge Base
Not Supported
Known Issue Management
Not Supported
Multi-Channel Communication
Not Supported
Multiple Brands / Products
Not Supported
Network Monitoring
Not Supported
Real-time Chat
Not Supported
Self Service Portal
Not Supported
Service Level Agreement (SLA) Management
Not Supported
