Audience
Shopify merchants and ecommerce support teams that handle customer questions, order-status requests, returns, and post-purchase support.
About MooseDesk
MooseDesk is a customer support help desk for Shopify merchants that brings customer conversations and store-related support tasks into one workspace. Teams can manage tickets from email, live chat, social messaging, and other supported channels; use a shared inbox and ticket workflows; and publish a help center with FAQs and self-service content. The product also offers AI-assisted replies and chatbot features, order lookup and tracking support, and Shopify-connected customer and order context. It is designed for ecommerce teams handling pre-sale questions, order-status requests, returns, and post-purchase support. MooseDesk is delivered as a Shopify-connected web application, with a storefront chat widget for customer conversations.
Pricing
Integrations
Company Information
Videos and Screen Captures
Support analytics dashboard showing ticket totals, response and resolution times, and trend charts.
