Audience
Companies searching for a platform that helps resolve support tickets
About Macha
Macha puts AI agents on the help desk you already use: Zendesk, Freshdesk, Gorgias, Front, HubSpot or Intercom. Our team does the setup. We analyze your past tickets, pick the categories worth automating, build the knowledge base from your help center and past replies, and connect tools like Shopify and Stripe so the agent can look up orders and take actions. Every agent starts in safe mode, writing replies as internal notes until your team approves them, and a category switches to public replies once the drafts are right. A dedicated success manager keeps tuning it after launch. Pricing is about $0.40 a ticket, from $299 a month for 750 tickets, with setup included. Live in safe mode within 7 days, or your first month is free.
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Pricing
Starting Price:
$299 per month
Pricing Details:
About $0.40 a ticket. Plans: 750 tickets $299/month, 1,500 tickets $599/month, 3,000 tickets $1,199/month, up to 10,000 tickets $3,999/month. Done-for-you setup and a dedicated success manager are included. Live in safe mode within 7 days, or the first month is free. Free trial ($50 of usage, about 125 tickets) set up for you after a discovery call.
Free Trial:
Free Trial available.
Company Information
Macha
www.getmacha.com
Videos and Screen Captures
AI support agents on your help desk, set up by our team
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Support
Online
Macha Frequently Asked Questions
Macha Product Features
Chatbot
Context and Coherence
Supported
Human Takeover
Supported
Natural Language Processing
Supported
Reporting / Analytics
Supported
Call to Action
Not Supported
Inline Media / Videos
Not Supported
Machine Learning
Not Supported
Payment Integration
Not Supported
Prediction
Not Supported
Ready-made Templates
Not Supported
Sentiment Analysis
Not Supported
Social Media Integration
Not Supported
