Audience

Companies of all sizes that use Skype for Business wanting a tool to create their own cloud hosted application

About Instant Chime

Quickly create a cloud hosted Instant Chime application – let our team do the work – typically installed and active in less than 1 day. Empower your service desk and support operations and transform your IT service desk agents into heroes. Route internal & external IM click to chat requests from your web site, or other channels, to your sales or support teams – all leveraging your Microsoft O365 subscription. Boost your agent productivity and knowledge base with multiple concurrent chat sessions handled and resolved. Manage more cases with fewer resources and lower average speed-to-answer times. Connect your employees, or customers, to any agent across any location using Microsoft Skype for Business. Use your existing Microsoft Skype for Business (S4B) accounts to receive inbound service or sales requests. Web chats to S4B or S4B to S4B.

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Pricing

Free Trial:
Free Trial available.

Integrations

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Ratings/Reviews

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

Instant Technologies
Founded: 2002
United States
www.addchime.com/index.html

Videos and Screen Captures

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Product Details

Platforms Supported
Windows
Mac
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
24/7 Live Support
Online

Instant Chime Frequently Asked Questions

Q: What kinds of users and organization types does Instant Chime work with?
Q: What languages does Instant Chime support in their product?
Q: What kind of support options does Instant Chime offer?
Q: What other applications or services does Instant Chime integrate with?
Q: What type of training does Instant Chime provide?
Q: Does Instant Chime offer a free trial?

Instant Chime Product Features

Help Desk

Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Community Forums
Incident Management

ITSM

Asset Tracking
Contract/License Management
Dashboard
Project Management
Release & Deployment Management
Self Service Portal
Availability Management
Change Management
Configuration Management
Incident Management
Problem Management