Audience
Managed service providers, Enterprises
About Deepser
Help Desk for Managed Service Providers. Customer Service and Device Management. Managed Service Providers (MSPs) are faced with monitoring and servicing increasingly large and complex IT infrastructures. Clearly, automating these processes, as much as possible, helps to minimize any downtime of the customer’s infrastructure and reduce inconvenience. Just providing a Help Desk portal to customers is no longer sufficient to be competitive in the market; a complete tool is needed to manage the different aspects of a Service Provider’s business. Thanks to our IT Asset Management, you get a complete and unified view of the devices managed at your customers’ location; their infrastructure, such as IP addresses, subnets, network devices, of installed software and operating systems. The Service Desk tool allows you to manage contracts and deadlines, as well as respect SLAs. You can also involve salespeople to inform them of the client status.
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Pricing
Pricing Details:
Contact us to enquire about our licensing.
Free Trial:
Free Trial available.
Company Information
Deepser
Founded: 2017
Italy
www.deepser.com
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
Online
Deepser Frequently Asked Questions
Deepser Product Features
CMDB
Change Management
Supported
Configuration Management
Supported
Data Visualization
Supported
Device Auto Discovery
Supported
IT Asset Management
Supported
License Management
Supported
Relationship Mapping
Supported
Impact Management
Not Supported
Performance Management
Not Supported
Help Desk
Alerts / Escalation
Supported
Automated Routing
Supported
Community Forums
Supported
Customizable Branding
Supported
Document Storage
Supported
Email Integration
Supported
IT Asset Management
Supported
Incident Management
Supported
Interaction Tracking
Supported
Knowledge Base
Supported
Known Issue Management
Supported
Live Chat
Supported
Multi-Channel Communication
Supported
Multiple Brands / Products
Supported
Network Monitoring
Supported
Real-time Chat
Supported
Self Service Portal
Supported
Service Level Agreement (SLA) Management
Supported
Ticket Management
Supported
IT Asset Management
Asset Tracking
Supported
Audit Management
Supported
Compliance Management
Supported
Configuration Management
Supported
Contract/License Management
Supported
IT Service Management
Supported
Inventory Management
Supported
Supplier Management
Supported
Cost Tracking
Not Supported
Depreciation Management
Not Supported
Maintenance Management
Not Supported
Procurement Management
Not Supported
Requisition Management
Not Supported
IT Management
Capacity Monitoring
Supported
Compliance Management
Supported
Event Logs
Supported
Hardware Inventory
Supported
License Management
Supported
Remote Access
Supported
Scheduling
Supported
Software Inventory
Supported
User Activity Monitoring
Supported
IT Budgeting
Not Supported
Patch Management
Not Supported
ITSM
Asset Tracking
Supported
Change Management
Supported
Configuration Management
Supported
Contract/License Management
Supported
Dashboard
Supported
Incident Management
Supported
Problem Management
Supported
Project Management
Supported
Self Service Portal
Supported
Availability Management
Not Supported
Release & Deployment Management
Not Supported
Incident Management
IT Incident Management
Supported
Incident Reporting
Supported
Task Management
Supported
Ticket Management
Supported
Audit Trail
Not Supported
Corrective Actions (CAPA)
Not Supported
Disaster Recovery
Not Supported
OSHA Compliance
Not Supported
Root-Cause Diagnosis
Not Supported
Safety Management
Not Supported
Knowledge Management
Cataloging / Categorization
Supported
Collaboration
Supported
Content Management
Supported
Full Text Search
Supported
Knowledge Base Management
Supported
Self Service Portal
Supported
Artificial Intelligence (AI)
Not Supported
Decision Tree
Not Supported
Discussion Boards
Not Supported
MSP
CRM
Supported
Dashboard
Supported
Help Desk
Supported
Issue Management
Supported
Live Chat
Supported
Project Management
Supported
Scheduling
Supported
Backup Management
Not Supported
Billing & Invoicing
Not Supported
Patch Management
Not Supported
Privileged Access Management (PAM)
Not Supported
Remote Access
Not Supported
Remote Systems Monitoring
Not Supported
Service Desk
CMDB
Supported
Change Management
Supported
IT Asset Management
Supported
Incident Management
Supported
Knowledge Base
Supported
Mobile Access
Supported
Procurement Management
Supported
Remote Control
Supported
SLA Management
Supported
Self Service Portal
Supported
Workflow Management
Approval Process Control
Supported
Business Process Automation
Supported
Calendar Management
Supported
Compliance Tracking
Supported
Configurable Workflow
Supported
Customizable Dashboard
Supported
Document Management
Supported
Forms Management
Supported
Graphical Workflow Editor
Supported
Mobile Access
Supported
No-Code
Supported
Task Management
Supported
Third Party Integrations
Supported
Workflow Configuration
Supported
Access Controls/Permissions
Not Supported
