Audience
Companies and teams in search of a help desk and ticketing solution to improve their services
About Track-It!
Track-It! is the best IT helpdesk software for IT teams, delivering a powerful suite of integrated modules for help desk, asset management, knowledge management, change management, purchase management and endpoint management features like patch management, software deployment, and mobile device management, all at an affordable price. Eliminate manual processes that lead to numerous emails, stacks of sticky notes, problems falling through the cracks, overworked help desk staff and no way to track or prioritize tasks. Track-It! provides automated ticket creation, categorization, routing and prioritization to streamline your help desk ticketing process. The help desk is the central hub of your IT operation. The help desk ticketing features in Track-It! have the right combination of functionality and ease of use that will allow your team to more easily keep track of their work, prioritize open tickets, track time spent on IT tasks and monitor the top issues impacting your business.
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Pricing
Starting Price:
$995.00/one-time
Free Trial:
Free Trial available.
Integrations
Company Information
BMC Helix
Founded: 2025
United States
www.trackit.com
Videos and Screen Captures
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Product Details
Platforms Supported
Windows
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
24/7 Live Support
Online
Track-It! Frequently Asked Questions
Track-It! Product Features
Help Desk
Alerts / Escalation
Supported
Automated Routing
Supported
Community Forums
Supported
Customizable Branding
Supported
Document Storage
Supported
Email Integration
Supported
IT Asset Management
Supported
Incident Management
Supported
Interaction Tracking
Supported
Knowledge Base
Supported
Known Issue Management
Supported
Multi-Channel Communication
Supported
Network Monitoring
Supported
Real-time Chat
Supported
Self Service Portal
Supported
Service Level Agreement (SLA) Management
Supported
Ticket Management
Supported
Live Chat
Not Supported
Multiple Brands / Products
Not Supported
