Audience

Companies of all sizes that need a help desk solution

About Aegis Help Desk

Aegis Help Desk is a fully integrated Help Desk, Client and Asset Management system to power your call center. It will help you provide the type of service your customers expect. It is very easy to use, intuitive, affordable and packed with features Help Desk users have come to rely on. It is designed for organizations that do not require the full ITIL based service management system. Aegis Help Desk simplifies the process of providing a high level of service to your customers. Whether you are servicing external customers or internal users, Aegis Help Desk enables you to share information across your company. It's the ultimate competitive advantage, because what you know about your clients and how you respond to their needs, directly affects your bottom line. It is a painless approach to providing a high level of support and service to your clients. In the past, many IT organizations were internally focused and concentrated on technical issues.

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Pricing

Starting Price:
$559.00/one-time/user

Integrations

No integrations listed.

Ratings/Reviews

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

Abacus Systems
Founded: 1983
Australia
www.abacus-systems.com

Videos and Screen Captures

Aegis Help Desk Screenshot 1
Aegis Help Desk Screenshot 1
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Product Details

Platforms Supported
Windows
Support
Phone Support

Aegis Help Desk Frequently Asked Questions

Q: What kinds of users and organization types does Aegis Help Desk work with?
Q: What languages does Aegis Help Desk support in their product?
Q: What kind of support options does Aegis Help Desk offer?
Q: How much does Aegis Help Desk cost?

Aegis Help Desk Product Features

Help Desk

Alerts / Escalation
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Interaction Tracking
Knowledge Base
Known Issue Management
Multi-Channel Communication
Network Monitoring
Real-time Chat
Service Level Agreement (SLA) Management
Ticket Management
Automated Routing
Community Forums
Incident Management
Live Chat
Multiple Brands / Products
Self Service Portal