Audience
Industries: Professional services providers, Healthcare, Insurance
About BoldDesk
BoldDesk enables organizations to respond to their customer's queries and problems quickly, efficiently, and in a personalized manner, resulting in increased levels of customer satisfaction.
The automation features of BoldDesk can assist organizations in streamlining their ticketing procedures, saving time and enhancing productivity. BoldDesk’s team collaboration solutions allow team members to efficiently collaborate to tackle client concerns, resulting in better outcomes and faster resolution times.
BoldDesk provides real-time dashboards and insights, allowing organizations to gain a better understanding of their support operations and identify trends, challenges, and chances for development. The ticketing and task management capabilities of BoldDesk help organizations to manage their support operations more efficiently, resulting in faster resolution times and cheaper costs.
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Pricing
Starting Price:
$99
Pricing Details:
Every plan includes unlimited human agents. You pay only for AI work: Scale AI $99/mo (500 credits), Momentum AI $499/mo (1,000 credits) or Enterprise AI $999/mo (2,500 credits). Credits are charged by complexity: low 1–2, medium 3–5, high 8–12. Handing a conversation to a human costs no credits. Extra credits are $40 per 1,000. Annual billing saves 15%. There are no automatic overage charges, and you get alerts at 80% and 100% of your credits.
Free Trial:
Free Trial available.
Company Information
Syncfusion
Founded: 2001
United States
www.bolddesk.com
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Product Details
Platforms Supported
Cloud
iPhone
iPad
Android
Training
Webinars
In Person
Videos
Support
Phone Support
24/7 Live Support
Online
BoldDesk Frequently Asked Questions
BoldDesk Product Features
Help Desk
Alerts / Escalation
Supported
Automated Routing
Supported
Customizable Branding
Supported
Document Storage
Supported
Email Integration
Supported
IT Asset Management
Supported
Incident Management
Supported
Interaction Tracking
Supported
Knowledge Base
Supported
Live Chat
Supported
Multi-Channel Communication
Supported
Multiple Brands / Products
Supported
Real-time Chat
Supported
Self Service Portal
Supported
Service Level Agreement (SLA) Management
Supported
Ticket Management
Supported
Community Forums
Not Supported
Known Issue Management
Not Supported
Network Monitoring
Not Supported
Knowledge Management
Artificial Intelligence (AI)
Supported
Cataloging / Categorization
Supported
Content Management
Supported
Discussion Boards
Supported
Full Text Search
Supported
Knowledge Base Management
Supported
Self Service Portal
Supported
Collaboration
Not Supported
Decision Tree
Not Supported
