Alternatives to BoldDesk
Compare BoldDesk alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to BoldDesk in 2026. Compare features, ratings, user reviews, pricing, and more from BoldDesk competitors and alternatives in order to make an informed decision for your business.
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Zendesk
Zendesk
Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. It works out-of-the-box and adapts quickly, enabling businesses to move faster. Built on billions of CX interactions, Zendesk AI supports the whole service journey—from self-service to agents to admins—helping teams resolve issues faster and operate efficiently at scale. Zendesk empowers agents with tools, insights, and context to deliver personalized service on any channel—social messaging, phone, or email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1200+ apps. Easy to implement, it frees teams from relying on IT or costly partners. Serving over 130K global brands in 30+ languages, Zendesk simplifies business complexity to create meaningful customer connections. Headquartered in San Francisco, it operates worldwide. -
2
ManageEngine ServiceDesk Plus
ManageEngine
Best in class online service desk software. Offer your customers world-class services with ServiceDesk Plus Cloud, the easy-to-use SaaS service desk software from ManageEngine, the IT management division of Zoho. Track and manage IT tickets efficiently, resolve issues faster, and ensure end-user satisfaction with the cloud-based IT ticketing system used by over 100,000 IT service desks worldwide. Manage the complete life cycle of IT incidents, problems, changes, and projects with out of the box ITIL workflows. Create support SLAs, define escalation levels, and ensure compliance. Automate ticket dispatch, categorization, classification, and assignment based on predefined business rules, and set up notifications and alerts for timely ticket resolution. Reduce walk ins and unnecessary tickets by giving your users more control. Enable end users to access IT services through your service catalog in the self-service portal. Help users create and track tickets and search for solutions. -
3
Pylon
Pylon
Pylon is an All-in-one B2B Support Platform for modern B2B businesses. We bring together everything a post-sales teams team needs including a ticketing system, B2B omnichannel integrations (Slack Connect, Microsoft Teams), modern chat widget, knowledge base, AI support bot, account management, customer marketing, and more. The support system for B2B companies. Allow your customers to get support wherever they'd like and enable multiple support tiers. Let AI draft support articles for you based on your issue resolutions. Use Triggers to codify business processes and workflows, and create Macros to streamline common responses. Broadcast new features, newsletters, and more to your customers and track engagement. A dedicated place to store, track, and organize all customer data. A shared view to give your stakeholders visibility into their team's active issues. If you use or want Slack for customer support, we should talk. Our Slack power users average 180+ customer channels -
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Guru
Guru
Guru is the AI Source of Truth for your company. It’s an AI knowledge platform that connects everything your teams know—across chats, docs, and apps—into one trusted layer that delivers cited, permission-aware answers everywhere you work. Guru automatically connects to tools like Slack, Teams, Google Drive, Confluence, Salesforce, Zendesk, and more, so employees and AI assistants can access verified knowledge directly in their workflow. Every answer shows where it came from, inherits existing permissions, and stays accurate automatically through built-in verification and expert updates. By connecting knowledge, making it accessible everywhere, and keeping it trustworthy automatically, Guru eliminates manual searches and ensures everyone—human or AI—works from the same truth.Starting Price: $25 -
5
NiCE CXone Mpower
NiCE
NiCE CXone Mpower is an AI-first customer experience platform designed to improve CX at scale. It unifies experience automation, AI agents, knowledge management, and analytics into a single, secure platform. The platform uses purpose-built CX AI models to resolve customer needs instantly and proactively. NiCE enables businesses to automate customer intent from initial interaction through fulfillment. With real-time dashboards and reporting, organizations gain visibility into AI-driven CX performance and outcomes. The platform integrates seamlessly with existing enterprise technologies through hundreds of prebuilt integrations. Trusted by global brands, NiCE powers billions of customer interactions each year with measurable business impact. -
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KMS Lighthouse
KMS Lighthouse
Whether you’re in financial services, healthcare, insurance, banking or any other industry where your employees need access to information at their fingertips, knowledge management is a crucial component in the success of this experience. KMS Lighthouse is the next-generation knowledge management solution used by brands globally. Our cutting-edge solution: ✅ Can cut employee training times by up to 50%. ✅ Increases productivity ✅ Reduces costs ✅ Reduce error rates ✅ Increase First Call Resolution (FCR) by up to 40% ✅ Easily integrates with your preferred tools, allowing you to increase productivity across all channels and departments. ✅ Is trusted by some of the biggest brands in the world. When your agents need information in real-time, our software is responsive which means an enhanced customer experience. -
7
Tidio
Tidio
Tidio is a leading customer service platform that combines live chat, chatbot automation, and AI agents to help businesses deliver fast, effective customer interactions at scale. Recognized for its robust automation capabilities and user-friendly design, Tidio is trusted by over 800,000 of businesses worldwide. Engage visitors via real-time chat and unify conversations across email, Messenger, Instagram, and more—all from one dashboard. Track, manage, and resolve issues efficiently with built-in ticketing tools that complement chatbot and live agent workflows. Use the no-code visual chatbot builder to create custom flow to collect leads, answer FAQs, and automate communication. Deploy the conversational AI agent, Lyro and resolve up to 64% of customer support queries using natural language understanding. Easy to deploy and operate—no coding skills required. GDPR-compliant and secure. Proven scalability for eCommerce, SaaS, and service industries. 7-day free trial available.Starting Price: $0 -
8
Mint Service Desk
OPGK Software
Mint Service Desk is a comprehensive and user-friendly software solution designed to streamline and enhance the management of IT service operations within organizations. It serves as a central hub for all IT-related requests, incidents, and changes, enabling efficient communication and collaboration between IT teams and end-users. With Mint Service Desk, organizations can effortlessly track, prioritize, and resolve IT issues, ensuring minimal disruption to daily operations. The platform offers a range of powerful features, including ticket management, self-service portals, knowledge bases, asset management, and reporting capabilities. In addition to its core features, Mint Service Desk also excels in complaint management, offering robust functionality to address and resolve customer complaints efficiently. The platform understands the significance of handling complaints promptly and effectively to maintain high levels of customer satisfaction.Starting Price: $5/month/agent -
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Zoho Desk
Zoho
Instant responses for instant happiness. Respond to your customers the minute they reach out to you with Zoho Desk's embeddable chat widget. Zoho Desk's embeddable chat widgets let you be within arm's reach when customers can't find what they're looking for in your Help Center. Your customers can get in touch with your agents instantly, right from the Help Center, so your agents can respond and help them find answers faster. If a customer has an issue that requires more time and attention, agents can convert the chat conversation into a ticket, in a single click. This lets agents save all the context of the chat conversation, with no time lost. Leave your chat tickets to the trusted experts in your team. With Zoho Desk, you can assign tickets from various channels to specific agents or teams. This way, your agents can work more efficiently, and customer interactions are in safe hands.Starting Price: $12.00 per user per month -
10
Bloomfire
Bloomfire
Bloomfire is the leader in knowledge engagement, delivering an experience that connects teams and individuals with the information they need to excel at their jobs. Our cloud-based knowledge engagement platform gives people one centralized, searchable place to engage with shared knowledge and grow their organization's collective intelligence.Starting Price: $25/user/month -
11
Desk365
Desk365
Desk365 is an AI-powered ticketing system for teams of all sizes. The Desk365 platform empowers agents to enhance productivity, automate workflows, and deliver exceptional customer experiences. With advanced features like AI-agent, approval-management, ITAM, Microsoft365 integration, Desk365 stands for better service, better products, and AI that truly delivers.Starting Price: $12/user/month -
12
ThinkOwl
ThinkOwl
ThinkOwl is your one-stop solution for customer support needs. Built on cloud architecture (SaaS), ThinkOwl features AI-powered tools that streamline workflows—from ticket management to client engagement. ThinkOwl's arsenal of potent solutions—OwlDesk, OwlForce, and ThinkOwl CONVERSATIONS—are designed to automate routine tasks, boost agent productivity, and enhance service efficiency. It offers the perfect blend of service desk features, conversational or generative AI, and an omnichannel communication environment. Its workflow automation, AI technology, and software integration capabilities are a real treat for digital communication. Additionally, ThinkOwl excels in data analysis, generating advanced reports that offer real-time insights into KPIs across topics, teams, and channels.Starting Price: $0 -
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atSpoke
atSpoke
atSpoke is your ticket to a better, faster service desk. Turn messy Slack IT support channels into a convenient service desk. Auto-resolve 40% of all tickets immediately with AI. Automatically triage, classify and assign service tickets with AI. Trigger actions across tools within tickets with integrations. atSpoke is a modern workplace service desk that eliminates traditional IT ticketing complexity for better, faster internal support. Powerful ticketing designed for usability, built for speed, used by every team. Machine learning that automates both knowledge and service requests. Conversational ticketing built to work with Slack, Teams, email, web and SMS. Integrations across your tech stack to get more done from within tickets. Purpose built to work with Slack for the best chat experience. No onboarding needed—every employee can use atSpoke in seconds. Increased efficiency with AI that automates repetitive agent tasks.Starting Price: $4 per user per month -
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Salesforce Agentforce Service
Salesforce
Agentforce Service, formerly Service Cloud, is Salesforce’s AI-powered customer service platform designed to unify humans and AI agents across every touchpoint. It connects contact center, self-service, and field service operations on one trusted CRM platform. AI-driven agents provide real-time insights, next-best actions, and personalized responses to improve service quality. The Service Console offers a unified workspace for case management, collaboration, and automation. Built-in knowledge management ensures accurate, AI-grounded answers for both reps and customers. Incident management tools help teams detect and resolve disruptions proactively. Agentforce Service enables organizations to reduce costs while delivering faster, more personalized customer experiences.Starting Price: $75.00/month/user -
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DevRev
DevRev
A blazingly fast neural engine for next-generation customer support and software development. Bringing the power of LLMs and analytics to rebuild your relationship with your customers. The auto route, collaborate, and triage to solve customer needs in real-time. Elevate your support team and deflect customer queries with modern AI. Connect development teams and their sprints to customer impact. Triage customer signals and get guidance on product enhancements. A shared view to build software and support customers as one. Live chat, support ticketing, and engineering issues on one platform. Personalize your experience with custom objects, views, and more. Extend your experience with APIs and webhooks. Build, test, deploy, and publish your own automation. Map your work, customers, and product data in one system. Modern stack that brings cloud-native scale for millions of users. Consumer grade and real-time experiences with text, audio, and video. Enterprise-grade security and compliance.Starting Price: $9.99 per month -
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Sympoq
Escon ltd
AI-powered help desk software built to manage and automate customer service and support activities from a single platform. Sympoq transforms customer support from using separate email inboxes to a robust help desk system that keeps customers informed and in control of their issues. The back-end functionalities enable customers and agents to submit and manage requests through a shared email service. When utilized as a front-end support ticketing system, customers and agents are provided access to a personalized portal with enhanced options, and the necessary data to effectively manage issues and tickets in accordance with their respective roles and permissions.Starting Price: € 0.00 -
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Text
Text Inc.
Text is an AI customer service platform - AI agent, live chat, and help desk in one place. Provide support, capture leads, and convert tickets into sales. Text surfaces buying signals in ordinary chats. Your team can monetize them before the moment passes. • AI agent: resolves routine tasks, so your team handles only the chats that need a human • Live chat: triggers proactive chats based on visitor behavior, so browsers buy before they leave • Help desk: routes chats to right agents with full context, so nothing gets lost • Copilot: surfaces reply suggestions and customer history on demand, so every response is accurate and fast • Lead capture: qualifies visitors and collects details after hours, so follow-ups start with context • Workflows: connects Text to other tools, so routing, tagging, and follow-ups run automatically Service that resolves faster, captures more, and turns tickets into sales. Trusted by 35,000+ companies. Free for 14 days.Starting Price: $25 per month -
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Sprinklr Service
Sprinklr
Sprinklr Service is an enterprise-grade customer service and contact center platform built on a unified customer experience management architecture that consolidates customer interactions across 30+ channels, including social, messaging, live chat, email, voice, and communities, into a single agent desktop with omnichannel routing, case management, and real-time context so agents can deliver consistent, seamless support. It combines AI-powered agent assist, intent-aware routing, conversational IVR, self-service knowledge bases and bots, and supervisor and analytics dashboards to increase agent productivity, improve first-contact resolution, and drive higher customer satisfaction by unifying conversations, insights, and workflows. Sprinklr’s customer self-service features guide customers through automated FAQs and AI chatbots to reduce agent workload, while integrated analytics and reporting provide 360° visibility into agent performance. -
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Kapture CX
Kapture CX
Kapture is an enterprise-grade AI powered omnichannel Customer Experience management platform with a deep focus on customer support. Kapture adapts to evolving customer expectations and transforms good customer experiences to great ones. Kapture’s teams and technology are built ground up with a core focus on “the customer”. Built around hyper-personalization, Kapture brings context and intelligence to every resolution while keeping it extremely personalized making every customer feel valued and every resolution unique. With expertise in four key industry verticals: Retail (offline + ecommerce), BFSI, Travel, and Consumer durables (consumer goods and appliances), Kapture today is helping 1000+ businesses in 16 countries create wonderful customer experiences.Starting Price: $39/month/user -
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Shelf
Shelf.io
Shelf frees companies from the complexities of knowledge management with AI, so employees can do a better job and always find the answers they need. MerlinAI actively listens and suggests answers, responses, recommendations and decision tree content to help drill down to the most accurate solution. Remote workers and agents are also free to browse through your company’s entire content library directly in the tools they use most. Shelf modernizes and centralizes the knowledge tech stack, integrating all your sources, then pushing content and answers everywhere your employees work. Companies with distributed workforces are realizing there’s still room for more efficiency. AI-driven Knowledge Management is solving the biggest challenge holding up your people’s progress: finding answers fast so they can move the needle forward.Starting Price: $30/mo -
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Cleverly.ai
Cleverly.ai
Cleverly is your super agent that helps with real-time triage and intelligent automation, manages your knowledge base and provides a friendly customer self-service experience. Intelligently classify, prioritize and route tickets based on customer intents with accurate categorization across 100+ labels. Over 90% accuracy of ticket classification. Classify in one language and leverage classification across 12+ languages. Keep your database of internal procedures, macros and FAQs always up-to-date, complete, and accurate. Identify knowledge gaps and achieve the highest knowledge coverage rates. Reduce manual work with 20% to 60% deflection rates by automating replies for common queries. Increase agent productivity by surfacing the right information at the right time. 20% deflection rate with minimum setup due to the AI and pre-trained models. Seamless integration with your help-desk or CRM. Dynamic forms that collect relevant information upfront. -
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Capacity
Capacity
Capacity is the world’s first Work Automation Platform, powered by artificial intelligence, that automates support for your customers and employees. The Capacity AI continuously learns from organizational knowledge and the interactions within your business to automate your helpdesk, processes, and decisions in real time. Key Benefits: Grow revenue with lower costs. Reduce the time and money spent answering repetitive questions with a new kind of helpdesk that enables you to escalate from tier-0 to tier-1 support with ease. Increase employee engagement. Employees are inundated with emails, phone calls, shoulder taps, and tickets. Empower your team with instant access to centralized knowledge, so your support team can focus on strategic goals and tasks that require higher-level thinking. Improve customer satisfaction. Customers have a lot of questions. Give your customers the experience they deserve with instant answers to their FAQs 24/7. -
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AnswerGPT
AptEdge
Revolutionize customer care with AnswerGPT™, the generative AI Answer Engine powering your customer care team to faster support the resolution, improved CSAT, and lower support costs. Transform your domain enterprise knowledge into dynamic answers. By surfacing contextualized knowledge your team can quickly resolve issues, improve response quality, and keep your customers happy. Automatically deflect common cases, group similar cases, and have your team focus on high-value items. AptEdge integrates with all the apps you use. Knowledge bases, ticketing systems, issue tracking tools, CRMs, code repositories, collaboration tools, and everything else. Whatever you use we have you covered. Give your sales team a competitive edge. Keep your devs focused on writing code. Help your product teams streamline product optimization. Empower your agents to be instant experts. Full visibility into trending issues to get ahead of them before they impact the business. -
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Synthetix
Synthetix
Conversational Customer Engagement powered by AI. Automated and agent-assisted CX channels. Self-service has proven to help deflect customer contact by up to 50%, increase engagement and raise customer satisfaction. Intuitive AI-powered FAQ self-service software from Synthetix offers a fast, relevant and convenient way to help your customers find answers and navigate your FAQ content by typing naturally worded questions, without taking up precious resources from your customer care team. The new paradigm in customer engagement, a Synthetix FAQ Chatbot, or Virtual Agent, can generate new revenues as well as resolve customer queries. Our AI-powered chatbot technology doesn't wait until your customers want to contact you – it offers help and assistance from the moment they interact with your brand, qualifying them based on their needs, working with your CRM to personalise their experience, creating leads and tactically escalating them to the most appropriate contact channel. -
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HCL IntelliService is an AI–based services optimization platform that transforms customer service into customer success. The platform supports many connectors out of the box that ingests data across customer relationship management, sales force automation, enterprise service management, emails and document management systems in multi/hybrid cloud deployments. The AI platform leverages advanced technologies such as cognitive search, conversational AI, workflow automation, and augmented analytics to provide a game-changing customer experience while empowering service agents with sophisticated tools and analytics to reduce time to resolution. With HCL, leverage an AI-driven productivity platform to reduce customer support call volumes and service request resolution times across the customer service life cycle.
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Intryc
Intryc
Intryc is an AI-powered platform designed to automate quality assurance processes for customer support teams. By evaluating 100% of customer interactions in real-time, Intryc enables organizations to enhance support quality without increasing operational costs. The platform offers features such as intelligent sampling, customizable scorecards, dynamic workload distribution, and tailored agent coaching, all aimed at streamlining QA workflows and providing actionable insights. Intryc integrates seamlessly with existing help desks and knowledge bases, allowing for quick implementation and minimal disruption to current operations. Intryc ensures each team member has what they need to drive quality, improve processes, and deliver outstanding customer experiences. Connect your help desk and organization knowledge base seamlessly in under 10 minutes. Custom scorecards based on internal knowledge, ensuring consistent and relevant evaluations. -
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Paillor
Paillor
Paillor is a Gen-AI employee support and automation platform that consolidates the knowledge base, SaaS automation, and help desk functionalities into a single platform. It integrates all business systems in one place, enabling employees to easily find information and automate tasks, thus increasing productivity by simplifying work processes through Slack, Microsoft Teams, Google Chrome, or via its website. Paillor effectively handles a wide range of employee requests, including software requests, troubleshooting, password resetting, knowledge searching, employee onboarding, offboarding, and more. Leveraging advanced large language models (LLMs) and sophisticated machine learning algorithms, Paillor efficiently executes actions across the organization, ensuring tasks are completed swiftly and effectively. Sign up for your free account now—no credit card required and no trial period! -
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ThriveDesk
ThriveDesk
ThriveDesk is an AI-driven helpdesk solution designed to streamline customer support and enhance user experience. With its intuitive interface and advanced automation features, ThriveDesk simplifies managing customer queries, improving response times, and boosting overall productivity. Ideal for businesses of all sizes, this tool leverages cutting-edge technology to ensure effortless communication and support. Experience the future of customer service with ThriveDesk, where efficiency meets excellence. NEO is our AI agent will go an extra mile to solve customer issues when no one is there and help you draft ticket replies, knowledge base articles and much more. -
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UseResponse
UseResponse
Highly customizable all-in-one Customer Support and Feedback Software available in SaaS and On-Premise. - Community Feedback Software Helps to collect, organize, manage incoming feedback and feature requests. Smart voting and the commenting system helps to get insights for creating product development roadmaps. -Help Desk with Ticketing Feature-rich ticketing help desk system allows you to manage tickets with the help of customizable statuses, tasks, private notes, comments, reports, and Kanban Boards. Smart system automation and notification rules allow to facilitate the workload on your support team and cut expenses. Insightful Reports and Analytics system help to estimate the efficiency of your support team and analyze your customers' experience. - Knowledge Base Software Improve customer self-service by organizing FAQs and documentation system around your products or services. Embed knowledge base widget on any page of your website, or in a Chatbot.Starting Price: $149.00/month/ 2 Agents -
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ProProfs Help Desk
ProProfs
ProProfs Help Desk has been developed to cater to the ever-growing needs of the customer service industry. This tool enables agents to track user queries and requests effectively. This kind of issue tracking leads to faster ticket resolution. ProProfs Help Desk is a cloud-based ticketing system; best known for its “shared inbox” feature. Agents can view, access, and assign tickets to the concerned individual or, team while working on the collaborative email-like interface. Besides, managers can prioritize, label, and mark tickets that demand immediate attention and resolution. They can set up workflow rules around filters, priorities, and service level agreements.Starting Price: $15 per user per month -
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Infizo Desk
Infizo
Elevate your incident management and help desk efficiency with Infizo Desk, the leading software solution across industries. Seamlessly manage and prioritize help desk tickets with state-of-the-art features like automated categorization, intelligent ticket assignment, and comprehensive incident tracking, all designed to minimize response times and maximize operational efficiency. Efficiently track and manage help desk tickets with our sophisticated ticketing system software, ensuring every issue is resolved timely, enhancing customer satisfaction. Assign tickets to specific user groups or individuals, streamlining ticket assignments and ensuring accountability for each action taken. Automatically convert incoming emails into help desk tickets, allowing for seamless creation and integration with email communication. Set service level agreements (SLAs) for ticket response and resolution times, ensuring prompt and efficient support.Starting Price: $59.78 per month -
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ezdesk
ency Consulting
ezdesk solution is a comprehensive software platform that enables businesses to provide exceptional customer support and effectively manage customer inquiries, issues, and requests. This tool is essential for businesses of all sizes to enhance customer satisfaction, streamline internal processes, and maintain a positive brand image. AI algorithms can automatically tag and categorize incoming tickets based on their content, enabling better organization and prioritization. By analyzing historical data, AI can predict periods of high-ticket volume, allowing support teams to proactively allocate resources and manage staffing levels. AI algorithms can analyze the content of incoming tickets and intelligently route them to the most appropriate department or agent based on the nature of the issue. -
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DeskXpand
DeskXpand
DeskXpand is a full-fledged ticket management system that comes with the right tools to provide a seamless and cost-efficient customer experience. DeskXpand is everything you need to have effective communication between you and your customers. At DeskXpand, we strive to provide cost-effective, functional software solutions and, above all, useful with great user experience. Our goal is to continue to enhance our design and overall product performance. We aspire to provide an innovative tool that evolves in response to our customers’ requirements. DeskXpand also assists in the collection and analysis of customer data and analytics to get useful insights and assess methods for designing better customer experiences. Based on prior customer behaviors, analytics may help you anticipate the behavior of potential clients. DeskXpand helpdesk software statistics give you a comprehensive picture of your support performance.Starting Price: $14 per user per month -
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EasyDesk
EasyDesk AS
EasyDesk is a modern ticketing and customer support solution designed to help teams respond to customer requests faster and more efficiently. It centralizes customer messages from email, chat, and social channels into a single dashboard for easy management. EasyDesk offers advanced ticket organization using filters, tags, and automation to streamline workflows and assignments. Built-in SLA tracking helps teams prioritize urgent issues and maintain service quality. Canned responses and knowledge base articles reduce repetitive work and speed up resolution times. The platform is quick to set up, easy to use, and supported by 24/7 customer assistance on all plans. Overall, EasyDesk enables businesses to scale their support operations while improving customer satisfaction.Starting Price: $29/month -
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HappyFox
HappyFox
HappyFox is a cloud-based Customer Support management software, designed to give any size operation the edge they need to increase customer satisfaction. With a highly customizable platform, mobile-ready interface, and multilingual capabilities, HappyFox offers users the ability to integrate with favorite 3rd-party apps seamlessly. Now that is what a 'best-of-breed' software looks like.Starting Price: $9/agent/month -
36
Bold
Quintype
Bold is the CMS that understands your content. Unlike a traditional CMS, Bold separates the presentation of the content from the content itself. This makes it effortless to create, curate, and distribute content for modern consumption across different screens and screen-less voice devices. With a content workflow that is modelled after an effective newsroom, Bold makes it easy for authors to tell stories better with built-in support for reusable content cards, story elements, and story types. All content added on Bold is optimized for distribution across channels such as SEO, Social and Mobile. Third-party integrations include Apple News, Google News, Facebook Instant Articles, AMP, PWA, Push notifications, email marketing, RSS feeds, and others. As a hosted SaaS CMS, Bold manages the server, performance, security, and feature updates for its clients so that digital publishers can focus on creating great content for their audience.Starting Price: $99/month -
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Twig
Twig
Twig semantically analyzes your documentation, knowledge bases, and past support tickets. Answering complex customer questions and reducing costs by 30%. AI models are trained on publicly available data. Increase productivity and reduce variance in support quality. Twig is an AI layer that works on top of your existing customer support applications. Twig helps your support agents respond quickly to customers with better responses. We use the latest AI has to offer to make every support agent a superstar. AI scans through all your documentation, knowledge bases, support tickets, etc to provide a recommended response. Citations help you know that the response is accurate and increases trust. AI betters itself by learning from your agents. Improving agent productivity and keeping high-quality CSAT is critical to every CX organization. Brings higher minimum standards on response quality and helps agents notice potential risks in responses. -
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Clear Slate
Clear Slate
Clear Slate is a simple ticketing and help desk platform that turns email (and optionally SMS) into structured support tickets with AI-assisted workflows so teams can capture, manage, categorize, and respond to customer inquiries more efficiently; it creates tickets automatically from your inbox in just a couple of clicks or via a dedicated support address, offers AI-powered response suggestions based on your knowledge base that you can customize and approve before sending, and provides analytics, custom categories, workflows, and collaboration tools as your needs grow. It integrates seamlessly with Gmail, uses secure authentication, encrypts customer data, lets you build and reuse response templates and automated ticket rules, prioritizes messages, and supports APIs for further automation. Overall, Clear Slate helps teams centralize support communications, reduce manual ticket creation and repetitive replies, apply intelligence to prioritize and categorize requests.Starting Price: $29.17 per month -
39
Nodegrid Bold SR
ZPE Systems
Whether you’re in telecom, retail, or oil & gas, deploy the Bold SR for the functionality & control you need. This lightweight box allows you to connect more than a dozen devices & add-ons, so you can deliver robust capabilities throughout your enterprise. The Bold SR puts you in charge with remote out-of-band management, Secure Access Service Edge, and SD-Branch capabilities. Reduce CAPEX & virtualize your stack. Cut support costs & response times with remote out-of-band. Set up autonomous networking to prevent downtime. Secure your branch networks and more using the Nodegrid Bold SR. Sporting a number of high-density interfaces and powerful ethernet ports, the Bold SR offers versatility anywhere you deploy. From delivering failover & out-of-band to your NOC, to handling every function at your faraway network edge, Bold is your compact solution for all-in-one networking. Virtualize your stack with your choice of SD-WAN, firewall, IoT, and other applications. -
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Knowmax
Knowmax
An AI knowledge management platform created by CX experts with 10+ years of experience in omnichannel customer service. Great customer experience is no longer a differentiator — It’s a must. When every conversation matters – Knowmax ensures seamless customer interactions with guides and self-care assistance across touch points. Empower support advisors and customers with AI backed knowledge management system. Semantic Search helps improve the findability of information, reduces time to access right information and ensures accurate resolution in the first contact. Ensuring harmony in the information going to the customer from assisted and digital Channels, else experience goes for a toss. Empowering your Champions with the right tools which helps them to take the next best action within a few clicks while solving customer’s query. -
41
EvantoDesk
Evanto
Powerful yet simple help desk software. No ticket ids, no customer portal, just personal emails for happy customers. No more ticket numbers or portals to log into, instead customers just receive a personal email. Enables fast processing of customer emails whilst ensuring that nothing slips through the cracks. Quickly and easily collaborate behind the scenes for any email using @mentions and notes. Understand your team's performance using metrics such as response and resolution times and customer happiness scores. Collaborating between the team, re-typing the same old responses, working out who is replying to what, making sure nothing slips through the cracks etc takes time using just email software. EvantoDesk is simple to help desk software that will make your team effective and facilitate very happy customers. EvantoDesk is trusted by businesses across a spectrum of industries. -
42
SutiDesk
SutiSoft
SutiDesk is an easy to use online helpdesk software solution designed for customer support in organizations of any size. Its collaborative and intuitive design helps resolve customer issues quickly and meaningfully while providing complete control over support requests and questions. SutiDesk enables companies to manage and track support tickets and all related activities from a single unified platform. SutiDesk is easy to deploy and no installation is required. Reduce ticket resolution times and support costs. Access from any device, anytime. Provide best-in-class support ticket management capabilities. Streamline customer support services. Automated email to ticket creation. Automated customer case management. Maintain consistent support across new and existing customers. Collect and manage support tickets from multiple sources. Provide personal support to your customers. Full featured solution to accommodate growth. -
43
Helply
Helply
Helply is an AI-powered customer support agent platform that automates tier-1 helpdesk tasks, resolves common tickets end-to-end, and reduces support volume without replacing existing systems. It continuously trains on your support tickets, knowledge base articles, internal documentation, and other content so the AI becomes more accurate over time, and it integrates with popular help desk tools like Zendesk, Groove, Freshdesk, and Help Scout. Beyond answering questions, Helply goes further by executing real “Actions” such as checking orders, pulling invoice or account data, updating settings, sending emails, triggering workflows via API calls, and guiding customers through multi-step support flows. It includes features like customizable agent persona, tone, escalation behavior, smart routing, conversation analytics, and a Gap Finder that identifies missing or outdated help content to improve your knowledge base.Starting Price: $32 per month -
44
Scopedesk
Scopedesk
Scopedesk is help desk software built for teams as well as customers. Facilitates shared or individual help desk workspaces with access permissions for diverse teams and departments and share information throughout organization. Depending on organization’s requirements, close the entire site to guest visitors, or allow visitors to access selected resources without having them sign in. Email-to-ticket conversion utility converts customer email messages from the multiple mailboxes into the ticket database, while keeps users up-to-date with timely email notifications and alerts. There is no need to install anything. No more complicated team training. Scopedesk is faster and easier to implement and learn than any other traditional online help desk software. Quick and reliable access while away from the office. Enables access to help desk data from today’s most popular smart phones and mobile devices.Starting Price: $79 per month -
45
Richpanel
Richpanel
Customer Support & Helpdesk software used by 500+ businesses daily. Designed for high-growth businesses that want to grow, without hiring more agents. Resolve up to 50% of issues before they reach agents. Design your own self-service flows to completely resolve tickets. Grow without hiring more agents. No more switching tabs. Richpanel displays customer & order data for rich context, next to each ticket. Agents save a ton of time. Integrations include Shopify, Shopify Plus, Magento, WooCommerce, AirCall, Smile, ReCharge and more. Manage all your support channels from one place. Customers can contact you via chat, email, facebook, instagram, phone & SMS and you can respond to them from a single, beautiful dashboard. Boost productivity with automation. Automatically collect visitor emails, set reply-time expectations, qualify visitors and do skill based routing. Flexible reporting platform. Beautiful UI for team productivity, impact on revenues & satisfaction.Starting Price: $59/agent/month -
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Richdesk
Richdesk
Richdesk is a help desk & asset management software solution. Prioritize and assign tickets to the right agents, quickly organize ticket queues, capture resolutions for knowledge sharing and service improvement. Help staff and customers to help themselves with workflow-driven guidance, on-line knowledge, service catalog and resolution status. Automate simple help desk tasks such as ticket triage, agent assignment, team notification, SLA alerting, ticket templates and canned responses. Upload, track and manage any category of asset using customizable configuration item styles, asset maintenance and service history. Agent, team and customer stats, one-click export from ticket queues and asset lists, inbuilt dashboard and report generator. All the service management features you need, all in one place. Self-service portals that reduce repetitive calls. Fully-integrated asset management. -
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QuantumDesk
QuantumDesk
QuantumDesk is an AI-native customer service platform built for modern support teams. Unlike traditional help desk platforms where AI is offered as an add-on. Quantum Desk has AI Native Capabilities at every plan. The platform brings customer conversations from email, live chat, WhatsApp, social media, and APIs into one unified workspace. Quantum AI then curates the inbox automatically, organizing and prioritizing tickets by urgency, sentiment, intent, and channel so agents focus on what matters most. At the center of the platform is Quantum AI, which supports customers, agents, and administrators. Customers can get instant answers to common questions such as order status, refunds, and account help. Agents receive AI assistance for drafting responses, summarizing conversations, adjusting tone, and identifying next-best actions. Administrators gain visibility into ticket trends, AI resolution rates, and support performance. -
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Bold BI
Syncfusion
Turn your customers into success stories with built-in intelligence featuring state of the art analytics, dashboards and more. Bold BI is a platform designed from the ground up to be embedded, there are no compromises, no shortcuts. Outdated requirements such as “bring all your data into our data store or cube” today add unnecessary complexity to your application. With some solutions, you must design a complex system for data integration and keep the embedded BI data store in sync with your data sources. With Bold BI, you connect directly to hundreds of data sources and any data warehouse of your choice. Deploy with single-tenant mode if you have a shared data model. If you have an isolated data model, use multi-tenant mode to maintain a single source for dashboards and publish across different tenants. Bold BI is designed to accommodate scenarios common and uncommon. Embed Bold BI directly from your application code using powerful JavaScript APIs.Starting Price: $495 -
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Bold Metrics
Bold Metrics
Bold Metrics is the leading AI solution for apparel retailers and brands looking to boost conversion, reduce returns and elevate the retail experience around sizing. Bold Metrics technology enables brands to build a scalable library of shopper digital twins, unlocking the power of body data to meet the demands of today's increasingly personalized world by empowering data-led technical design while improving sustainability efforts. Our robust SaaS solutions provide a scalable way for brands to connect customers to clothing in their best fit, style-by-style, for accurate size recommendations based on actual customer body measurements. Bold Metrics offers a range of AI sizing solutions tailored to your needs—whether you are a DTC custom clothier or multi-brand retailer with physical storefronts and a significant online presence. Bold Metrics powers fit at Vuori, Canada Goose, Men’s Wearhouse, Burton, UpWest, along with many more trusted brands. -
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Teamwork Desk
Teamwork.com
Teamwork Desk is a function-rich helpdesk solution that enables you to seamlessly manage your inbound communication and tickets, from the moment it has been created to the time it has been solved while being invisible to the customers. As an all-around support hub for help doc creation and inbound communication, Teamwork Desk allows you to deliver exceptional customer support and resolve problems faster as well as enable customers to find answers, get help, and track tickets anywhere, using any device. Teamwork’s Helpdesk Ticketing System gives your team full visibility over all customer communications from one shared place — so nothing gets lost in siloed emails and you can deliver exceptional support at scale. Make email more collaborative by turning emails into tickets to track, manage, and organize customer interactions from one central hub — making your team more responsive so they can provide a better customer experience.Starting Price: $7 per user per month