Audience

Companies searching for a knowledge management system

About KMS Lighthouse

Whether you’re in financial services, healthcare, insurance, banking or any other industry where your employees need access to information at their fingertips, knowledge management is a crucial component in the success of this experience.

KMS Lighthouse is the next-generation knowledge management solution used by brands globally.

Our cutting-edge solution:

✅ Can cut employee training times by up to 50%.

✅ Increases productivity

✅ Reduces costs

✅ Reduce error rates

✅ Increase First Call Resolution (FCR) by up to 40%

✅ Easily integrates with your preferred tools, allowing you to increase
productivity across all channels and departments.

✅ Is trusted by some of the biggest brands in the world.

When your agents need information in real-time, our software is responsive which means an enhanced customer experience.

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Articles

Q&A with KMS Lighthouse: How To Reduce Onboarding Times By Up To 75% Using a Knowledge Management System

Integrations

See Integrations

Ratings/Reviews - 4 User Reviews

Overall 4.8 / 5
ease 4.2 / 5
features 4.2 / 5
design 4.2 / 5
support 4.8 / 5
More Reviews for KMS Lighthouse Write a Review

Company Information

KMS Lighthouse
Israel
www.kmslh.com

Articles

Q&A with KMS Lighthouse: How To Reduce Onboarding Times By Up To 75% Using a Knowledge Management System

Videos and Screen Captures

Play Video KMS Lighthouse Screenshot 1 KMS Lighthouse Screenshot 2
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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
24/7 Live Support
Online

KMS Lighthouse Frequently Asked Questions

Q: What kinds of users and organization types does KMS Lighthouse work with?
KMS Lighthouse works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does KMS Lighthouse support in their product?
KMS Lighthouse supports these languages: English, Hebrew, Portuguese, Russian, Spanish, and Thai.
Q: What kind of support options does KMS Lighthouse offer?
KMS Lighthouse offers support via 24/7 live support and online.
Q: What other applications or services does KMS Lighthouse integrate with?
KMS Lighthouse integrates with: Freshsales, Genesys Cloud CX, Microsoft Teams, Salesforce, and Zendesk.
Q: What type of training does KMS Lighthouse provide?
KMS Lighthouse provides training in the form of documentation, live online, webinars, in person, and videos.
Q: What pricing for support is available for KMS Lighthouse?
KMS Lighthouse offers support included with purchase.
Q: What pricing for training is available for KMS Lighthouse?
KMS Lighthouse offers training included with purchase.

KMS Lighthouse Product Features

Help Desk

Live Chat Not Supported
Community Forums Not Supported
Self Service Portal Not Supported
Automated Routing Not Supported
Multiple Brands / Products Not Supported
Knowledge Base Not Supported
Incident Management Not Supported
Ticket Management Not Supported
Alerts / Escalation Not Supported
Known Issue Management Not Supported
Interaction Tracking Not Supported
Document Storage Not Supported
Multi-Channel Communication Not Supported
Service Level Agreement (SLA) Management Not Supported
Network Monitoring Not Supported
Customizable Branding Not Supported
IT Asset Management Not Supported
Real-time Chat Not Supported
Email Integration Not Supported

Knowledge Management

Cataloging / Categorization Supported
Collaboration Supported
Content Management Supported
Decision Tree Supported
Discussion Boards Supported
Full Text Search Supported
Knowledge Base Management Supported
Self Service Portal Supported
Artificial Intelligence (AI) Not Supported

KMS Lighthouse Verified User Reviews

Write a Review
  • Nofar L.
    רכזת ניהול ידע
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: Deployment
    Company Size: 1,000 - 4,999
    Design 3 out of 5 stars
    Ease 4 out of 5 stars
    Features 4 out of 5 stars
    Pricing 4 out of 5 stars
    Support 5 out of 5 stars
    Probability You Would Recommend? 7 out of 10

    "Pretty good can always be better"

    4 out of 5 stars Posted 2022-01-26

    Pros: I liked that the product relatively easy to mange and work with.
    Very intuitive and user friendly.

    Cons: The information item pages are very blend, not very appealing to the eye.

    Overall: Overall good product. The people I work with from KMS are amazing. The team is very attentive and helpful. It's also very nice to know that the costumers can make suggestion that will be taken into consideration.

    Read More...
  • Tomer S.
    Chief knowledge officer
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: Administrator, Deployment
    Company Size: 500 - 999
    Design 5 out of 5 stars
    Ease 5 out of 5 stars
    Features 4 out of 5 stars
    Pricing 4 out of 5 stars
    Support 5 out of 5 stars
    Probability You Would Recommend? 10 out of 10

    "KMS Lighthouse knowledge portal solution"

    5 out of 5 stars Posted 2022-01-12

    Pros: Customization for item templates, dedicated home pages for different user roles, as well as the GetAnswer feature which enables searching within items with autocomplete.

    Cons: The built-in exam module has so many limitations with zero adaptivity to our way of running quizzes.
    A limited number of widget to be used on the homepage.

    Overall: Working with our project manager is a true joy. I get plenty of suggestions and tools to improve searchability and make use of the various editor features such as reports, video embedding and more.

    Read More...
  • Almog S.
    Knowledge manager
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: Administrator, Deployment
    Company Size: 5,000 - 9,999
    Design 5 out of 5 stars
    Ease 5 out of 5 stars
    Features 5 out of 5 stars
    Pricing 5 out of 5 stars
    Support 4 out of 5 stars
    Probability You Would Recommend? 10 out of 10

    "Use KMS"

    5 out of 5 stars Posted 2022-01-12

    Pros: Easy to use, user friendly.
    The Ui is very good and looks like a high level platform.
    The search engine is fabulous.

    Cons: Its support should be more quicker and answer the customer with more details.

    Overall: I think it’s the best knowledge software for every company.
    This software makes users life more easy.

    Read More...
  • Ariel P.
    Retail System department manager
    Used the software for: 2+ Years
    Frequency of Use: Weekly
    User Role: Deployment
    Company Size: 10,000 - 19,999
    Design 4 out of 5 stars
    Ease 3 out of 5 stars
    Features 4 out of 5 stars
    Pricing 3 out of 5 stars
    Support 5 out of 5 stars
    Probability You Would Recommend? 8 out of 10

    "Retail systems department manager"

    5 out of 5 stars Posted 2022-01-12

    Pros: There are a lot of new features in the last version and the implementation process is very simple and obviously.

    Cons: The pricing model needs more options like types of users.
    The system should have the options of specific floating modules.

    Overall: I have an experience as a user and as a system manager and I learn the product in several organizations.

    Read More...
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