Audience
KPS Universal Knowledge benefits customers globally
About Universal Knowledge
Universal Knowledge by KPSOL is a SaaS Knowledge Management System that helps organizations capture, manage, and share trusted knowledge from a single source of truth.
It combines powerful enterprise search, intuitive content authoring, collaborative workflows, and analytics to ensure employees and customer-facing teams can quickly find accurate, up-to-date information.
In the age of AI, Knowledge Management is more important than ever. AI is only as effective as the quality of the knowledge it can access. Universal Knowledge provides the trusted, governed content needed to power reliable AI search, assistants and automation while reducing misinformation and improving compliance.
Available as a standalone platform or integrated via comprehensive APIs, Universal Knowledge improves productivity, enhances customer experiences, and reduces operational costs.
SaaS deployments are in the region customers choose, to maintain data sovereignty.
Pricing
Universal Knowledge Content Hub
Case Studies and Customer Success Stories
Videos and Screen Captures
Configurable Team Layouts
Product Details
Universal Knowledge Frequently Asked Questions
Universal Knowledge Product Features
Contact Center Knowledge Base
KPSOL is a powerful Contact Centre Knowledge Management Platform designed to help agents find the right information quickly and deliver faster, more accurate customer service. Our Knowledge Management Software provides a single, searchable source of truth for customer service teams, bringing together policies, procedures, FAQs, scripts, guides and complex processes. With intelligent answer-level and natural language search, agents can instantly find relevant answers without searching through multiple systems or documents. Decision trees, structured content, governance, analytics and knowledge gap reporting help ensure information remains accurate, consistent and up to date. KPSOL integrates with CRM, contact centre, live chat, ticketing and self-service platforms, enabling agents to access knowledge within their existing workflows. Improve First Contact Resolution (FCR), reduce Average Handling Time (AHT), accelerate agent onboarding and deliver a consistent customer experience.
Document Management
Knowledge Management
KPSOL is a powerful SaaS Knowledge Management Platform designed to help organisations capture, manage, share and find knowledge quickly and effectively. Our flexible Knowledge Management Software creates a single source of truth for SOPs, policies, processes, guides and business information, helping teams work smarter and deliver better customer service. With intelligent answer-level search, structured content creation, decision trees, version control, approval workflows, analytics and knowledge gap insights, KPSOL makes it easier to keep business knowledge accurate, accessible and governed. The platform supports Employee Knowledge Sharing, Customer Service Knowledge Management, contact centres, IT service management and self-service. KPSOL can integrate with existing systems and repositories including SharePoint, cloud drives, CRM, CX and ITSM platforms, providing unified access to organisational knowledge.
Universal Knowledge Verified User Reviews
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Excellent product" Posted 2021-09-21
Pros: This product is very user friendly. The newest version is very easy to manage, especially for someone who does not have a technical background. Also the Customer Service is outstanding. I highly recommend this product.
Cons: None. i absolutely love this product and would highly recommend it.
Overall: One of the best knowledge management products out there! I highly recommend this product. Easy to use.
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