Audience
Companies of all sizes
About Capacity
Capacity is the world’s first Work Automation Platform, powered by artificial intelligence, that automates support for your customers and employees.
The Capacity AI continuously learns from organizational knowledge and the interactions within your business to automate your helpdesk, processes, and decisions in real time.
Key Benefits:
Grow revenue with lower costs.
Reduce the time and money spent answering repetitive questions with a new kind of helpdesk that enables you to escalate from tier-0 to tier-1 support with ease.
Increase employee engagement.
Employees are inundated with emails, phone calls, shoulder taps, and tickets. Empower your team with instant access to centralized knowledge, so your support team can focus on strategic goals and tasks that require higher-level thinking.
Improve customer satisfaction.
Customers have a lot of questions. Give your customers the experience they deserve with instant answers to their FAQs 24/7.
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Pricing
Pricing Details:
Subscription pricing model
Company Information
Capacity
Founded: 2017
United States
capacity.com
Videos and Screen Captures
Capacity is an AI-powered support automation platform that connects your entire tech stack to answer questions, automate repetitive support tasks, and build solutions to any business challenge.
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
Online
Capacity Frequently Asked Questions
Capacity Product Features
Artificial Intelligence
Chatbot
Supported
For Healthcare
Supported
For Sales
Supported
For eCommerce
Supported
Image Recognition
Supported
Machine Learning
Supported
Natural Language Processing
Supported
Predictive Analytics
Supported
Process/Workflow Automation
Supported
Rules-Based Automation
Supported
Virtual Personal Assistant (VPA)
Supported
Multi-Language
Not Supported
Help Desk
Alerts / Escalation
Supported
Automated Routing
Supported
Customizable Branding
Supported
Document Storage
Supported
Interaction Tracking
Supported
Knowledge Base
Supported
Live Chat
Supported
Multi-Channel Communication
Supported
Multiple Brands / Products
Supported
Real-time Chat
Supported
Self Service Portal
Supported
Ticket Management
Supported
Community Forums
Not Supported
Email Integration
Not Supported
IT Asset Management
Not Supported
Incident Management
Not Supported
Known Issue Management
Not Supported
Network Monitoring
Not Supported
Service Level Agreement (SLA) Management
Not Supported
Knowledge Management
Cataloging / Categorization
Supported
Collaboration
Supported
Content Management
Supported
Decision Tree
Supported
Full Text Search
Supported
Knowledge Base Management
Supported
Self Service Portal
Supported
Artificial Intelligence (AI)
Not Supported
Discussion Boards
Not Supported
Workflow Management
Business Process Automation
Supported
Configurable Workflow
Supported
Customizable Dashboard
Supported
Document Management
Supported
Graphical Workflow Editor
Supported
No-Code
Supported
Task Management
Supported
Third Party Integrations
Supported
Workflow Configuration
Supported
Access Controls/Permissions
Not Supported
Approval Process Control
Not Supported
Calendar Management
Not Supported
Compliance Tracking
Not Supported
Forms Management
Not Supported
Mobile Access
Not Supported
