Audience
Hiver is great for teams that want to manage customer communication right from their Gmail and Google Apps accounts.
About Hiver
Hiver is a Gmail-centric customer service solution that helps teams across the organization collaborate on shared inboxes like services@, orders@, support@.
It’s the most frictionless, natural way for teams to handle customer email communication as it works right inside Gmail. It helps customer-facing teams collaborate better and make sure all queries are answered on time, by the right people.
Hiver helps over 1500 companies - ranging from new-age unicorns to traditional enterprises - deliver a better experience to their customers. Companies like Canva, Lonely Planet, Flexport, Pluralsight, Oxford Business Group, and Upwork, among others, are powered by Hiver.
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Pricing
Starting Price:
$15 per user per month
Pricing Details:
- Hiver Lite ($15 per user per month)
- Hiver Pro ($39 per user per month)
- Hiver Elite ($59 per user per month)
- Hiver Pro ($39 per user per month)
- Hiver Elite ($59 per user per month)
Free Trial:
Free Trial available.
Integrations
Company Information
Hiver
Founded: 2011
United States
hiverhq.com
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Product Details
Platforms Supported
Cloud
iPhone
Android
Training
Documentation
Live Online
Webinars
Support
24/7 Live Support
Online
Hiver Frequently Asked Questions
Hiver Product Features
Collaboration
Chat / Messaging
Supported
Project Management
Supported
Real Time Editing
Supported
Task Management
Supported
Brainstorming
Not Supported
Calendar Management
Not Supported
Contact Management
Not Supported
Content Management
Not Supported
Document Management
Not Supported
Version Control
Not Supported
Video Conferencing
Not Supported
Customer Service
Email Management
Supported
Alerts / Escalation
Not Supported
Appointment Management
Not Supported
Call Center Management
Not Supported
Knowledge Base
Not Supported
Live Chat
Not Supported
Performance Metrics
Not Supported
Queue Management
Not Supported
Self Service Portal
Not Supported
Social Media Integration
Not Supported
Surveys & Feedback
Not Supported
Virtual Assistant
Not Supported
Workflow Management
Not Supported
Email Management
Email Monitoring
Supported
Queue Manager
Supported
Response Management
Supported
Routing
Supported
Shared Inboxes
Supported
Data Recovery
Not Supported
Email Archiving
Not Supported
Email Deletion
Not Supported
Email Discovery
Not Supported
Email Recall
Not Supported
Signature Management
Not Supported
Spam Blocker
Not Supported
Whitelisting / Blacklisting
Not Supported
Help Desk
Incident Management
Supported
Knowledge Base
Supported
Live Chat
Supported
Real-time Chat
Supported
Alerts / Escalation
Not Supported
Automated Routing
Not Supported
Community Forums
Not Supported
Customizable Branding
Not Supported
Document Storage
Not Supported
Email Integration
Not Supported
IT Asset Management
Not Supported
Interaction Tracking
Not Supported
Known Issue Management
Not Supported
Multi-Channel Communication
Not Supported
Multiple Brands / Products
Not Supported
Network Monitoring
Not Supported
Self Service Portal
Not Supported
Service Level Agreement (SLA) Management
Not Supported
Ticket Management
Not Supported
Task Management
Collaboration
Supported
Create Subtasks
Supported
Mobile Access
Supported
Progress Tracking
Supported
Reporting/Analytics
Supported
Task Board View
Supported
Task Tracking
Supported
To-Do List View
Supported
Gamification
Not Supported
Gantt Charts
Not Supported
Percent-Complete Tracking
Not Supported
Recurring Tasks
Not Supported
Spreadsheet View
Not Supported
Task Planning
Not Supported
Task Scheduling
Not Supported
Time Tracking
Not Supported
