Audience
Any business aiming to build and grow strong relationships with clients, customers, or teammates.
About Front
Front’s powerful customer service platform makes five-star service attainable for over 9,000 businesses like yours. We bring together your core support channels in one intuitive, AI-powered workspace where your team can build collaborative workflows across the entire customer lifecycle. As your customer base and their needs grow, Front AI and customer intelligence serves up the efficiency and insights needed to keep your entire organization customer-first, every day. Plus, we care as much about our customers as you do yours: we provide industry-leading service to our entire customer base, regardless of your team size.
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Pricing
Starting Price:
$19.00/month/user
Pricing Details:
Starter: $19/per user/per month for minimum 2 users and maximum 10 users (billed annually)
Growth: $49/per user/per month for minimum 5 users and maximum 50 users (billed annually)
Scale: $99/per user/per month for minimum 10 users.(billed annually)
Growth: $49/per user/per month for minimum 5 users and maximum 50 users (billed annually)
Scale: $99/per user/per month for minimum 10 users.(billed annually)
Free Trial:
Free Trial available.
Company Information
Front
Founded: 2013
United States
front.com
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Windows
Mac
iPhone
iPad
Android
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
Online
Front Frequently Asked Questions
Front Product Features
Collaboration
Brainstorming
Supported
Calendar Management
Supported
Chat / Messaging
Supported
Contact Management
Supported
Document Management
Supported
Real Time Editing
Supported
Task Management
Supported
Video Conferencing
Supported
Content Management
Not Supported
Project Management
Not Supported
Version Control
Not Supported
Customer Communications Management
Batch Communications
Supported
Chat / Messaging
Supported
Email Distribution
Supported
Multi-Channel Communications
Supported
Personalization
Supported
Content Management
Not Supported
Interactive Content
Not Supported
On-Demand Communications
Not Supported
Print Management
Not Supported
Template Management
Not Supported
Video Content
Not Supported
Customer Engagement
Communication Management
Supported
Community Management
Supported
Live Chat
Supported
Analytics
Not Supported
Churn Management
Not Supported
Content Syndication
Not Supported
Feedback Collection
Not Supported
Gamification
Not Supported
Video Content
Not Supported
Customer Service
Alerts / Escalation
Supported
Appointment Management
Supported
Email Management
Supported
Live Chat
Supported
Performance Metrics
Supported
Workflow Management
Supported
Call Center Management
Not Supported
Knowledge Base
Not Supported
Queue Management
Not Supported
Self Service Portal
Not Supported
Social Media Integration
Not Supported
Surveys & Feedback
Not Supported
Virtual Assistant
Not Supported
Customer Success
Account Management
Supported
Communication Management
Supported
Customer Engagement
Supported
Usage Tracking / Analytics
Supported
Account Alerts
Not Supported
Customer Lifecycle Management
Not Supported
Health Score
Not Supported
Onboarding
Not Supported
Revenue Management
Not Supported
Win / Loss Analysis
Not Supported
Email Management
Email Archiving
Supported
Email Monitoring
Supported
Queue Manager
Supported
Response Management
Supported
Routing
Supported
Shared Inboxes
Supported
Signature Management
Supported
Spam Blocker
Supported
Data Recovery
Not Supported
Email Deletion
Not Supported
Email Discovery
Not Supported
Email Recall
Not Supported
Whitelisting / Blacklisting
Not Supported
Employee Communication Tools
Audio / Video Conferencing
Supported
Chat / Messaging
Supported
Employee Directory
Supported
Event Calendar
Supported
File Sharing
Supported
Knowledge Management
Supported
Activity / News Feed
Not Supported
Blogs
Not Supported
Newsletter Management
Not Supported
Surveys & Feedback
Not Supported
Help Desk
Alerts / Escalation
Supported
Automated Routing
Supported
Customizable Branding
Supported
Document Storage
Supported
Email Integration
Supported
IT Asset Management
Supported
Incident Management
Supported
Interaction Tracking
Supported
Knowledge Base
Supported
Known Issue Management
Supported
Live Chat
Supported
Multi-Channel Communication
Supported
Multiple Brands / Products
Supported
Network Monitoring
Supported
Real-time Chat
Supported
Service Level Agreement (SLA) Management
Supported
Ticket Management
Supported
Community Forums
Not Supported
Self Service Portal
Not Supported
Internal Communications
App Integration
Supported
Chat/Messaging
Supported
Email Management
Supported
Employee Directory
Supported
Event Calendar
Supported
Social Sharing
Supported
Blogs
Not Supported
Newsletter Management
Not Supported
Photo Gallery
Not Supported
Survey Management
Not Supported
Telephony
Not Supported
Video Chat
Not Supported
Voice Chat
Not Supported
Live Chat
Canned Responses
Supported
Proactive Chat
Supported
Third Party Integration
Supported
Transfers / Routing
Supported
Website Visitor Tracking
Supported
Customizable Branding
Not Supported
Geo Targeting
Not Supported
Offline Form
Not Supported
Screen Sharing
Not Supported
Productivity
Collaboration
Supported
Notes Management
Supported
Project Management
Supported
Task Management
Supported
Team Chat
Supported
Database Creation
Not Supported
Document Creation
Not Supported
File Sharing
Not Supported
Office Suite
Not Supported
Presentation Tools
Not Supported
Remote Support
Live Chat
Supported
Real-time Chat
Supported
Diagnostic Tools
Not Supported
File Transfer
Not Supported
Remote Control
Not Supported
Screen Sharing
Not Supported
Session Recording
Not Supported
Session Transfer
Not Supported
Surveys & Feedback
Not Supported
Team Communication
Calendar Management
Supported
Chat / Messaging
Supported
Discussion Threads
Supported
File Sharing
Supported
Mobile Access
Supported
Push Notifications
Supported
Task Management
Supported
Video Conferencing
Supported
Activity / News Feed
Not Supported
Audio Calls
Not Supported
Search
Not Supported
Surveys & Feedback
Not Supported
Team Management
Assignment Management
Supported
Commenting / Notes
Supported
Goal Setting / Tracking
Supported
Messaging
Supported
Productivity Analysis
Supported
Project Planning
Supported
Task Management
Supported
Third Party Integration
Supported
Progress Tracking
Not Supported
Resource Management
Not Supported
Time Tracking
Not Supported
Workflow Management
Access Controls/Permissions
Supported
Calendar Management
Supported
Configurable Workflow
Supported
Task Management
Supported
Third Party Integrations
Supported
Workflow Configuration
Supported
Approval Process Control
Not Supported
Business Process Automation
Not Supported
Compliance Tracking
Not Supported
Customizable Dashboard
Not Supported
Document Management
Not Supported
Forms Management
Not Supported
Graphical Workflow Editor
Not Supported
Mobile Access
Not Supported
No-Code
Not Supported
Front Additional Categories
Front Verified User Reviews
Write a Review-
Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Combination of communication tools" Posted 2020-08-29
Pros: It combines different communicate platform into the front app.
Integrates with email, Sms and workload status and management section.
Clean user interface. Easy to navigate on the mobile app.Cons: No cons, I will update if I face any cons in the future.
Overall: It delivers very essential features to make an ideal internal team communication platform. It provides an intuitive platform to combine our team collaboration and workload. It helps to combine our emails, SMS and workload on a single Front app.
Read More... -
Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Extremely user-friendly software" Edited 2020-07-23
Pros: Front helps in responding fastly every time. Makes internal coordination easy. Manages inbox and saves our time. Analytical performance. Free trial version is available. User friendly app with very simple instructions. Keeps track of messages and emails. Schedule seamlessly and also manages meetings. Easy to install.
Cons: Very good software. Search function is awesome. Good to go app. No cons.
Overall: Customer support team is very responsive. Easy to understand software. Some of its main features are rental management, travel management and logistics. Great user interface. Easily integrates with Gmail, Asana, Dialpad, Hubspot, Drift, Clickup etc.
Read More... -
Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Revolutionary Email Organizer " Edited 2020-06-29
Pros: FrontApp is a promising work communication organizer. You can tag and mention team member. Quick reply option to reply from saved templates. It also shows performance analytics. It supports many app integration.
Cons: It worked very well and meet all of my requirement.
Overall: Complicated inbox and organizing business and personal emails are difficult. But, Front makes everything easy and simple. It's the best tool to communicate with co-workers. It also includes performance analytics.
Read More...
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