Audience

Businesses and teams that use Microsoft 365 shared inboxes in Outlook

About Emailgistics

Emailgistics is a team inbox management solution for Microsoft Office 365. Powerful workflow and analytics features improve team productivity and decision making. Plus, with Emailgistics you continue working in Outlook as your email never leaves Office 365. Route emails efficiently and keep agents focused on their assignments. Redirect time and energy away from manually assigning emails to actually answering them. Tracking to ensure your team replies to customers accurately and promptly. Automated message assignment and workflow rules will route hundreds of emails to the right team members in seconds. Individual agent folders appear within Outlook, helping to ensure your team never misses or duplicates efforts on an email. Prevent emails from falling through the cracks. Receive notifications before emails are at risk of falling behind team standards.

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Pricing

Starting Price:
$10 per user per month
Free Trial:
Free Trial available.

Integrations

See Integrations

Ratings/Reviews - 2 User Reviews

Overall 5.0 / 5
ease 4.5 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5
More Reviews Write a Review

Company Information

Emailgistics
Founded: 2019
Canada
emailgistics.com

Videos and Screen Captures

Play Video Emailgistics Add-in for Outlook Conversation History Audit Trail Dashboard Rules Sub-Team assignment with backup assignee
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Product Details

Platforms Supported
Cloud
Windows
Mac
iPhone
iPad
Android
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
Online

Emailgistics Frequently Asked Questions

Q: What kinds of users and organization types does Emailgistics work with?
Q: What languages does Emailgistics support in their product?
Q: What kind of support options does Emailgistics offer?
Q: What other applications or services does Emailgistics integrate with?
Q: Does Emailgistics have a mobile app?
Q: What type of training does Emailgistics provide?
Q: Does Emailgistics offer a free trial?
Q: How much does Emailgistics cost?

Emailgistics Product Features

Customer Service

Alerts / Escalation Supported
Email Management Supported
Performance Metrics Supported
Queue Management Supported
Workflow Management Supported
Appointment Management Not Supported
Call Center Management Not Supported
Knowledge Base Not Supported
Live Chat Not Supported
Self Service Portal Not Supported
Social Media Integration Not Supported
Surveys & Feedback Not Supported
Virtual Assistant Not Supported

Email Management

Email Archiving Supported
Email Monitoring Supported
Queue Manager Supported
Response Management Supported
Routing Supported
Shared Inboxes Supported
Signature Management Supported
Data Recovery Not Supported
Email Deletion Not Supported
Email Discovery Not Supported
Email Recall Not Supported
Spam Blocker Not Supported
Whitelisting / Blacklisting Not Supported

Emailgistics Additional Categories

Emailgistics Verified User Reviews

Write a Review
  • An Emailgistics User
    Software Engineer Director
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "No need switching to different tools"

    Posted 2020-08-31

    Pros: With Emailgisitcs we can easily manage internal email inboxes to drive team productivity.
    Reports are robust and allow easy monitoring.
    Reply reminder alert to stay on time.
    Useful interactions to manage without switching to different tools.

    Cons: No cons, I will update if I face any bad experience.

    Overall: Emailgistics works extremely well for us. It delivers every productive feature to manage our Microsoft 365 email inboxes. We can easily route and assign emails using category to the right person.

    Read More...
  • An Emailgistics User
    Senior Technical Support
    Used the software for: 1-2 Years
    Frequency of Use: Weekly
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Best Email Management"

    Posted 2020-08-15

    Pros: #1- Works great for customer email support services.
    #2- Easy management for Microsoft 365 services.
    #3- Helps to collaborate and offers easy to assign emails
    #4- Useful insights to study business performance.

    Cons: #1- We had overall positive experiences with it.

    Overall: It allows us to manage our inbound and customer emails on a single platform. We had an overall positive experience with Emailgistics. It helps our team to collaborate.

    Read More...
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