Audience
Organizations that need a helpdesk management solution
About DeskXpand
DeskXpand is a full-fledged ticket management system that comes with the right tools to provide a seamless and cost-efficient customer experience.
DeskXpand is everything you need to have effective communication between you and your customers. At DeskXpand, we strive to provide cost-effective, functional software solutions and, above all, useful with great user experience.
Our goal is to continue to enhance our design and overall product performance. We aspire to provide an innovative tool that evolves in response to our customers’ requirements.
DeskXpand also assists in the collection and analysis of customer data and analytics to get useful insights and assess methods for designing better customer experiences. Based on prior customer behaviors, analytics may help you anticipate the behavior of potential clients.
DeskXpand helpdesk software statistics give you a comprehensive picture of your support performance.
Other Popular Alternatives & Related Software
Vivantio
Vivantio is a leading provider of service management software for both internal- and external-facing teams. Centralize your service operations across B2B Customer Support, IT, HR, Facilities, Finance, and Legal.
By combining enterprise-level functionality with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, scalable, and fully configurable platform that empowers businesses to achieve service excellence.
The platform scales to meet the complex business needs of large, multi-site organizations, especially during periods of high growth.
Vivantio is a trusted partner offering cost-effective solutions through flexible licensing.
Learn more
Freshdesk
Freshdesk (a product of Freshworks Inc.) is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Freshdesk unifies channels, conversations, AI capabilities, customer insights, and advanced ticketing into one place in the Freshdesk Command Center so agents are ready to resolve complaints. With Freddy, People-first AI, customer service teams can take AI agents live in minutes to fully resolve complex and simple queries, get response and resolution assistance from AI copilot, and stay ahead with AI insights. Freshdesk also comes packed with advanced workflows, automations, and self service so you can easily set up and scale customer service on any channel–whether you’re a support team of 10 or 500. Freshdesk is quick to set up, easy to use, and designed for rapid impact—it delivers 225% ROI, 95% omnichannel first contact resolution rate, and up to 80% resolutions with AI agents.
Learn more
Help Scout
Delight customers by providing outstanding customer service like no other with Help Scout, a web-based help desk software. Suitable for for companies of all sizes, Help Scout enables businesses to deliver personalized support. The platform offers collaboration features to keep everyone on the same page, automated workflows, best in-class-reporting, an integrated knowledge base, and a robust API. Help Scout also integrates with voicemail services and live chat services like Olark and Snap Engage.
Learn more
Supportbench
Supportbench is a powerful customer service management tool that helps you deliver exceptional customer support. We are razor focused in helping teams that have to support other businesses (B2B) in helping to manage all of the complexities that arise when supporting these high volume environments.
Supportbench provides enterprise-level tools that allow mid-sized businesses to help retain more customers, automate more, while saving costs.
Features include customizable surveys including NPS and CSAT, seamless integrations to CRMs like Salesforce, real time analytics, built in scheduling tools, knowledge base, support ticketing system, agent and team scorecards, customer success health scoring, adaptive response times and much more.
Our reviews SAY IT ALL ..🎤.
Learn more
Pricing
Starting Price:
$14 per user per month
Pricing Details:
DeskXpand is priced per support agent per month and has 2 different plans.
Free- $0 (14-day Free Trial)
DX lite Plan $14 Per Month
DX Pro Plan (All DX lite features included) $19 Per Month
Free- $0 (14-day Free Trial)
DX lite Plan $14 Per Month
DX Pro Plan (All DX lite features included) $19 Per Month
Free Version:
Free Version available.
Free Trial:
Free Trial available.
Integrations
Company Information
DeskXpand
Founded: 2021
India
www.deskxpand.com
Videos and Screen Captures
Other Useful Business Software
Paessler - Monitor Your Whole Network in Minutes
Waiting weeks for a monitoring rollout isn't an option when infrastructure doesn't stop running. PRTG's auto-discovery scans your network and suggests from over 200 pre-configured sensor types, so you're watching servers, applications and devices within minutes, not after a multi-week deployment. Enterprise-strength monitoring, without the enterprise complexity. Start your free trial today.
Product Details
Platforms Supported
Cloud
Training
Live Online
Webinars
In Person
Videos
Support
Phone Support
Online
DeskXpand Frequently Asked Questions
DeskXpand Product Features
Customer Service
Email Management
Supported
Knowledge Base
Supported
Live Chat
Supported
Self Service Portal
Supported
Social Media Integration
Supported
Surveys & Feedback
Supported
Workflow Management
Supported
Alerts / Escalation
Not Supported
Appointment Management
Not Supported
Call Center Management
Not Supported
Performance Metrics
Not Supported
Queue Management
Not Supported
Virtual Assistant
Not Supported
Help Desk
Customizable Branding
Supported
Email Integration
Supported
IT Asset Management
Supported
Knowledge Base
Supported
Live Chat
Supported
Multi-Channel Communication
Supported
Multiple Brands / Products
Supported
Self Service Portal
Supported
Ticket Management
Supported
Alerts / Escalation
Not Supported
Automated Routing
Not Supported
Community Forums
Not Supported
Document Storage
Not Supported
Incident Management
Not Supported
Interaction Tracking
Not Supported
Known Issue Management
Not Supported
Network Monitoring
Not Supported
Real-time Chat
Not Supported
Service Level Agreement (SLA) Management
Not Supported
Knowledge Management
Content Management
Supported
Knowledge Base Management
Supported
Self Service Portal
Supported
Artificial Intelligence (AI)
Not Supported
Cataloging / Categorization
Not Supported
Collaboration
Not Supported
Decision Tree
Not Supported
Discussion Boards
Not Supported
Full Text Search
Not Supported
