Audience
Companies that need a live chat, customer service, knowledge base, and chatbot solution
About Synthetix
Conversational Customer Engagement powered by AI. Automated and agent-assisted CX channels. Self-service has proven to help deflect customer contact by up to 50%, increase engagement and raise customer satisfaction. Intuitive AI-powered FAQ self-service software from Synthetix offers a fast, relevant and convenient way to help your customers find answers and navigate your FAQ content by typing naturally worded questions, without taking up precious resources from your customer care team. The new paradigm in customer engagement, a Synthetix FAQ Chatbot, or Virtual Agent, can generate new revenues as well as resolve customer queries. Our AI-powered chatbot technology doesn't wait until your customers want to contact you – it offers help and assistance from the moment they interact with your brand, qualifying them based on their needs, working with your CRM to personalise their experience, creating leads and tactically escalating them to the most appropriate contact channel.
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Integrations
Company Information
Synthetix
Founded: 2001
United Kingdom
www.synthetix.com
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Product Details
Platforms Supported
Cloud
iPhone
iPad
Android
Training
Documentation
Live Online
In Person
Support
Phone Support
24/7 Live Support
Online
Synthetix Frequently Asked Questions
Synthetix Product Features
Conversational AI
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Synthesis
Virtual Assistant
Code-free Development
Speech Recognition
Customer Service
Alerts / Escalation
Appointment Management
Knowledge Base
Live Chat
Queue Management
Self Service Portal
Surveys & Feedback
Call Center Management
Email Management
Performance Metrics
Social Media Integration
Virtual Assistant
Workflow Management
Knowledge Management
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Artificial Intelligence (AI)
Cataloging / Categorization
Live Chat
Canned Responses
Offline Form
Proactive Chat
Third Party Integration
Website Visitor Tracking
Customizable Branding
Geo Targeting
Screen Sharing
Transfers / Routing
