Audience
Companies that need a live chat, customer service, knowledge base, and chatbot solution
About Synthetix
Conversational Customer Engagement powered by AI. Automated and agent-assisted CX channels. Self-service has proven to help deflect customer contact by up to 50%, increase engagement and raise customer satisfaction. Intuitive AI-powered FAQ self-service software from Synthetix offers a fast, relevant and convenient way to help your customers find answers and navigate your FAQ content by typing naturally worded questions, without taking up precious resources from your customer care team. The new paradigm in customer engagement, a Synthetix FAQ Chatbot, or Virtual Agent, can generate new revenues as well as resolve customer queries. Our AI-powered chatbot technology doesn't wait until your customers want to contact you – it offers help and assistance from the moment they interact with your brand, qualifying them based on their needs, working with your CRM to personalise their experience, creating leads and tactically escalating them to the most appropriate contact channel.
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Integrations
Company Information
Synthetix
Founded: 2001
United Kingdom
www.synthetix.com
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Product Details
Platforms Supported
Cloud
iPhone
iPad
Android
Training
Documentation
Live Online
In Person
Support
Phone Support
24/7 Live Support
Online
Synthetix Frequently Asked Questions
Synthetix Product Features
Conversational AI
Contextual Guidance
Supported
For Developers
Supported
Intent Recognition
Supported
Multi-Languages
Supported
Omni-Channel
Supported
On-Screen Chats
Supported
Pre-configured Bot
Supported
Reusable Components
Supported
Sentiment Analysis
Supported
Speech Synthesis
Supported
Virtual Assistant
Supported
Code-free Development
Not Supported
Speech Recognition
Not Supported
Customer Service
Alerts / Escalation
Supported
Appointment Management
Supported
Knowledge Base
Supported
Live Chat
Supported
Queue Management
Supported
Self Service Portal
Supported
Surveys & Feedback
Supported
Call Center Management
Not Supported
Email Management
Not Supported
Performance Metrics
Not Supported
Social Media Integration
Not Supported
Virtual Assistant
Not Supported
Workflow Management
Not Supported
Knowledge Management
Collaboration
Supported
Content Management
Supported
Decision Tree
Supported
Discussion Boards
Supported
Full Text Search
Supported
Knowledge Base Management
Supported
Self Service Portal
Supported
Artificial Intelligence (AI)
Not Supported
Cataloging / Categorization
Not Supported
Live Chat
Canned Responses
Supported
Offline Form
Supported
Proactive Chat
Supported
Third Party Integration
Supported
Website Visitor Tracking
Supported
Customizable Branding
Not Supported
Geo Targeting
Not Supported
Screen Sharing
Not Supported
Transfers / Routing
Not Supported
