Audience
Companies and businesses interested in a soltuion to process customer emails at speed
About EvantoDesk
Powerful yet simple help desk software. No ticket ids, no customer portal, just personal emails for happy customers. No more ticket numbers or portals to log into, instead customers just receive a personal email. Enables fast processing of customer emails whilst ensuring that nothing slips through the cracks. Quickly and easily collaborate behind the scenes for any email using @mentions and notes. Understand your team's performance using metrics such as response and resolution times and customer happiness scores. Collaborating between the team, re-typing the same old responses, working out who is replying to what, making sure nothing slips through the cracks etc takes time using just email software. EvantoDesk is simple to help desk software that will make your team effective and facilitate very happy customers. EvantoDesk is trusted by businesses across a spectrum of industries.
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Pricing
Free Version:
Free Version available.
Free Trial:
Free Trial available.
Integrations
Company Information
Evanto
Founded: 2014
United Kingdom
evantodesk.com
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
Online
EvantoDesk Frequently Asked Questions
EvantoDesk Product Features
Help Desk
Alerts / Escalation
Supported
Automated Routing
Supported
Community Forums
Supported
Customizable Branding
Supported
Document Storage
Supported
Email Integration
Supported
IT Asset Management
Supported
Interaction Tracking
Supported
Knowledge Base
Supported
Live Chat
Supported
Multi-Channel Communication
Supported
Multiple Brands / Products
Supported
Network Monitoring
Supported
Real-time Chat
Supported
Self Service Portal
Supported
Service Level Agreement (SLA) Management
Supported
Ticket Management
Supported
Incident Management
Not Supported
Known Issue Management
Not Supported
