Audience
Telecom, banking and insurance companies in need of an AI knowledge management platform
About Knowmax
An AI knowledge management platform created by CX experts with 10+ years of experience in omnichannel customer service. Great customer experience is no longer a differentiator — It’s a must. When every conversation matters – Knowmax ensures seamless customer interactions with guides and self-care assistance across touch points. Empower support advisors and customers with AI backed knowledge management system. Semantic Search helps improve the findability of information, reduces time to access right information and ensures accurate resolution in the first contact. Ensuring harmony in the information going to the customer from assisted and digital Channels, else experience goes for a toss. Empowering your Champions with the right tools which helps them to take the next best action within a few clicks while solving customer’s query.
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Pricing
Free Trial:
Free Trial available.
Integrations
Company Information
Knowmax
Founded: 2017
India
www.knowmax.ai
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Windows
Mac
Training
Documentation
Live Online
Support
Phone Support
Online
Knowmax Frequently Asked Questions
Q: What kinds of users and organization types does Knowmax work with?
Knowmax works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Knowmax support in their product?
Knowmax supports these languages: English.
Q: What kind of support options does Knowmax offer?
Knowmax offers support via phone support and online.
Q: What other applications or services does Knowmax integrate with?
Knowmax integrates with: Ameyo by Exotel, Freshchat, Freshdesk, Genesys Cloud CX, Google Chrome, Salesforce, and Zendesk.
Q: What type of training does Knowmax provide?
Knowmax provides training in the form of documentation and live online.
Q: Does Knowmax offer a free trial?
Yes, Knowmax offers a free trial.
Knowmax Product Features
Customer Experience
Analytics
Supported
Dashboard
Supported
Feedback Management
Supported
Knowledge Management
Supported
Multi-Channel Collection
Supported
Action Management
Not Supported
Customer Segmentation
Not Supported
Sentiment Analysis
Not Supported
Survey Management
Not Supported
Text Analysis
Not Supported
Trend Analysis
Not Supported
Customer Service
Call Center Management
Supported
Knowledge Base
Supported
Live Chat
Supported
Self Service Portal
Supported
Virtual Assistant
Supported
Workflow Management
Supported
Alerts / Escalation
Not Supported
Appointment Management
Not Supported
Email Management
Not Supported
Performance Metrics
Not Supported
Queue Management
Not Supported
Social Media Integration
Not Supported
Surveys & Feedback
Not Supported
Knowledge Management
Content Management
Supported
Decision Tree
Supported
Full Text Search
Supported
Knowledge Base Management
Supported
Self Service Portal
Supported
Artificial Intelligence (AI)
Not Supported
Cataloging / Categorization
Not Supported
Collaboration
Not Supported
Discussion Boards
Not Supported
Knowmax Verified User Reviews
Write a Review-
Probability You Would Recommend? 7 out of 10
"A Robust Knowledge Management Tool with Room for Refinement" 4 out of 5 stars Posted 2024-11-29
Pros: AI-guided knowledge management is a standout feature, enabling teams to easily access the most accurate and relevant information across multiple channels, ensuring a consistent and mistake-free customer experience.
Cons: While Knowmax offers impressive functionality, the interface can be overwhelming for new users.
Overall: Knowmax is a robust knowledge management platform that has helped our team streamline operations and improve customer service. But there’s a slight learning curve.
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