Audience
For businesses of all sizes. Focus Desk supports all communication channels and is available world-wide.
About Focus Desk
Focus Desk by Focus Telecom is modern, cloud-based issue ticketing and service desk software solution. Feature-rich and scalable, Focus Desk enables users to effectively manage customer issues through a range of communication channels, such as web forms, chat, email, SMS, and phone. By using Focus Desk Ticketing System, orders, inquiries, complaints, returns, and other issues are automatically registered and resolved in a timely and streamlined way. Key features include automatic inquiry registration, ticketing system, processing deadlines, inquiry list, inquiry grouping, inquiry allocation, productivity monitoring, and so much more.
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With Mint Service Desk, organizations can effortlessly track, prioritize, and resolve IT issues, ensuring minimal disruption to daily operations. The platform offers a range of powerful features, including ticket management, self-service portals, knowledge bases, asset management, and reporting capabilities.
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Pricing
Starting Price:
$19.00/month/user
Pricing Details:
* Price per active user
Basic Package - $18
Advanced Package - $46
Ultimate Package - $46
Basic Package - $18
Advanced Package - $46
Ultimate Package - $46
Free Version:
Free Version available.
Free Trial:
Free Trial available.
Integrations
No integrations listed.
Company Information
Focus Telecom
Founded: 2008
Poland
www.focustelecom.pl/en
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
In Person
Support
Online
Phone Support
24/7 Live Support
Focus Desk Frequently Asked Questions
Focus Desk Product Features
Help Desk
Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Community Forums
Knowledge Base
Known Issue Management
