Mindcat Desk

Mindcat Desk

Mindcat Technology Consultants FZE
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About

Arqam360 is a consent management platform for online stores and websites in the Middle East and North Africa, built around Saudi Arabia's PDPL, the UAE's PDPL and the GDPR. The consent banner renders natively in Arabic (right to left) and English, sets Google Consent Mode v2 to denied by default and updates it on the visitor's choice, honours Global Privacy Control, and can hold tracking scripts and non-essential cookies until consent. An opt-in regional mode adapts the banner to the visitor's country. Arqam360 also scans sites for cookies, generates a cookie policy in Arabic or English, keeps an exportable consent log, and offers a data-subject request portal. Native apps are live on the Zid App Market, the Shopify App Store and wordpress.org, with a Salla app in review, plus a script tag for any site. The free plan covers one domain with no time limit.

About

Mindcat Desk is a cloud-based help desk and service desk application for Gulf support teams. Requests received by email, phone or a customer portal become tracked tickets with reference numbers, assigned owners, priorities, status updates and service-level deadlines. Teams can configure response and resolution targets around their workdays, hours and local calendars, and use queues, escalations, saved replies and reports to manage service commitments. Customers can follow requests through a portal and search a help centre in Arabic and English. The agent interface supports English and partial Arabic, with right-to-left layout. Hosting options include vendor-managed environments in the UAE or Saudi Arabia and deployment in a customer's cloud or data centre. The product is aimed at IT service desks, MSPs and other organizations handling support requests under response-time commitments.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

E-commerce merchants and website owners in Saudi Arabia, the UAE and the wider MENA region

Audience

Service and support teams in the Gulf

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

No images available

Screenshots and Videos

No images available

Pricing

No information available.
Free Version Supported
Free Trial Not Supported

Pricing

AED/SAR 99/user/month
AED/SAR 99 per agent monthly for 1–5 agents; AED/SAR 69 for 6–20, AED/SAR 49 for 21–50, and AED/SAR 39 for 51+ agents. Shared hosting has a five-agent minimum (AED/SAR 495/month). Vendor-managed dedicated hosting is priced at twice the agent rate, with a AED/SAR 2,999 monthly minimum. Customer-cloud or data-centre deployment is priced at 0.75× the agent rate, plus the customer's cloud bill, with a AED/SAR 2,999 monthly minimum. One-time setup fees range from AED/SAR 4,900 to AED/SAR 39,900 depending on agent count. Annual prepayment receives a 15% discount; VAT is excluded.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Arqam360
Founded: 2024
France
arqam360.com

Company Information

Mindcat Technology Consultants FZE
Founded: 2022
United Arab Emirates
mindcat.ai

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Categories

Categories

Help Desk Supported

Integrations

Google Workspace Not Supported
Microsoft 365 Not Supported
Salesforce Not Supported
Salla Supported
Shopify Supported
Slack Not Supported
WordPress Supported

Integrations

Google Workspace Supported
Microsoft 365 Supported
Salesforce Supported
Salla Not Supported
Shopify Not Supported
Slack Supported
WordPress Not Supported
Claim Arqam360 and update features and information
Claim Arqam360 and update features and information
Claim Mindcat Desk and update features and information
Claim Mindcat Desk and update features and information